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Splunk Webinar: Full-Stack End-to-End SAP-Monitoring mit Splunk

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Full-Stack End-to-End SAP-Monitoring mit Splunk - Splunk webinar slides

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© 2021 SPLUNK INC. Splunk for SAP Spring 2022 Full-Stack End-to-End SAP-Monitoring mit Splunk
© 2021 SPLUNK INC. Business Operations IT Security Migration The Data-to-Everything Platform
© 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
© 2021 SPLUNK INC. Daily SAP Monitoring ● Help you SAP Team to free up time for important tasks ● Average time spent on daily checks per SID is 20 - 45 Minutes ● Multiple Transaction ● Different Filters per Transaction ● Step 1: A Splunk Dashboard including all Checks ● Step 2: Make your daily checks to hourly checks with Alarming https://blogs.sap.com/2020/10/19/basis-daily-monitoring-t-codes/
© 2021 SPLUNK INC. Splunk Service Intelligence for SAP What It Is Out-of-the-box ITSI content pack for SAP application and infrastructure monitoring ● Service Analyzer Tree for SAP ● Service Health Dashboard with 100s of SAP metrics & KPIs ● ITSI AI/ML predictive analytics for SAP ● Correlation of SAP and infrastructure data for advanced troubleshooting ● Glass Tables for SAP health data Why It Matters SAP is mission critical for business. SAP environments are very large, complex with many integrations. Suffer frequent outages, long MTTR and MTTI due to siloed monitoring tools. SI for SAP addresses these issues: ● Reduces MTTR & MTTI with real-time correlated view of - SAP Applications, infrastructure / Cloud ● Prevents outages with proactive alerting ● Reduce time to value with OOTB SAP content
© 2021 SPLUNK INC. Infrastructure, Performance and Availability Monitoring ● SAP performance and transaction dashboards and alerts ● Work process utilisation ● SAP server and database availability. ● JVM load and memory ● Real-time and historic view of load and response by user, transaction code or any field in the dataset ● Availability monitoring of SAP solution components
© 2021 SPLUNK INC. SAP® AIOps for Incident Intelligence AIOps Event Analytics and Management Reduce event/alarm noise and cluster events into episodes for better management Meet SLAs with additional service context and be more productive with a prioritized approach Clean feed into ServiceNow / other ITSM enriched with all SAP telematics Launch automated actions Intelligent Incident Management Accelerate MTTR using real-time event correlation, automated incident prioritization and integrations with IT service management (ITSM) tools
© 2021 SPLUNK INC. SAP® AIOps for Incident Avoidance Predictive Analytics AIOps for predicting the health score of SAP services 30 minutes in the future Advanced warning for predictive service delivery 550+ Out-Of-The-Box Adaptive and configurable SAP KPIs Dynamic Thresholding Show health of critical services AIOps for detecting normal / not-normal behavior Proactive alerts when services behave abnormally
© 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
© 2021 SPLUNK INC. SAP Security The facts Average cost of a data breach is about $4M 206 days is the average time to identify a breach and the average time to contain a breach was 73 days
© 2021 SPLUNK INC. SAP Breach One example: Follow the Trail
© 2021 SPLUNK INC. SAP as part of the SOC DNS DHCP Physical Access Control Files VPN
© 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
© 2021 SPLUNK INC. Development and Migration ● SAP cloud migration and SAP upgrades with pre and post analysis in side-by-side views ● Automate 100% of daily health checks and visualise and alert on results ● Analize batch job execution, IDoc & change documents processing, PI/PO message – payload, logs and BI Process Chains ● Provide insights into status of critical business processes ● Provides insights into business process context via IDoc content, e.g. sales data or PO without PR Expectation….. ….. Reality
© 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
© 2021 SPLUNK INC. SAP® Business Service Insights Map SAP landscape to OOTB Dashboards
© 2021 SPLUNK INC. Business Service Insights ● CXO Top-level Business KPIs ● Business and Service Owner KPI visualisation and alerting ● AIOps for detecting ‘not-normal’ performance to predict and prevent outages ● Rapid root cause analysis using both metrics and events ● Event Analytics to reduce event/alarm noise by clustering events for better management ● Reduce MTTI, MTTD & MTTR
© 2021 SPLUNK INC. Unique Value Points ● Reduce RCA and MTTR - 80-90% less unplanned downtime ● Scale - From GB to PT Data ingestion per day and customizable data retention ● Real-Time - Perform Actions on Data in Real Time ● End-to-End - Correlate SAP and non-SAP Data in one Platform to get Business Process End-to-End Visibility ● Full Stack - Root Cause Analysis into the full technology and cloud stack ● Schema-less - Ingest any kind of structured and unstructured Data ● Advanced Search Language - Flexible Correlate, Enrich, Manipulate, Structure, Visualize, apply Machine Learning and more during Search Time to Data ● Fast Time to Value - Value in Weeks instead of Months
© 2021 SPLUNK INC. Splunk Service Intelligence for SAP® solutions provides end-to-end views into the health and performance of business services — accelerating the time it takes to detect and respond to costly outages by 80-90%.
