1. STEPHANIE J. PETKERS
19 Jameson Way Freeport, ME 04032
Cellular: (207)504-4685, Email: thewishfulmoon@gmail.com
Professional Profile
Seasoned, energetic, creative and self-driven professional accomplished in training, marketing, sales and
customer care seeking position in a team-oriented, positive, healthy work environment where I can
make an immediate impact as both a team player and team leader. I have enjoyed a 25 year career in
the elevator industry and have many valuable skills that will easily transfer to another industry. I most
recently owned a successful retail shop in Freeport, ME and am very actively involved in community as a
business owner.
Career Achievements
Highlights in Retail/Community
 Opened and ran a successful Maine Made retail store in Freeport Village
 Successfully married artisans with customers by providing sales outlet
 Won Best Gallery and Best Art/Craft Store in first year of operation
 Actively involved in community year round, fundraising and events coordination
 Transferred prior experience to lead in Freeport USA and Chamber organizations
 VP of Freeport USA, Board of Directors Freeport USA
Highlights in Sales/Marketing, Training and Customer Care Assignments
• Organized major corporate events for managers, sales teams, customers and consultants
• Created and delivered a national repair sales training program for 300+ salespeople
• Facilitated 25+ STAR Customer Relations Training sessions across the USA.
• Primary Regional Trainer for all new sales related programs for Oracle/CRM in the Northeast.
• Led national repair sales business in double-digit growth over a 5 year period.
• Developed and Implemented a Regional Customer Care Program in the Northeast Region
resulting in reduced cancellations and improved customer focus across all 13 branches
including Boston, NYC and Philadelphia.
• Ran a multi-million dollar elevator parts company and negotiated distribution agreements and
preferred customer agreements resulting in double-digit growth year over year while in
position.
Entrepreneurial Work Experience
The Wishful Moon, Freeport, ME 2013-February, 2015
Owner/Operator/Artisan
 Left corporate career to follow dream of opening my own business
 Performed all marketing, public relations, advertising and management of store
 Responsible for merchandising, networking, online media and sales
 Developed special events with surrounding businesses to draw customers to our block
 Successful wholesale business of my own products to local hotels, inns and other gift shops

2.  Obtained Maine Made status for retail store and own product line
 Actively involved in leadership roles with Freeport USA and Greater Freeport Chamber
Corporate Work Experience
ThyssenKrupp Elevator, Freeport, ME 2012 to 2013
Director of Repair Sales and Customer Care
Role was a dual responsibility regional staff position guiding and supporting 13 branches in following all
set business practices and achieving sales and margin objectives. Position also includes creating and
implementing a customer care program in the region resulting in higher customer retention and loyalty.
ThyssenKrupp Elevator, Freeport, ME 2010 to 2012
National Director of Repair Sales
Position was a corporate staff position supporting 6 regions including US and Canada in the
development of repair sales tools and business procedures and subsequent training and monitoring to
ensure that all tools were used by seasoned and new salespeople across all 120+ branches supporting a
customer base portfolio of 200,000+ elevators/escalators.
ThyssenKrupp Elevator, Freeport, ME 2006 to 2010
Regional Vice President, Central Region and Canada
Regional staff position supporting Canada and Northeast USA (2006-2008) and Central USA (2008-2010)
to exceed repair sales objectives year over year while in position.
ThyssenKrupp Elevator, Freeport, ME 2002 to 2006
National Manager of Repair Sales Development
Started with this company in a newly created corporate position where I was allowed the flexibility to
review all existing support for repair sales growth across the USA and Canada and develop a consistent
and sustainable program for 300+ salespeople that would end up resulting in double digit year over year
growth.
Otis Elevator, Westbrook, ME 2000 to 2002
Senior Account Manager
Responsible for management of all service, repair and modernization sales and marketing activity for the
State of Maine territory.
Otis Elevator Company, Bloomfield, CT 1997 to 2000
General Manager, Unitec Parts Company
Accountable for the profitable management of a $10 million dollar elevator and escalator parts
company. Responsible for inside sales staff of 6, product development and engineering support and all
marketing materials. Increased sales and customer base through extensive networking, tradeshows and
competitive analysis.
Otis Elevator Company, Bloomfield, CT 1990 to 1997
Various Positions
Began my career at Otis Elevator and was promoted several times to newly created positions that
allowed my creativity and training skills to flourish and develop. Those positions included Material
Analyst, Senior Buyer, Senior Marketing Analyst and Open Order Sales Product Manager.

3. Education
M.B.A., Marketing 1995
University of Hartford, West Hartford, Connecticut
B.S., Business Administration 1990
Bryant University, Smithfield, Rhode Island
Additional Skills
• Oracle Customer Relationship Management System (CRM)
• Microsoft Word, Excel, Powerpoint, Publisher, QuickBooks, Square, Square Market
 Google +, Facebook, Twitter, Instagram Savvy
• Achieve Global STAR Customer Relationships Facilitator
Professional Affiliations
 Freeport USA, Executive Board, Chair of Marketing Committee, Vice President
 Greater Freeport Chamber of Commerce, Events Committee, Facebook Page Administrator
 Freeport Community Improvement Association, Board of Directors
 Member, Maine Made Program
• Cornerstone Partner, Building Owners and Managers Association, 2005-2012 - Actively involved in
National Associate Member Committee and Cornerstone Partner Committee for several years. Wrote an
article for BOMA Magazine regarding capital budget planning for vertical transportation.
Certifications
• Certified Facilitator, Achieve Global, Chicago, IL, 2008 - Attended week-long intensive hands-on
training session where we performed short and long training segments that were immediately critiqued
by instructor and classmates. This training was immediately followed by a roll-out of STAR Customer
Relations training that I co-facilitated for several sessions across the USA.
Training
• Customer Centricity Workshop, Columbia University School of Business, New York, NY, 2011 -
Attended a week long training class taught by Columbia University Business School professors and
involved hands on presentations and group work that revolved around class content including B2B
Marketing, Customer Loyalty Programs and Refocusing your Company Around Customers.
Honors
 Best Gift Store 2014, Readers Choice, Tri Town Weekly
 Best Art/Craft Gallery, 2014, Readers Choice, Tri Town Weekly
 Small Business of the Year 2014, Freeport USA
• President's Award, ThyssenKrupp Elevator Americas, 2004
Professional References
Available upon request