7. Solution to the most
critical problems of
manager i.e. real-time
coordination with mobile
workers, field jobs and
customer requests.
MOBILE WORKFORCE MANAGEMENT PLATFORM
9. HOW DO WE DO THIS?
SCHEDULE JOBS
• Job Dispatching
• Auto Assigning
• Easy Allocation
of jobs
• Customized
Workflow
EVALUATE
PERFORMANCE
• Digital Proof of Attempt
• Mileage & Efficiency
• Heat Maps
• Operational Analytics &
Job Statistics
• Customer Feedback/
Experience
MONITOR EXECUTION
• Live job updates
• Real time co-ordination
• Inclusion of additional
requests
• GPS Tracking
• Instant Notification to
Customers
ALL IN REAL TIME
10. LOCATION OF JOBS ON MAP
AUTO ASSIGNING/
JOB DISPATCHING
JOB LIST RECEIVED
ON PHONE
PROOF OF TASK COMPLETED
ENGAGE WITH CUSTOMERS
TRANSPARENCY TO MANAGER POWERFUL DELIVERY ANALYTICS
A DAY IN A LIFE WITH FAREYE
12. MODULES/FEATURES
ACCURATE ANALYTICS
Heat Maps, Operational
Analystics
PROCESS MANAGEMENT
Configure and design as per
your requirement
PAYMENTS
Enables payment through COD
and digital cashless payments
REPORTS
Automated report generation
REAL TIME TRACKING
Map based live tracking of
field workforce & job status
MANAGER DASHBOARD
Live field view of job updates with proof of
attempt and operational statistics
SYSTEMATIC SCHEDULING
Intelligent allocation and dispatch of
jobs. Best route.
HYPERLOCAL DISPATCH
On-demand job requests dispatched to
closes availabe workforce
MDM
Map based live tracking of
field workforce & job status
14. 14
TECHNOLOGY SPECIFICATION
MOBILE APP
Optimized to work in 2G/Edge & even offline
mode
Battery usage optimization to provider higher
backup
Auto upgrade feature to reflect any changes
done at web end / new release
Manual sync in case of no network
Multi lingual support (UTF-8 support)
Integration with Google maps for turn by turn
navigation
WEB APP
Asset management to monitor handsets and SIM
accessing company’s account
Configure SMS gateway and auto-update to
customer on set events
Multiple access and map managers to their
respective branches
Mobile friendly design – Manager to operate
even through mobile
Activate add-ons like payment collection,
addition of job from field
Broadcast jobs to multiple workforce with
accept/reject functionality
15. TECHNOLOGY SPECIFICATION
SECURITY SAFEGUARDS
HTTPS protocol, Penetration testing
Hosted on AWS - 99.99% uptime target
Daily automated disaster recovery testing
Redundant hardware, Key pair authentication
MDM
FarEye always running
• Other apps disabled
• Fixed settings (GPS/ Wi-Fi etc)
• Disable particular apps & browser
DESIGN/CONFIGURE
Create own user type and assign the access level
Dynamic process flow – design own job attributes,
state machines and field process
Few clicks to create new company’s account -> their
process -> time zone
Set up your brand logo and activate customer’s page
to set jobs/requests directly APPLICATION PROGRAM INTERFACE (API)
REST API for software integration
Create & Update jobs and assign to workers via API
Retrieve job information via API (Push/Pull)
Import and Export from many systems (CSV, API, own
ERP)
