Sowmya has over 6 years of experience as a Software Tester. She has extensive experience testing Salesforce applications using techniques like manual testing, regression testing, and user acceptance testing. She is proficient in testing methodologies like Agile and Waterfall. Some of the projects she has worked on include healthcare applications for mobile and web and tools to manage project data in Salesforce. She aims to take on challenging tasks in a motivating work environment to further develop her skills.

1. SOWMYA. J
CAREER OBJECTIVE :
My career objective is to seek challenging tasks and work in a highly motivating and challenging
environmentwhereIcanenhance myskillsandimprovemycompetenciesandbecome acritical resource
for the organization and to pursue a challenging and enriching career which leverages my expertise in
Technical development and endeavor towards fulfillment of the Organization.
Professional Summary:
 Total 6.5 + yearsof experience inITIndustry.
 3 .5 years of Experience inITTechnologiesinvolvingasa Software TesteronSALESFORCE.COM
 ExcellentexposureinSDLC,Software TestingandBugtracking(QC9.2/11.00).
 Extensive experience inblackbox testing,systemtesting,functionaltesting,UI testing,manual
testing,regressiontesting,KPItesting.
 Experience intestmanagementtoolslike TestCentre, PMO,andJira.
 ProficientinManual Testing
 Excellentunderstandingof SoftwaredevelopmentLife Cycle,Software testLife CycleandTest
Methodologiesfromprojectdefinitiontopost-deploymentdocumentation.
 Expertise indesigninganddevelopingstrategicTestcases,Testscenarios,Testreports.
 Experience withQA methodologyandQA validationtoensure the qualityassurance.
 Actively involvedinestablishingQA processesandpreparationof testdata,maintainingdefects
and reportingdefects/metricstomanagement;alsopreparingmonthly&weeklystatusreports.
 Excellentcommunication,analytical anddocumentationskills.
 Close coordinationwiththe SFDCDevelopmentandenvironmentteamtotroubleshootthe
issuesandfulfill the datarequirement.
 PerformedFunctional testing,Performance testing,Regressiontesting,Systemtesting,Blackbox
testing,Integrationtesting,UserAcceptance testing-UAT.

2.  Workedon TeamSkill Matrix forthe teamand scheduledtrainingsforthe team
Technical Skill Set
Salesforce Technologies: Software Testing/QA- TestingTechniques - Project & Test PlanReview- Test
Case Execution- Test Plan creation - Manual Testing- Agile Testing- WaterFall Methodology- UAT
Testing, Defect Tracking, Reports.
WORK EXPERIENCE:
 Working as Salesforce Tester forInfogain India Pvt Ltd, Bangalore from June 2014 to Till Date.
 Workedas Salesforce DeveloperTrainee forforInfogainIndiaPvtLtd, Bangalore from December
2013 to May 2014.
 Worked as Technical Support Engineer for Hewlett Packard, Bangalore From August 2007 to
December 2009.
Educational Qualification:
Bachelor of Engineering in Electrical & Electronics, Visveswaraiah Technological University, Belgaum,
Karnataka in April 2007.
ProjectSummary:
Project:HNL – HealthNetwork Lab (Health Care Project) From June 2014 till Date.
Description:
The projectobjective istoimplementapatientfocusedportal thathasthe capacity to provide direct
access forHNL patientsinformationneedswhileensuringthe accesstothe data and portal experience is
a determiningfactorforthe patientinchoosingHNLoverotherlab.MyHNLAccessisa Customerportal
whichisbuiltbyusingsalesforce communities.
 Title : Functional testing/Manual testingforHealthcare Applicationinmobilesand in
web.
 Team Size : 2
Responsibilities:
 Responsible forgathering BusinessRequirements, Functional Requirements andDesign
Documents.

