Quality is one of the critical factors in the success of construction projects. Improvement in the quality of construction projects is linked with quality management in the project life cycle. And the quality management at the execution (construction) stage contributes significantly on final quality outcome of construction projects. Now it is the time to place behind the old adversarial approach to managing construction work. It is time to develop better and more direct interaction with project stakeholders, to initiate more teamwork at the jobsite, and to produce better quality work. These goals drive the demand of using mobile and cloud computing technologies to do the quality management.

1. TOTAL QUALITY MANAGEMENT FOR
CONSTRUCTION INDUSTRY BY CLOUD
COMPUTING AND MOBILE TECHNOLOGY
Introduction of CHECKLISTS
MTECH Engineering Co.,Ltd.
2016
It's one thing to have the technology at your fingertips
and use it to it's full extent. Some people just like to
do things the way they have always done it, even if
it's inefficient, costly and not very accurate.

2. Topics
Total Quality Management
CHECKLISTS for TQM
Conclusion
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3. Whose is responsible for the disaster?
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Designer, Contractor or Site Engineer ?

4. Whose Problem Is It?
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Designer, Contractor or Site Engineer ?

5. MTECH Consulting Services
Traditional working relationships
promote attitudes such as,
"I will only do exactly what the
contract says", and
" I will get away with whatever I can
between partners’’ (McKim, 1995).
Quality management - just a paper?

6. Contractor Key Competitiveness
Indicators (KCIs)
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7. Total Quality Management
It has been estimated
that approximately 10%
of the cost of construction
rework is caused by
delays in detecting the
defects. Timely and
accurate quality
management practices
can hence save money
and expedite project
schedules.
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Ref: David Arditi, H Murat Gunaydin, Total quality management in the construction process, 1997

8. Engagement of Workers
Regarding faults caused by a lack of
engagement, the workers were responsible for
most faults, 70%, compared with the designers,
35% and the building site management, 42%.
This study shows that it is necessary to
combine an effective quality system with
increased information/training and measures to
improve the engagement of various parties in
the construction process.
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Ref: Impact of Quality Management in the Swedish Construction Process

9. Quality Inspection
Quality inspection is a set of
activities which include measuring,
examining, testing, gauging one or
more characteristics of the
products and services and
comparing all the results with
specified requirements in order to
access each characteristic through
determining conformity. On the
other hand, ‘Inspection’ works as
an effective and efficient way of
discovering defects of the product
and service at the required level.
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10. Quality Audit
Systematic and independent examination to determine
whether quality activities and related results comply with
planned arrangements and whether these arrangements are
implemented effectively and are suitable to achieve
objectives.
• To optimize the performance of the quality system
• To follow up on the appropriateness of organizational planning
• To monitor effectiveness of policy and procedure applications
• To recommend and implement system improvements
• To provide consistency among inspectors and projects
• To analyze effectiveness of standard designs and specifications
• To analyze and improve constructability of project documents
• To provide information for life-cycle facility management
• To determine training needs.
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11. Quality Control
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Quality control is concerned with
operation techniques and activities
that are used for checking and
reviewing work in order to manage
quality. Quality control involves
product design, operation process
and outputs to ensure all activities
are mainly done according to the
required standard. Moreover,
quality control is a regulatory
process required in an
organization to achieve the quality
requirements so as to meet the
quality standards

12. Organizational level
• At the organizational
level, QA activities ensure
that the program or
organization is successful
by overseeing the system
implementation necessary
for individual projects in
the program, and making
sure activities have the
resources they need to be
successful.
Project Level
• At the project level, QA
activities support the
success of an individual
project by ensuring that
accurate information is
channeled to the right
people at the right time so
that decision can be made
during project
implementation.
Quality Assurance QA

13. Quality Management Objectives
Zero defect (no defects on project hand-over)
Identify and solve problems before customer
does
Establish true quality control by making quality
“build in” and not “inspected in”.