17. 17
Focussed team
with fire in the
belly to mark a
difference in the
industry
SCALABLE PRODUCT
With more than one
million transactions,
we grow with our
client. Not restricted
to any geography, size,
industry
CONFIGURABLE PRODUCT
PLATFORM
Multi - dimensional
product that can be
used across all sectors
and domains for
business process
management
LEADERS HAVE
TRUSTED US
DHL-India,
Hitachi
DTDC
Walmart,
Bajaj Captial,
Apollo
STABLE PRODUCT
We happily do 99.9%
uptime SLA to ensure
your operations run
smoothly
COMMITTED AND
ENTHUSIASTIC TEAM
Young, dynamic,
enthusiastic field experts
with a positive outlook
keep you ahead of time
OUR UNIQUE SELLING POINTS WHICH KEEP US AHEAD FROM OTHERS
19. WHY NOT DEVELOP THIS IN-HOUSE?
Technological Volatility
Resource Restraints
Scalability
Focus on core
business - Effective
utilization of
resources
Complex cross platform
integration
Delay in
implementation
21. INCREASE YOUR REVENUE
A. INCREASE PRODUCTIVITY
B. MAKE YOUR CUSTOMERS YOUR PROMOTERS
20% of your existing customers
5% increase in customer retention 75%increase
in company’s profitability
80% of future revenue
will bring
will bring
23. WHERE CAN YOU USE FAREYE
Major boost to logistics
segment, especially
for the likes of courier,
ecommerce and on
demand delivery
companies
LOGISTICS
Sales acts as the fuel for
any organization,
BFSI/Healthcare/
Consumer companies get
an added push
SALES AUTOMATION
After sales services plays a
vital role in customer
satisfaction, field service
companies able to
maintain high service
standards
AFTER SALES
24. Industries where Fareye can be used:
Healthcare E-commece BFSI
Telecom Logistics Field Services
27. APPLICATION OF FAREYE FOR LOGISTICS
Currently e-commerce accounts for 15-20% of the logistics revenue and is expected to grow 70 times and generate a revenue
$2.6 billion by 2020. An efficient last mile network and time bound delivery will play a key role in determining the success of an
e-commerce firm, thereby increasing the pressure on the logistics providers.
Efficient Last Mile Delivery that will lead to more productivity,
increased revenue generation and enhanced customer
experience.
Last mile Delivery accounts for 35% of the total delivery cost. It
is the only point of contact between the buyer and seller
thereby completing the buying process and acting as the
biggest contributor of customer satisfaction.
• Inefficient last mile Delivery
• Lack of transparency in field operations/ workforce
visibility
• Low responsiveness to customer vagaries & requests
• Lack of technology adoption
Logistics sector
E-commerce
Business Need
Importance of Last Mile Delivery
Challenges
28. APPLICATION OF FAREYE FOR LOGISTICS
FarEye is a mobile workforce management platform. It allows real time co-ordination between delivery persons and their manager in office.
It allows smooth flow of information by getting real time data & job status updates from the field and generation of reports for analytical
purposes.
• Stores data of previously visited consumers eliminating need
to contact them repeatedly
• Real time notification of customer vagaries allowing more
responsiveness & faster problem solving
• Immediate customer feedback at Point of Delivery reducing
the need to reach out to the customer
• Eliminates the need to manually plan, schedule, tally cash and
report the day’s work increasing the number of deliveries per
day
• Accurate reports and data for analytics allowing smoother &
smarter operations
• Easy and quick decision making due to real time information
across all stakeholders involved in the delivery process at any
point in the day
Increased Productivity and exiting resources Increased Customer Satisfaction
FarEye Solution
29. 29
Enhancing operational efficiency manifolds!!!
* Based on a survey done by IDC on domain wise significant value for enterprises
HYPERLOCAL
+ 40% jobs per
day
+ 27% same
day
appointment
+ 40% jobs per
day
REVENUE INCREASE
COST REDUCTION
- 73% in delivery
complain calls
- 40% in field
service cost
- 28% in fuel
expenses
30. To deliver the products & services in the promised time frame
regardless of peak time like festive season or due to bad
weather
Consumers are chasing ambitious goals in a country where they
have less time for domestic chores & prefer being served.
Increased mobile internet penetration
APPLICATION OF FAREYE FOR HYPERLOCAL
With new business models like cooked food delivery, online grocery, handymen & home services, ordering from restaurants leading
the Hyperlocal industry, experts see a massive growth in this industry. E.g., All online grocery firms together account for merely 0.1%
of the overall grocery industry that is pegged at $ 350 bn. In the home-services sector, more than 10,000 queries are directed to the
home services start-ups. In the recent past, 54% of the consumers have purchased either a product or a service from their
smartphones. As the m-commerce market is expected to grow by 55%, from its present size of $2bn to $19bn by 2019, the number of
players in the hyperlocal industry is expected to grow.
• Speed of delivery during peak hours
• Lack of transparency in field operations/
workforce visibility
• Quality of service
• To solve the operational issues during
unforeseen conditions like rains etc
• Consumer Switching behavior due to increase
in the number of Hyperlocals
Industry Overview
Business Need
Reason in sudden increase of Hyperlocal
Challenges
31. FarEye is a mobile workplace management platform. With quality of the service being the Unique Selling Proposition, FarEye’s
Hubble 0.6.0 helps in auto-assigning and auto-routing of field workforce.
(a) AUTO-ASSIGN: feature identifies the best person for the job and assigns the task. This depends on certain parameters set by you
at the time of configuration like work load, distance of field worker from the job location etc.
(b) AUTO-ROUTING: for the field worker to accomplish multiple tasks. By selecting the best / shortest route for the field worker
FarEye is able to optimize the schedule to achieve maximum number of jobs.
• Easier customer reach
• Improved productivity
• Better collaboration and innovation
• Increased revenue and reduced cost
• Better environment for employees
APPLICATION OF FAREYE FOR HYPERLOCAL
Fareye Solution
Benefits
33. “Marketplace” model is responsible for bringing supply and demand on one platform. Marketplace companies do not own any inventory
of their own – it is a platform to connect sellers and buyer. With customer demanding wide variety of products, ecommerce companies
are investing time and resources in increasing their supplier base. Better sales management leads to improved product development,
optimized distribution, better planning and decisions, improved staff quality and many more.