3.  Performed Functional, Negative, Positive,Integration, Regression, EndtoEnd and User
Acceptance Testing.
 Extensivelyinvolvedinwritingand designingtemplatesforthe TestPlans andTest cases.
 Identifiedthe TestCases anddocumentedthemin PMOtool.
 Workedwiththe Developersandthe TestLeadto verifythe TestCases.
 DesignedandAnalysed Testcase designdocumentbasingonthe Functional Requirement
Specifications toimplementthroughtestingprocess.
 Involvedincreatingthe Traceabilitymatrix basedon Functionalrequirement ineachmodule.
 Performingdailydefecttriage meetingandprioritiesthe defectswithProjectteam.
 Maintained Documents for Audits of Projects: Design, Requirements, Tracking,
Timesheets, Tasks, Test Reports, Defects Reports, and Implementation (Peer Review
sheets, Code Checklist) Important Mails from Clients, Delivery, and Project Closure etc.
ApplicationsTested:
Android,Iphone,Ipad
Browsers:
Mozilla,Chrome,Safari.
Project:MYHNLAccess2.0 and RTI
Description:
MyHNLAccessisa Customerportal whichisbuiltbyusingsalesforce communities,whichismainlyused
by customersof HNL i.e.Patients.MyHNLAccessisaCustomerportal whichisbuiltbyusingsalesforce
communities,whichismainlyusedbycustomersof HNLi.e.Patients.
RTI wasreal time integrationprojectwhichwasvalidatingthe patientinstantlybyconeectingto
webservicesandif apatientgetshislabresultsthentheyare pushedinstantlytosalesforce withoutany
stoppage.
Earlierthiswasall done by batchesi.e.there wasa 12 hourshold butnow everythingisinstantwithout
any time holding
Patientscanget theirLab reportsonline andalsocancompare themto the previousresultsforthe Lab
testsprescribedbythe Physician
 Title : Functional testing/Manual testingforHealthcare Applicationinmobilesand in
web.
 Team Size : 2
Responsibilities:
 Understandingthe businessflow usingfunctional specs.
 Analyzed requirementasperrequirementscenariodocument
 Creationof testscenariosandscripts

4.  Have createdmany regressionsuites.
 Generatingthe testreportsfromPMO.
 Performedfunctional testing,regressiontesting,SmokeTesting,UAT testing
 Came withmanyUI and Veribage changeswhichwasbeenacceptedandappreciated.
 GeneratedDefectsTracabilityandTestcasesv/s DefectsReport.
 Performingdailydefecttriage meetingandprioritiesthe defectswithProjectteam.
ApplicationsTested:
Android,Iphone,Ipad
Browsers:
Mozilla,Chrome,Safari.
CiscoAnyconnectorServer:Environment:FastOrderTool
Project:Cirrus 2.5
Description:
Cirrusis a console Applicationwhichismainlyusedby Customersupportpeople tologthe Casesraised
by PatientswhentheyreceiveComplaints/Feedbackandcase isloggedinSalesforce.
Responsibilities:
 Understandingthe businessflow usingfunctional specs.
 Generatingthe testreportsfromPMO
 Analyzed requirementasperrequirementscenariodocument
 Creationof testscenariosandscripts
 Have createdmany regressionsuites.
 Preparingtestmetricsforinternal andclientside auditing.
 Performingdailydefecttriage meetingandprioritiesthe defectswithProjectteam.
Project:MYHNLAccess1.2
Description:
The purpose of thisprojectis to enhance MyHNLAccessandfix anyoutstandingbugsina three month
developmentlife cycle.Inthisportal theycanalso view theirChildrens,Freinds,orGuardians resultsby
a conceptcalledSharedAccounts.
 Title : Functional testing/Manual testingforHealthcare Applicationinmobilesand in
web.
 Team Size : 2
Responsibilities:

5.  InvolvedinCreatingTestcase generation,Testplan,testcase execution,Blackbox testing,
regressiontesting,Sanity,Ad-hoc,Smoketesting.
 Involvedincreationof Deliverable DocumentssuchasTestReports,TestScriptsdocument.
 InvolvedindoingTestcase ReviewsandTechnical Control of the Deliverables
Performingdailydefecttriage meetingandprioritiesthe defectswithProjectteam.
 MaintainedDocumentsforAuditsof Projects:Design,Requirements,Tracking,Timesheets,
Tasks,Test Reports,DefectsReports,andImplementation(PeerReview sheets,Code Checklist)
ImportantMailsfrom Clients,Delivery,andProjectClosure etc.
ApplicationsTested:
Android,Iphone,Ipad
Browsers:
Mozilla,Chrome,Safari.
CiscoAnyconnectorServer:Environment:FastOrderTool
Project : JELDWEN-Eagle Eye.
Description:
The projectobjective wastogetall Objectson Salesforce like Accounts,Contacts,Opportunites,
Dashboardon one single page.Itwasmore of UI change over project.A new lookandfeel toSalesforce.
Responsibilities:
 InvolvedinSanity, Complete,Advance,RandomandRegressionTesting.
 Defectvalidationandrequirementverification.
 InvolvedinBugTrackingand reporting.
ApplicationsTested:
Android,Iphone,Ipad
Browsers:
Mozilla,Chrome,Safari
Roles in the Project:
 Understandingthe businessflow usingfunctional specs.
 Creationof testscenariosandscripts.
 CreatedanalysisreportsinPMO(ProjectManagementTool).
 Workedon data loadjobs.
 Workedfor CreatingandMaintaingReportsforAuditof Projects.
 Timelyfollowupof Timesheetsof Team.

