1. STACEY MARIE JALOWITZ
2645 Hilltop Lane
River Falls, WI 54022
I have a very diverse background with 10 years of professional experience in customer service and project ownership and 5 years of
professional experience in management, training, and development. Experience includes applying interpersonal, communication, and
listening strengths to develop positive relationships with all levels of employees and customers. I am a very detailed, hard working
individual who takes ownership of projects and tasks. I amexcited to join a great company that will strengthen my abilities and allow me
to grow professionally.
Proven experience and related training in the following areas:
Customer Service Team Leadership
Accounts Receivable and Reconciliation Excellent Verbal and Written Communication Skills
Federal and State Regulations & Compliance Proficient in Microsoft Office
Student Finance Advisor 2010-2014
I was hired to be a team and goal-orientated individual that positively impact the lives of students and communities. I was given
the opportunity to utilize previous skills to serve as interim Direct of Financial Services while in transition during my role.
Lake Elmo, Minnesota
Administrated Minnesota State Grant program for over 700 currently enrolled students,which produced 10% of revenue.
Administrated Veteran's Affairs program for 40 currently enrolled military students,including timely communication with
Veteran's office regarding educational benefits.
Project Managed Work Study Program for 15 currently enrolled students that included both federal and state requirements.
Collaborated with faculty and staff to assist in the hiring process of current students through the federal and state Work Study
program, including posting the position,interviewing the students,completing the correct paperwork for human resources,and
reconciling the program to meet federal and state regulations.
Met and discussed financial responsibilities with over 100 new students every quarter,including grant and loan eligibility.
Managed income phone calls on daily, scheduled appointments, and updated calendars for all departments.
Obtained and managed over 200 student financial aid accounts by meeting all company goals while providing exceptional
customer experience on a daily basis.
Collected $3 million in financial funding every quarter through correct packaging, awarding, and communication with students.
Collaborated with team to understand new initiatives and developing programs in higher education.
Actively communicated with admissions, registrar, and student services staff to ensure that students receive requested
information correctly and timely.
Executive Team Leader 2005-2010
I was hired to create a fast-paced, energetic environment that supports a team, ensures great guest experience, and maximizes
sales and profits to achieve outstanding results. While in position, I was given the opportunity to oversee multiple locations and
Drove sales performance by managing a $17 million department, $29 million store.
Increased productivity by over 3% while managing over 3,000 hours of weekly payroll.
Cut controllable expenses by over $300,000 while increasing controllable profit.
Collaborated with business partners to reduce medical claims by over 35%.
Coordinated and developed day to day plans for $1 million total store remodel.
Identified individual strengths to develop business leaders through impactful training and career planning.
2. Created a diverse, inclusive, and engaged team culture through assessments and action plans.
Actively managed team's performance, including 140 team members and 7 team leaders, with feedback, coaching, and
recognition of accomplishments.
Assisted in assessing and selecting of employees through interviewing and termination.
Led the communication of business strategies and objectives to team members and superiors on a weekly basis.
Gathered and provided feedback on potential store process changes to uppermanagement.
Led a compliance culture to mitigate legal risk.
Assessed daily logistics, sales, operational, and payroll reports to monitor progress towards the short and long term objective of
the business unit.
Attended Spring Leadership Institute for Women in Higher Education at St. Cloud State University
Attended a class in Multicultural Communication in the Workplace at Rasmussen College.
Participated in Start Something Program that worked with Underprivileged Youth at Target Corporation
Graduated from Emerging Leadership Program through Rasmussen College – Summer 2013
Participated in MAFAA conference - Fall of 2010 and 2011, Spring 2013
Bachelor of Science, May 2005
University of Wisconsin - Eau Claire, Eau Claire, Wisconsin
Major: Business Administration
Specialization in Business Communication