1. SONIA I FLORES
Austin, Texas 78752 ● 512-999-4745 ● firstname.lastname@example.org
BILINGUAL OFFICE OPERATIONS SUPPORT SPECIALIST
SUMMARY OF QUALIFICATIONS
7+ years of Administration, Human Resources and Payroll experience.
Strong organizational, customer service and communication skills with the ability to independently plan and direct business
Bilingual-Fluent in English and Spanish.
Ability to multi-task in a high-demand and fast pace environment by providing efficient and timely service in a professional
Ability to relate and communicate with a diverse set of people.
Ability to exercise tact, diplomacy and discretion with internal staff, external customers and field employees’ confidential
information, correspondence and documents.
Proficient in MSoffice applications;Word, Excel, PowerPoint, Outlook.
INFORMATION, REFERRAL AND ASSISTANCESPECIALIST November 2015 – Present
ULTIMATE STAFFING/CAPCOG Austin, TX
Respond professionally, with sensitivity, timeliness and accuracy to questions and requests from all incoming Spanish and
English calls, websiterequests and walk in's received at the area agency on aging and disability information and assistance
Process intake and conduct needs assessments of all clients in order to provide them with information and/or referrals to
agencies, resources, or services that match their needs. .
Provide technical assistance on program services.
Responsible for building, updating and maintaining resource materials, provider lists and community resource information for
ten county region.
Data entry into prescribed consumer tracking softwaresystemof all callers. Maintain a daily work log of all incoming and
Use of initiative and independent judgment. Work under minimal supervision with extensive latitude for the use of initiative
and independent judgment.
Maintain daily documentation of all worked performed to designate charges of funds to nonprofit program.
PAYROLL SPECIALIST November 2014 – September 2015
EVINS PERSONNEL/TORCHY TACOS Austin, TX
Obtained and processed pay period time report for 31 restaurant stores within Texas.
Reviewed time keeping report for accuracy of hours, dates, job codes, employeeID/name verification.
Adjusted time clock errors and calculated regular and overtime rates.
Processed requests such as vacation, pay ratechanges, calculated and processed retro pay for time clock and pay rateerrors,
completed location transfers and personal information updates.
Provided friendly and prompt customer service to employeecallers and visitors. Completed employment verification letters for
external purposes and provided pay check stubs, check replacements and W-2 copies.
Entered an average of 60 weekly new hire employee data, including rehires, onto payrollsystem, set up direct deposit for pay
check processing. Filed employee personnelrecords.
Processed an average of 60 termination paperwork and terminated employees on system.
Processed payrolldeduction request from stateand federal agencies such as child support orders, garnishment letters such as
student loans and federal aid repayment. Reported termination to agencies.
Ensured health insurance benefit payment process correctly.
Kept track of PTO balances and vacation accruals.
2. EMPLOYEE RELATIONS REPRESENTATIVE/PAYROLL SPECIALIST/
FIELD BUSINESS PARTNER
May 2007 - March 2014
VOLT WORKFORCE SOLUTIONS Austin, TX
Provided administrative support for HR and Recruiting departments, such as answering telephones, greet and assist visitors,
schedule and coordinate meetings, interviews, appointments and events. Ordered office supplies and maintained equipment.
Set up lodging and travel arrangements for traveling contract employees and processed expense reimbursement.
Served as a main liaison between corporateHR, Benefit, Accounting departments and branch operating units in theresolution
of day-to-day administrative and operational problems to ensure timely and accurate processing of contracts, invoice payments
and customer satisfaction.
Composed and edited correspondence and memoranda from verbal direction and from knowledge of policies of established
Conducted weekly new hire employee orientation.
Data entry of over 80 new hires on a monthly basis and of all personnelaction notices such as W-4 information updates,
customer conversions, terminations, organizational changes, pay increases, pay differentials, bonus, leave and sick pay
Complied with employment eligibility verification, verify I-9 and W-4 forms for accuracy and utilize E-Verify. Ensured Work
Opportunity TaxCredit compliance.
Provided support for internal audit activities. Ensured all paper employment forms and documents such as employment
application, employment verification forms, state/federal labor law poster boards, company non-disclosure agreement and
employee agreement documents were up to date with company, stateand federal compliance.
Attended Unemployment hearings.
Primary contact for payrolland employeerelations questions and assisted in resolving issues in theareas of pay, benefits,
lost/stolen checks, direct deposit set up and updates,W-2 duplicate copy and correction assistance.
Managed and ensured weekly payrollprocessing for 75-200 contingent employees of multi-state southwest and northwest
region, multi-systempayroll, including bonus, leave and sick pay request processing.
Generated reports using Peoplesoft Financial and HR to audit and compile data and determine employeeeligibility for bonus
programs or sick-pay payout, vacation accruals, and year to date hours.
Assisted in company-widereorganization training for offices in the Southwest, North and Northwest U.S. regions.
Assisted in development of training manual for payrolldepartment processes and best practices utilizing knowledge and
experience of multi-statelabor laws, multi-customer payrollsystems and company policies.
VERIFICATION SPECIALIST/SHAREHOLDER SERVICES August 2005 - May 2007
TRC STAFFING SERVICE San Antonio, TX
Consolidated, created and maintained broker/ dealer firm branch information and individual advisor profiles.
Responded to and resolved marketing research requests submitted by internal sales consultants and created business letters for
Daily verification and processing of trade data to ensure proper sales allocation.
Completed on-line investment request for a variety of retirement plans.
Interacted professionally with internal and external clients.
Assisted other associates with research and problem solving daily as assistant associate.
Processed refunds for investment request overpayments.
New shareholder account set-up
Account maintenance such as address and contact information updates, name changes, and new fund allocation.
EDUCATION AND TRAINING
ASSOCIATEOF ARTS - GENERAL STUDIES August 2013
AUSTIN COMMUNITY COLLEGE Austin, Texas
CERTIFICATE - SIX SIGMA YELLOW BELT October 2013