6. Project : PayChex
Duration : June 2014 to September2014
Description:
The projectobjective wastocleanupReportsandrun FieldtripAnalysisforFieldswhichwerenotused
and alsoCleanupReportswhichwere notusedfora Long time.
Responsibilities:
 InvolvedinCreatingTestcase generation,Testplan,testcase execution,Blackbox testing,
regressiontesting,Sanity,Ad-hoc,Smoketesting.
 Involvedincreationof Deliverable DocumentssuchasTestReports,TestScriptsdocument.
 InvolvedindoingTestcase ReviewsandTechnical Control of the Deliverables
 InvolvedinDefectmanagement.
Project : Project ManagementTool Kit
Duration : Dec 2013 to May 2014
Environment : Salesforce.com,Force.com
Description:
The main objectiveof thisPMOtool kitis to helpthe clientmonitorand track projectsthatwere own
timelines,resource utilization,hoursspentbythe resources,speedydeliveryof projectsandittracksall
the informationaboutthe projectfrominitial stagetofinal deliverytothe client.
Rolesand Responsibilities:
• Reviewprojectrequirementsanddesign.Logsrequirement/designissuesandworkswithDev,
Businessteamstoclosure.
• Estimate testexecutionactivities.
• Conducta range of quality-control testsandanalysistoensure thatsoftware meetsorexceeds
specified standardsandend-userrequirements.
• Drafts andrevise testplansandscriptsby exercisingjudgmentwithindefinedproceduresand
practices.
• Create testcasesand testdata to thoroughlytestpositiveandnegative programlogic.
• Log defectsandidentify course of actionandbringitto closure.
• Document,evaluate andresearchtestresults.
• Representtestingteamandworkwithdevelopment,businessandenvironmentteams.

7. • Responsible forcommunicatingthe daily/weeklyProjectStatustoBusiness.
Project : Technical Support Analyst
Duration: 2007-2009
Client: HP
Description:RequirementGathering,TroubleshootingSoftware andHardware issues.
Rolesand Responsibilitis:
 Firstlevel assessmentof NetworkandVoice Incidentscomingthrough Service Manager,Email
and Phones.
 Monitoringandfirstlevel troubleshootingof variousissues.
 Coordinatingwithcustomerandservice providerforquickresolutionandmaximumuptime
 Customerservice;take ownershipandmanage all supportcasesvia ticketingsystems,provide
regularupdatestoendusers/requestersandclose ticketswithinagreedtimescales
 EscalatingHighpriorityTicketsbasedonNetwork,Voice andServerIssuesforHP organizations
globally
 Day to dayincidentresolution.
 TroubleshootingvariousVPN Issues
 InteractingwithGlobal employeesof HPbasedonrequirements
 Knowledge andexperience withWindowsXP,VistaandWindows7(Providingfirstlevelsupport
forthe variousOSissues)
 Takingownershipof the Incidentticketsaccordingtothe priority.
POSITIVE TRAITS
 Energetic and enthusiastic
 Good interpersonal skills
 Good team player
 Eagerness to learn and good grasping power
 Practical and focused.

8. PERSONAL DETAILS:
Nationality: Indian
Date of Birth: 25/03/1984
Husband’sName: Mr. Naveen.L
CurrentLocation: Bangalore
PermanentAddress: #20/A,5th
Main,5th
Cross,BSK 3rd
Stage,Bangalore:560085.
Email: sowmya.j1292@gmail.com
Contact Number: +91 98866 23072/9945331284
I declare thatthe informationgivenabove is true to the best of my knowledge.
-Sowmya. J