Government and Education Webinar: Conquering Remote Work IT Challenges

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@solarwinds
Conquering Remote Work IT
Challenges
Government and Education Webinar
March 23, 2021

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Speaker Introductions
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
Arthur Bradway
Sales Engineer, Advisory
arthur.bradway@solarwinds.com
703.386.2673 (office)

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@solarwinds
Agenda
• SolarWinds overview
• Remote work IT challenges
• Overcoming remote work IT
challenges
• SolarWinds® products
to help overcome remote
work IT challenges
• Demonstration
• Additional resources
• Q&A

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@solarwinds
SolarWinds at a Glance
1. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 15, 2020.
2. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2019. June 17, 2020. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring
Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service
by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact
and are subject to change without notice.
3. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number.
We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer.
#1
in network
management1
320,000+
customers in 190
countries3
60+
IT management
products
22,000+ MSPs serving
450,000+ organizations
Every branch of the DoD and
nearly every civilian and
intelligence agency
150,000+ registered members of THWACK®, our global IT community
Founded in 1999
More than 3,200
employees globally
Austin, TX headquarters
Reston, VA, government office
30+ offices globally
Leader
in remote monitoring and
management
#3
in systems
management2
Growing security
portfolio
499 of the
Fortune 500®

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@solarwinds
What Is SolarWinds ITOM?
IT operations management. Simplified.
IT Ops
On-Premises Public Cloud
Service Management
IT
Security
Database Performance Management
Network Management
Infrastructure Management
IT Security
DevOps
Private Cloud
Wherever IT
sits
All things IT Whoever
manages IT
performance
Application Performance Management

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@solarwinds
Remote Work IT Challenges
• Obtaining visibility to reduce complexity and understand
technical issues
• Having the data to make informed decisions
• Deploying upgrades efficiently and supporting users effectively
• Tightening IT security policy and process

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Overcoming Remote Work IT Challenges
• Achieve full-stack visibility through rationalizing and consolidating
monitoring tools
• Leverage monitoring data to understand trends and make modernization
decisions
• Leverage automation when deploying upgrades
• Employ device management to enhance performance
• Use IT service management to track issues and remote-control tools to
provide improved remote employee support
• Automate provisioning to improve compliance

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SolarWinds Products
to Help Overcome Remote
Work IT Challenges

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@solarwinds
Network Performance Monitor (NPM)
• Speed troubleshooting, increase service levels, and reduce downtime with multi-vendor
network monitoring
• Measure the health of the logical network in addition to the physical network with Cisco® ACI
support
• Simplify the management of complex network devices by monitoring the right information for
each device’s unique role in the network with Network Insight™ features
• Critical path hop-by-hop analysis for on-premises, hybrid, and cloud services
• Cross-stack network data correlation for acceleration of problem identification
• Improve operational efficiency with out-of-the-box dashboards, alerts, and reports
• Links: Data - Demo - Resources
Quickly detect, diagnose, and resolve network performance problems and outages

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Network Configuration Manager (NCM)
• Automate device config backups, and easily rollback to the last-known good configurations
• Establish multi-device baselines to identify and resolve configuration drift
• Bulk deploy standardized device configs across your network
• Gain visibility to unauthorized or erroneous network changes
• Detect and report on network policy violations
• Network inventory and asset service management
• Automatically identify IOS® devices with potential vulnerabilities using the NIST CVE repository
service, and manage the investigation, remediation, or waiver of each vulnerability
• Audit device configs for NIST FISMA, DISA STIG, and DSS PCI compliance
• Get out-of-the-box support for major network device vendors, including Cisco®, Palo Alto
Networks®, Juniper®, HP®, Huawei®, F5®, Avaya®, Ruckus®, and more
• Links: Data - Demo - Resource
Improve network reliability and security by managing configurations, changes, and compliance

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User Device Tracker (UDT)
• Automatically discover, map, and monitor switches, ports, and network devices
• Quickly locate users and devices on your network
• Track used and free ports on switches and easily identify switches operating at near capacity
• Deliver whitelist and watchlist functionality with automatic alerts and click-of-a-button port
shutdown
• Provide extensive device connection and user logon data to investigate incidents
• Generate user and device reports using customizable out-of-the-box templates
Automated device tracking and switch port management

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Server & Application Monitor (SAM)
• Monitor your entire on-premises, cloud, or hybrid application environment and
infrastructure from one tool
• 1,200+ application, system, and infrastructure monitoring templates
• Comprehensive monitoring for Microsoft® applications, systems, hypervisor, IaaS, PaaS,
and SaaS products
• Visualize and map the dynamic communication-based relationships between
applications and servers, so you can discover the issues slowing down your applications
Monitor applications and their supporting infrastructure, whether running on-premises or in the cloud