© 2021 SPLUNK INC. Splunk use cases for SAP® IT Operations Processes SAP cloud migration and SAP upgrades with pre and post analysis in side-by-side views Automate 100% of daily health checks and visualise and alert on results Analize batch job execution, IDoc & change documents processing, PI/PO message – payload, logs and BI Process Chains Provide insights into status of critical business processes Provides insights into business process context via IDoc content, e.g. sales data or PO without PR Infrastructure, Performance and Availability Monitoring SAP performance and transaction dashboards and alerts Work process utilisation SAP server and database availability. JVM load and memory Real-time and historic view of load and response by user, transaction code or any field in the dataset Availability monitoring of SAP solution components Business Service Insights CXO Top-level Business KPIs Business and Service Owner KPI visualisation and alerting AIOps for detecting ‘not- normal’ performance to predict and prevent outages Rapid root cause analysis using both metrics and events Event Analytics to reduce event/alarm noise by clustering events for better management Reduce MTTI, MTTD & MTTR Security and Compliance Automate compliance efforts with real time SAP audit reports Track user authentication activity with location User Behavior Analytics Analyse and mitigate risks Suspicious login activity Data theft Execution of sensitive transactions Anomalies in system log, e.g. increased message frequency Non-compliance System configuration alerts
© 2021 SPLUNK INC. Reduced MTTR by 70% ● Required a modern solution to prevent costly $100k/hour outages ● Transformed SAP operations by ingesting SAP data into Splunk through PowerConnect ○ Service Intelligence for SAP gave correlated views into application, infrastructure and business process layers ○ Phantom for automating critical notifications and resolutions ● Tracked business process for outbound delivery - each step generated a health score ● Reduced unplanned downtime and war room activity by 64% Service Monitoring Incident Management Splunk helped understand complex SAP data and create alerts that matter Manufacturing
© 2021 SPLUNK INC. Discussion / Q&A
© 2021 SPLUNK INC. PowerConnect: Decrypting the Black Box Voluminous, mission-critical information No access to logs from outside SAP Restricted access (BASIS) from inside SAP Limited visualization capabilities Too technical for executives Limited alerting and predictive analytics SAP Certified Solution
© 2021 SPLUNK INC. PowerConnect: Decrypting the Black Box
© 2021 SPLUNK INC. Deployment Architecture • What needs to be on the SH? – Powerconnect – IT Service Intelligence – Service Intelligence for SAP • What needs to be on the Indexers? – IT Service Intelligence (SA-IndexCreation,Splunk_TA_Infra) – ITSI Doc Reference
© 2021 SPLUNK INC. Links Service Insights for SAP - KPI List Customer Example 3M - Video - Slides All Presentations regarding SAP
© 2021 SPLUNK INC. Thank You

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Splunk Webinar: Full-Stack End-to-End SAP-Monitoring mit Splunk

  • 1. © 2021 SPLUNK INC. Splunk for SAP Spring 2022 Full-Stack End-to-End SAP-Monitoring mit Splunk
  • 2. © 2021 SPLUNK INC. Business Operations IT Security Migration The Data-to-Everything Platform
  • 3. © 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
  • 4. © 2021 SPLUNK INC. Daily SAP Monitoring ● Help you SAP Team to free up time for important tasks ● Average time spent on daily checks per SID is 20 - 45 Minutes ● Multiple Transaction ● Different Filters per Transaction ● Step 1: A Splunk Dashboard including all Checks ● Step 2: Make your daily checks to hourly checks with Alarming https://blogs.sap.com/2020/10/19/basis-daily-monitoring-t-codes/
  • 5. © 2021 SPLUNK INC. Splunk Service Intelligence for SAP What It Is Out-of-the-box ITSI content pack for SAP application and infrastructure monitoring ● Service Analyzer Tree for SAP ● Service Health Dashboard with 100s of SAP metrics & KPIs ● ITSI AI/ML predictive analytics for SAP ● Correlation of SAP and infrastructure data for advanced troubleshooting ● Glass Tables for SAP health data Why It Matters SAP is mission critical for business. SAP environments are very large, complex with many integrations. Suffer frequent outages, long MTTR and MTTI due to siloed monitoring tools. SI for SAP addresses these issues: ● Reduces MTTR & MTTI with real-time correlated view of - SAP Applications, infrastructure / Cloud ● Prevents outages with proactive alerting ● Reduce time to value with OOTB SAP content
