1. SPENCER NEAL
(512) 751-6098 spencer.neal@gmail.com
Introduction and Goal: I am seeking a Japanese – Operations Analyst position or a Japanese
localization, translation position. I have a passion for and take in pride in providing excellent,
high quality translations for day-to-day technical and customer support in English and
Japanese. Furthermore, I am self-motivated, possess strong communication skills, and vast
technical support knowledge and experience.
SUMMARY OF QUALIFICATIONS
• Over 10 years of experience providing helpdesk and technical support knowledge and services in
English and Japanese.
• 5 years of English/Japanese Helpdesk support for Apple for iLog, GCRM, Maestro, WAVE,
LMS/Plateu, and GBI.
• 4 years of reporting bugs and flaws in Japanese and English and QA Testing regarding online
procurement software
• English/Japanese Translation and editing of technical patents and instruction manuals for ePlus Systems
• Japanese / English – Translation, Interpretation, Localization
• Proficient in SQL (MYSQL) – self - motivated - taught
• Winning team- member attitude
PROFESSIONAL EXPERIENCE
English/Japanese Helpdesk Analyst for Apple – Austin, TX 03/2011- Present
• Responsible for providing superior-quality care to Apple’s advisors and managers as well as supervisors
and co-workers in English and Japanese
• Work closely with advisors, managers, and vendor managers in Japan
• Maintain service levels for iLog, Maestro, GCRM and other Helpdesk Applications through the use of
the Espresso and Central Station ticketing systems
• Provide Japanese translations for iLog Triggers
• Provide Japanese translations for customer-facing e-mails
• When called upon, I lead the Daily Operations Call for Apple Japan and its vendor sites in Japanese.
Japanese Help Desk Support Asia Pacific Region- ePlus Systems, Houston, TX 2007 - 2011
• Q&A Testing of the ePlus Supplier Portal
• I recreated bugs and document the required steps using ePlus’s ticketing/tracking software.
• Japanese helpdesk support – provided ePlus Supplier Portal technical support, troubleshooting and
reporting for all of Cisco Systems, Inc’s suppliers in the Asia Pacific region.
• Japanese/ English Translating and interpreting for ePlus Systems and its customers
• Conducted supplier and administrative training for ePlus Supplier Portal procurement catalogs in
English and Japanese
• Management of ePlus Supplier Portal to assure efficient procurement activities for the Asia Pacific
region.
Internship/Freelance Work: 07/2009 – 06/2010
Production Artist - Perfect Dork Studios, Austin Texas
Working Game Title: Box Macabre

2. • Character and Environment Modeler - contributed 50+ game art assets including character and environment assets
• Technical modeling for a weight elevator for Parker Drilling Company
• Created environmental and character assets for Fractal Productions
Content Editor - McGraw Hill - Monterey, CA
10/2006-7/2007
• Created software using Access to allow teachers to record and monitor test results
• Created and edited test questions and essays for math and English standardized exams
• Data entry for standardized test creation
Information Technology Services Technical Support Assistance 8/2004 – 3/2006
Monterey Institute of International Studies, Monterey, CA
• Computer helpdesk and troubleshooting for English and Non-English machines, many being Japanese
Machines.
• Install wireless cards, antivirus, and wireless printing for over 780 students, faculty, and staff
• Clean computers and neutralize viruses
Coordinator of International Relations - Mimasaka Town Office 7/2000 – 7/2003
Okayama Prefecture, Japan
• Translated and interpreted English and Japanese for the Mimasaka Town Office Planning and Finance
Department and 2002 FIFA World Cup which established the 2002 Slovenia National Team Pre-FIFA World Cup
Training Camp
• Instructed English, American culture and history in Japanese, 4 classes a day at the local elementary schools.
Students were able to learn English and international culture in an interactive environment.
• Planned international events; sports functions, culinary courses, and sister school communication exchanges
English Instructor - ECC, Osaka, Japan 10/1998 – 7/2000
• Taught 6 classes a day comprised of 8 students in each class from ages 4 to 60
• Assisted in sales and marketing which increased enrollment by 96 students
• Prepared lesson plans
EDUCATION
Monterey Institute of International Studies, Monterey, CA 2005
Master of Arts, International Policies Studies and Japanese, Nonproliferation Specialization
Southwest Texas State University, San Marcos, TX 1998
Bachelor of Arts, International Relations/Japanese Minor
Kansai Gaidai University, Hirakata City, Osaka, Japan 1997
Japan Certificate in Asian Studies