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Additional Tools
Remote support and IT administration tools
Dameware® Mini Remote Control
• Multi-platform desktop sharing and
remote control
• Remote access to sleeping and
powered-off computers
• Multi-factor authentication
• Flexible user access control
• Customize and automatically deploy
remote control agents
• Remote session tools and utilities
• Low-cost single installation license
with optional server-based licensing
• Data - Resources
Dameware Remote Support
• Includes Dameware Mini Remote
Control
• Remote systems management tools
• Anywhere, anytime remote support
• Simplify Windows® administration
• Built-in remote admin tools
• Support from iOS and Android® devices
• Remotely manage AD environments
• Low-cost single installation license
with optional server-based licensing

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Additional Tools
Cloud-based remote support and IT administration tools
Dameware Remote Everywhere
• Provides cloud-based remote support
from anywhere
• Fast and easy remote control
• Safe remote support with advanced
encryption and multi-factor
authentication
• Essential endpoint support for
everything from desktops to mobile
devices
• Supports multiple languages
• Reporting engine
• Monitoring and alerts

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Web Help Desk® (WHD)
• Simplify and streamline IT help desk processes from service request creation to resolution
• Automate ticketing management with rule-based routing and escalation, real-time tracking,
and alerts
• Automated IT asset management for tracking and managing the lifecycle of hardware and
software assets
• Offers built-in knowledge base for self-resolution of issues, and automation of change
management
• Offers built-in integration with Dameware® Remote Support to help you launch remote
sessions, further integration with NPM, NCM, and SAM to view and use WHD from console
and allows for automatic ticket creation
• Affordable pricing for IT technician logins—no additional cost for end user logins or managed
IT assets
Affordable help desk ticketing and asset management software

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Service Desk
• Self-service capabilities help remote users access information to provide
immediate support, letting IT service desk pros triage more complex cases
• Incident management consolidates, manages, and prioritizes incoming
tickets
• Service catalog standardizes service request and fulfillment processes
• Fully integrated IT asset management compiles hardware, software, POs,
and more
• Service portal for users to have a single place to submit tickets and
requests
• Links: Data - Resource
SaaS-based IT service management solution to successfully manage your employee services

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Access Rights Manager (ARM)
• Easily analyze user access rights across your IT infrastructure
• Rapidly identify and reduce the risk of unauthorized system access and data breaches
• Quickly demonstrate compliance with reports created on-demand or scheduled for
automated delivery
• Identify and manage access attempts and overprivileged accounts
• Easily create user accounts and review user permissions, groups, and access across all
systems and data
• Support timely and complete deprovisioning of user access
• Reduce IT workload and save time by delegating permission management to data
owners
• Links: Data - Resource
Centrally provision, deprovision, manage, and audit user access rights to systems, data, and files

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DEMO

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Additional Resources
• eBook: SolarWinds Guide to Work From Home
• Webinar: Leveraging SolarWinds to Improve Remote Employee Support
• Whitepaper: Leveraging SolarWinds to Improve Remote Employee Support
• Product pages
• Network Performance Monitor
• Network Configuration Manager
• User Device Tracker
• Server & Application Monitor
• Dameware Remote Support
• Dameware Remote Everywhere
• Web Help Desk
• Service Desk
• Access Rights Manager
Let us know how we can help you

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@solarwinds
Q&A
Call government or education
sales:
877.946.3751
Contact federal sales:
federalsales@solarwinds.com
Contact state and local
government sales:
governmentsales@solarwinds.com
Contact education sales:
educationsales@solarwinds.com

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@solarwinds
2021 Virtual Government and Education User Group
Wednesday, April 7, 2021
11 a.m. ET – 5 p.m. ET
Register here.

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@solarwinds
Upcoming SolarWinds Webinars
Government and Education
Webinar: Optimize Performance
With Advanced Host Monitoring
April 27, 2021
2 p.m. – 3 p.m. ET
Register here.
Government and Education
Webinar: Recovering IP Addresses
on Your Network
May 18, 2021
2 p.m. – 3 p.m. ET
Register here.

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@solarwinds
Contact Us
• Call government sales: 877.946.3751
• Email SolarWinds federal government sales: federalsales@solarwinds.com
• Email SolarWinds state and local government sales:
governmentsales@solarwinds.com
• Email SolarWinds education sales: educationsales@solarwinds.com
• Visit our THWACK government group: http://thwack.com/government
• Watch a short demo video: http://demo.solarwinds.com/sedemo/
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit our government website: http://www.solarwinds.com/government
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-
government
Let us know how we can help you

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@solarwinds
THANK
YOU

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@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide,
LLC or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration
in other countries. All other SolarWinds trademarks, service
marks, and logos may be common law marks or are registered or
pending registration. All other trademarks mentioned herein are
used for identification purposes only and are trademarks of (and
may be registered trademarks) of their respective companies.

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