  • 6. © 2021 SPLUNK INC. Infrastructure, Performance and Availability Monitoring ● SAP performance and transaction dashboards and alerts ● Work process utilisation ● SAP server and database availability. ● JVM load and memory ● Real-time and historic view of load and response by user, transaction code or any field in the dataset ● Availability monitoring of SAP solution components
  • 7. © 2021 SPLUNK INC. SAP® AIOps for Incident Intelligence AIOps Event Analytics and Management Reduce event/alarm noise and cluster events into episodes for better management Meet SLAs with additional service context and be more productive with a prioritized approach Clean feed into ServiceNow / other ITSM enriched with all SAP telematics Launch automated actions Intelligent Incident Management Accelerate MTTR using real-time event correlation, automated incident prioritization and integrations with IT service management (ITSM) tools
  • 8. © 2021 SPLUNK INC. SAP® AIOps for Incident Avoidance Predictive Analytics AIOps for predicting the health score of SAP services 30 minutes in the future Advanced warning for predictive service delivery 550+ Out-Of-The-Box Adaptive and configurable SAP KPIs Dynamic Thresholding Show health of critical services AIOps for detecting normal / not-normal behavior Proactive alerts when services behave abnormally
  • 9. © 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
  • 10. © 2021 SPLUNK INC. SAP Security The facts Average cost of a data breach is about $4M 206 days is the average time to identify a breach and the average time to contain a breach was 73 days
  • 11. © 2021 SPLUNK INC. SAP Breach One example: Follow the Trail
  • 12. © 2021 SPLUNK INC. SAP as part of the SOC DNS DHCP Physical Access Control Files VPN
  • 13. © 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
  • 14. © 2021 SPLUNK INC. Development and Migration ● SAP cloud migration and SAP upgrades with pre and post analysis in side-by-side views ● Automate 100% of daily health checks and visualise and alert on results ● Analize batch job execution, IDoc & change documents processing, PI/PO message – payload, logs and BI Process Chains ● Provide insights into status of critical business processes ● Provides insights into business process context via IDoc content, e.g. sales data or PO without PR Expectation….. ….. Reality
  • 15. © 2021 SPLUNK INC. Business Operations IT Security Migration Holistic SAP & non-SAP Supervision
  • 16. © 2021 SPLUNK INC. SAP® Business Service Insights Map SAP landscape to OOTB Dashboards
  • 17. © 2021 SPLUNK INC. Business Service Insights ● CXO Top-level Business KPIs ● Business and Service Owner KPI visualisation and alerting ● AIOps for detecting ‘not-normal’ performance to predict and prevent outages ● Rapid root cause analysis using both metrics and events ● Event Analytics to reduce event/alarm noise by clustering events for better management ● Reduce MTTI, MTTD & MTTR
  • 18. © 2021 SPLUNK INC. Unique Value Points ● Reduce RCA and MTTR - 80-90% less unplanned downtime ● Scale - From GB to PT Data ingestion per day and customizable data retention ● Real-Time - Perform Actions on Data in Real Time ● End-to-End - Correlate SAP and non-SAP Data in one Platform to get Business Process End-to-End Visibility ● Full Stack - Root Cause Analysis into the full technology and cloud stack ● Schema-less - Ingest any kind of structured and unstructured Data ● Advanced Search Language - Flexible Correlate, Enrich, Manipulate, Structure, Visualize, apply Machine Learning and more during Search Time to Data ● Fast Time to Value - Value in Weeks instead of Months
  • 19. © 2021 SPLUNK INC. Splunk Service Intelligence for SAP® solutions provides end-to-end views into the health and performance of business services — accelerating the time it takes to detect and respond to costly outages by 80-90%.