APPLICATION OF FAREYE FOR MARKETPLACE SELLAR ON-BOARDING
• Documentation
• Brand Approval Application (MoU)
• Imaging
• Product listing
• Quality Check (24 hours TAT)
• Pricing and stock
• Go Live
Industry Overview
68% of the time spent is on managing supplier data. Business need to reduce the seller acquisition time, lengthy processing cycle
& quicken the onboarding process by automating data validation at the point of onboarding.
Business Need
Steps on On-Boarding A Supplier
34. FarEye is a mobile workplace management platform. It allows real time coordination between the sellers and the sales
team, on the field and the back-end staff. It helps you to simplify and streamline supplier onboarding by automating data
validation and processes.
• Increased Productivity with existing resources
• Streamlining workflow by assigning the right resource to the
right task depending on availability, location and priority
• Eliminates the need to manually update the data, push the
jobs and validate it
• Easy and quick decision making due to real time information
available to the sales team
Increased supplier satisfaction by simplifying their onboarding process. By automating the processes, various sellers
can be brought on board within a short span of time, giving the customers a wide array of options to choose from
and leaving them delighted.
• Accurate reports and data for analytics allowing
smoother & smarter operations
• Customer data management – Prevents loss of
consumer data by storing it real time
• Artificial Intelligence for more effective meetings –
Previously stored information of client meetings
APPLICATION OF FAREYE FOR MARKETPLACE SELLAR ON-BOARDING
Fareye Solution
Benefits
36. • Getting live information about the status of order to the seller and to the customer
• Slower time to market
• Loss of unrealized revenue due to delay in pushing the inventory, co-ordination between the supplier,
e-commerce site and the customer.
• Idle time in processing the cycle
• Losing competitive edge due to inadequate items in the product line.
• Low conversions due to inconsistent product content
• Lower customer satisfaction due to longer cycle
APPLICATION OF FAREYE FOR SELLAR APP
To strike a balance between product management, order processing and customer service
Better sales management leads to improved product development, optimized distribution, better planning and decisions,
improved staff quality and many more. One of the challenges of the marketplace industry is order-to-delivery cycle &
product management. The effect of the above is that, the longer the cycle takes, the lower the customer’s satisfaction and
the lower the company’s profits.
Introduction
Challenges
Benefits
37. FarEye is a mobile workplace management platform. It acts as a technology enabler to marketplace by automating the
onboarding of sellers, providing sellers’ app for order processing & product management
and field workforce. It allows suppliers to:
• To push any new products or services (helps in product management)
• See the orders placed by the customer and process the order.
• It helps you to simplify and streamline supply chain by automating data validation and processes.
• Eliminates the need to manually update the data, push the jobs and validate it
• Easy and quick order processing
• Efficient product management
• Reduces the idle time in order processing
• Faster time to impact
• New items will be added to the product line
• Increase in customer satisfaction
APPLICATION OF FAREYE FOR SELLAR APP
Fareye Solution
Benefits
40. Know the status of field
operations and workers’
status at any point in day
Helps you to take corrective
action and fix problems
1. GAIN VISIBILITY
Eliminate manual work and
risk of errors
2. AUTOMATE YOUR PROCESS
BENEFITS
41. BENEFITS
Reduction in administrative &
paper work, reduction in travel
time - used to accomplish core
tasks, inclusion of additional
requests
Real time access to data & up to
date information available to
workers, no lag indecision
making & prevention of
downtime
3. PRODUCTIVITY 4. EFFICIENCY & EMPOWERMENT
TO EMPLOYEES
42. BENEFITS
Real time notification of customer
vagaries allowing more responsiveness,
Reduce Turnaround Time, Capture
customer experience at Point of service
Optimal utilization of idle time,
best route
5. INCREASE CUSTOMER SATISFACTION 6. REDUCED COST
44. COST REDUCTION
REVENUE INCREASE
+ 23% first time
delivery
+ 27% same day
appointment
+ 40% jobs per
day
ENHANCING OPERATIONAL EFFICIENCY MANIFOLDS!!!
- 73% in delivery
complain calls
- 40% in field
service cost
- 28% in fuel
expenses
47. “Given the ability to customize our own communication workflow through
both how we collect data and manage interactions, we are building a very
unique experience for customers of Luxola. Using FarEye we generate key
customer interaction data points (through the delivery and logistics process)
allowing us make informed decisions on how to change and improve, we
regularly deploy changes in an effort to constantly improve the customer
experience.”
“Our experience with Fareye and the team has been very positive. Their is a
cost effective solution which has helped us bridge an important pain point. The
team has always been on point in terms of support and have always been very
accommodating. Look forward to a continued and mutually beneficial
relationship.”
HAPPY CUSTOMERS