14. Construction Quality Management
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Task
Management
Defects
Management
Commissioning
Management

15. Accumulated Defects / Deviations
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16. Faster and More Precious ?
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Fragmented information Spread out teams Limited control

17. Top Challenges
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Achieve cost
saving while
not sacrificing
quality
management
excellence
Vendor
Management
Operational
Visibility
Work Load
Information
Accuracy
Cost Saving

18. Current Pains
Long hours spent on creating checklists in the office
Bad attitudes/abdication of responsibility / management
infallibility
Resistance of the workforce
Lack of proper training/inadequate human resource
development
Lack of effective measurement of quality improvement
No structured way to collect site inspection data
Time lost to digitise site data in the office after the visit
to generate reports
Poor follow up on visit non compliant items
Push management

19. Changes
By adopting the cloud computing with mobile
devices to enable self-disciplined real-time
construction QC/QA management that
significantly cut cost, improve productivity and
quality of projects.
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20. Collection of structured data onsite
and follow up of procedures.
STRUCTURED VISIT AND DATA
AQUISITION TOOL

21. FOLLOW YOUR PROJECTS FROM THE APPLICATION
ON
SITE
AT
THE OFFICE
CHECKLISTS offers a complete solution
Solutions To The Challenges
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22. MTECH Consulting Services
CHECKLISTS
Quality
Inspection
Quality Control
Quality
Assurance
Quality
Management

23. Whole Construction Sequence
Inspection
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24. Site Works Quality Management Best
Practices
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Creation of Check Visit by
Site Forman (2)
Quality Inspection by
Site Forman / BSI (3)
Audit Check Visit by QA(7)
Generation of NC visit (5)
Quality Improvement meeting
(11)
Generation of CV report to
Sub-contractor for corrective
actions (4)
Completion of QC
visits (6) Non-Compliance
Monitoring of Site Inspection
Flow
Quality Manager (9)
Monthly Quality System
Review meeting
Quality Manager (10)
QC Analysis reports (8)
Specific Trade Checklist
Creation (1)
Design
Specification
or Site Mock
Up Sample
NC = Non Compliance

25. Structural Checklist
Check items (conditioning)
Value with range unit
Place
Time
People
Score
# of visits
Reference information
Past record
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26. Checklist Sample: Water Proof Work
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Line Name Answer
1Concrete defect are rectified and inspected 石屎問題已執妥及驗收 Yes/No
2
Water proof test is done for concrete before the water proof members are
layered 在做防水前,先作石矢試水 Yes/No
3Surfaces are cleaned and dry 表面已清潔及乾爽 Yes/No
4Material not expired and mixing correctly 材料無過期 Yes/No
5
# of Water proof coating follows the instruction of material suppliers 防水層數
量已跟足廠商施工章程指引 Yes/No
6Waterproof membrene thickness is as per required 防水料厚度足夠 Yes/No
7Water test completed and satisfactory 已試水並合格沒有漏水情況出現 Yes/No
8Wall height for water proof us as per specification 牆身防水高度是足夠 Yes/No
9
Protection to the waterproof membrane is checked (2 days after the
completion of water proof test)已於防水表面做妥保護 (試水合格後兩天內完
成) Yes/No
10Others 其他 :

27. MTECH iBIM Consulting Services
Checklist Sample: Safe Place of Works

28. Types of Checklist Visit
Standard
Recurring
Non-compliance or partial
Audit
Co-visit
Ah-hoc
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29. Process Flow
CREATE STANDARD
CHECKLISTS
PLANNING THE
VISIT
CHECK VISITS
DATA AQUISITION
FOLLOW UP
QUALITY
MEASUREMENT
NON-COMPLIANCE
CHECKLIST

30. Quality Inspection Workflow
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Create
Check Visit
Inspection
with Photo
Taking
NC Report
NC Checklist
NC Visit /
Audit Check
Visit
Performance
Analysis
NC = Non Compliance

32. www.netika.com/checklists
DEMO
Web platform
Mobile -
Android
Tablet –
Android
iOS

33. iPad Version
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34. Inspection Checklists in Ipad
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35. MTECH Consulting Services
Auto Check Visit Report Generation

36. Defect Analysis for QC
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37. Types of Quality Performance Analysis
By trade inspection visit
By check list item
By checker – score, on time
By trade on specific visit zone or site
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38. Management Dashboard for QA QC

39. Quality Inspection Visit History

40. CONCLUSION
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41. Highly Self-Disciplined Team
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Orderly Behavior is established
Clarity
of
Purpos
e
Clarity
of Plan
Clarity
of
Respon
-sibility
Clarity
of
Actions

42. Improvement
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New Issue
Found
Issue Assign Issue solving Issue closed
Time to
Fix
75% reduction
Defect Lifecycle Time
Design Construction Acceptance Operation
Open
Defect
Count
New Project Defects Count
Before using Checklist
After using Checklist

43. Return On Investment
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44. THANK YOU!
www.checklists.netika.com
www.mtech.com.hk
MTECH Consulting Services
Achieve 1st Time Quality
It's one thing to have the technology at your fingertips
and use it to it's full extent. Some people just like to
do things the way they have always done it, even if
it's inefficient, costly and not very accurate.