  • 20. © 2021 SPLUNK INC. Splunk use cases for SAP® IT Operations Processes SAP cloud migration and SAP upgrades with pre and post analysis in side-by-side views Automate 100% of daily health checks and visualise and alert on results Analize batch job execution, IDoc & change documents processing, PI/PO message – payload, logs and BI Process Chains Provide insights into status of critical business processes Provides insights into business process context via IDoc content, e.g. sales data or PO without PR Infrastructure, Performance and Availability Monitoring SAP performance and transaction dashboards and alerts Work process utilisation SAP server and database availability. JVM load and memory Real-time and historic view of load and response by user, transaction code or any field in the dataset Availability monitoring of SAP solution components Business Service Insights CXO Top-level Business KPIs Business and Service Owner KPI visualisation and alerting AIOps for detecting ‘not- normal’ performance to predict and prevent outages Rapid root cause analysis using both metrics and events Event Analytics to reduce event/alarm noise by clustering events for better management Reduce MTTI, MTTD & MTTR Security and Compliance Automate compliance efforts with real time SAP audit reports Track user authentication activity with location User Behavior Analytics Analyse and mitigate risks Suspicious login activity Data theft Execution of sensitive transactions Anomalies in system log, e.g. increased message frequency Non-compliance System configuration alerts
  • 21. © 2021 SPLUNK INC. Reduced MTTR by 70% ● Required a modern solution to prevent costly $100k/hour outages ● Transformed SAP operations by ingesting SAP data into Splunk through PowerConnect ○ Service Intelligence for SAP gave correlated views into application, infrastructure and business process layers ○ Phantom for automating critical notifications and resolutions ● Tracked business process for outbound delivery - each step generated a health score ● Reduced unplanned downtime and war room activity by 64% Service Monitoring Incident Management Splunk helped understand complex SAP data and create alerts that matter Manufacturing
  • 22. © 2021 SPLUNK INC. Discussion / Q&A
  • 23. © 2021 SPLUNK INC. PowerConnect: Decrypting the Black Box Voluminous, mission-critical information No access to logs from outside SAP Restricted access (BASIS) from inside SAP Limited visualization capabilities Too technical for executives Limited alerting and predictive analytics SAP Certified Solution
  • 24. © 2021 SPLUNK INC. PowerConnect: Decrypting the Black Box
  • 25. © 2021 SPLUNK INC. Deployment Architecture • What needs to be on the SH? – Powerconnect – IT Service Intelligence – Service Intelligence for SAP • What needs to be on the Indexers? – IT Service Intelligence (SA-IndexCreation,Splunk_TA_Infra) – ITSI Doc Reference
  • 26. © 2021 SPLUNK INC. Links Service Insights for SAP - KPI List Customer Example 3M - Video - Slides All Presentations regarding SAP
  • 27. © 2021 SPLUNK INC. Thank You