1. Stacey M. Acuña
3127 Blakely Avenue Apt. #5 (715) 864-3544
Eau Claire, WI. 54701 acunas9612@gmail.com
Office Administration & Customer Service Summary
An energetic, personable technical college graduate with a degree in business and experience in administrative
operations and customer service. Highly regarded for ability to complete projects accurately while meeting
requirements for timeliness in fast-paced environments. Possess strong communication, organizational and
analytical skills. Work well both independently and as a team member. Offers a positive outlook and a results-
focused, “can do” attitude.
Areas of Expertise
Inbound Customer Support • Insurance Claims Administration • Record Keeping • Multi-tasking & Time
Management • Problem Solving • Confidential Correspondence & Data • Policy & Procedure Compliance
Workload Planning & Prioritization • Team Collaboration & Leadership
Professional Experience
EBAY INC, Eau Claire WI.
Tier 1 Customer Service Agent 2014- 2015
 Provided services for more than 200 companies
 Resolved customer problems, answer customer questions, clients with customer feedback and update
orders
 Performed special projects, handling customer order calls, outbound customer calls, processing and
responding to customer emails
MENARDS INC, Eau Claire WI.
Accounts Payable-Data Entry 2013
 Supported problem solving with invoices as needed
 Processed vendor statements concerns: additional payments & payback requests
 Assisted with the check run each Friday
 Match invoices and POs together so payments can be made
 Entered invoice data into the computer
 Added up and totaled all invoices
 Distributed reports for all units
 Audited information entered and data processed for accuracy
HARMON SOLUTIONS GROUP, Eau Claire, WI.
Customer Service Agent 2009- 2013
 Provided customer support to consumers via the telephone and/or Internet
 Handled customer inquiries and resolve simple and basic support issues, such as FNOL (first notice of
loss), and processing claims (glass)
 Performed other administrative duties as requested
CHIPPEWA VALLEY TECHNICAL COLLEGE, Eau Claire, WI.
Records & Registration Office Assistant 2008- 2010
 Maintained student records through Broadband
 Filed, copied, and scanned in documents

2. Education
Chippewa Valley Technical College
Eau Claire, WI May 2011
Associate of Applied Science degree in Business Management
GPA: 3.38/4.00
Relevant courses include: Accounting 1, Business Finance & Budgeting, Economics, International Business,
Introduction to Business, Introduction to Human Resources, Management Decision Making, Managing
Operations, Marketing Principles, Microsoft Office Suite and Project Management.