1. 1
Email Management Survey:
North America
A look at the growing challenge organizations face managing email in an increasingly
complex environment
Conducted by C White Consulting
February-March 2014
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

2. 2
About the Survey
» These results are part of the SolarWinds’ Email Management
Survey, which was fielded in February and March 2014 by C
White Consulting. The survey yielded responses from 162 IT
practitioners, managers and directors with email
management responsibilities in the U.S. and Canada from
public and private sector mid-size and enterprise
organizations.
2
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

3. 3
Email management concerns have shifted
3
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
0 20 40 60 80 100 120
Using commandline vs GUI
Instant messaging with email
Client Compatability
Multiple consoles for managing email applications
Disaster recovery
Server/Application Maintenance
User Mailbox Management
Mobile Device Management
What are your 3 biggest concerns with email management?
Last 3 to 5 years Today

4. 4
Email is becoming more complicated for
businesses to manage
4
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
» Smart devices have significantly impacted the rate emails are
sent, while BYOx and mobility are the top contributors to
increasing email management complexity
Other
2%
Somewhat Decreased
5%
Neither
increased or
decreased
6%
Somewhat
increased
38%
Greatly
increased
49%
HAVE SMART DEVICES CAUSED AN INCREASE IN
THE VOLUME OF EMAIL?
Compute Virtualization
7% Cloud computing
(SaaS/Public/Private)
12%
Compliance
(PCI/HIPAA,
etc.)
14%
BYOx
(BYOD/BYOA/BYOL)
33%
Mobility
(remote IT
mgmt,
telecommuters,
etc.)
34%
WHICH TECHNOLOGY ADVANCEMENT WILL
INCREASE EMAIL MANAGEMENT COMPLEXITY?

5. 5
The cost of managing email is high, especially
for large organizations
5
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
» 49% of companies with greater than 5,000
mailboxes have 6 or more employees (FTEs)
managing email, while 61% of companies
with greater than 50,000 mailboxes have 10
or more employees to manage email
54%
25%
10%
11%
FTES FOR MANAGING EMAIL-
ALL SIZES
2 or fewer employees 3 to 5 6 to 9 10 or greater
42% of survey respondents have
environments with greater than
5,000 mailboxes. With such a large
support staff managing larger email
environments, why has there not
been more innovation in
automation?
30%
21%
21%
28%
AVERAGE FTES FOR MANAGING
EMAIL (COMPANIES >5,OOO
MAILBOXES)
2 or fewer employees 3 to 5 6 to 9 10 or greater
69%
27%
3%1%
AVERAGE FTES FOR MANAGING
EMAIL (COMPANIES <5,000
MAILBOXES)
2 or fewer employees 3 to 5 6 to 9 10 or greater

6. 6
Monitoring vs. administration
6
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
» Companies with between 10,000 and 49,000 mailboxes
spend the most time monitoring email—61% compared to
the overall average of 53%
0% 10% 20% 30% 40% 50% 60% 70%
1-99
100-499
500-999
1,000-4,999
5,000-9,999
10,000-49,999
50,000 or more
% Time Spent Monitoring by Size of Environment (# of
mailboxes)
Time spent
monitoring
53%
Time spent
administering
47%
Overall Average

7. 7
Email application usage
7
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Only 1
74%
2
16%
3 or more
10%
How many email applications are
used in your organization?
0 20 40 60 80 100 120 140 160
Apple OS X Server
Gaggle
plain old sendmail
Zimbra
Opensource
Novell Groupwise
Google
Lotus Notes
Office 365
Exchange
What email applications are used in your organization?

8. 8
Email management tools lack innovation
» Only 15% of companies use one tool for managing email
while 53% use 3 or more
8
Perfmon
7% Windows task
manager
9%
Exchange best
practices
analyzer
10%
WMI
10%
Third party
monitoring
13%
Exchange
Management
Shell
15%
logs
16%
Exchange
Management
console
20%
WHAT TOOL IS USED TO MANAGE EMAIL?
None
4%
1
15%
2
28%
3 or more
53%
HOW MANY TOOLS ARE USED TO MANAGE
EMAIL?

9. 9
On-premise email still dominates, but SaaS
increasing
» 37% of respondents believe their company will have their email
application hosted in the cloud within the next 3 years, nearly
doubling the current number using a hosted service provider
9
Do you think your company
will transition to a SaaS-
based application for email?
28% - Never
37% - Yes, in the next 3 years
22% - Yes, in the next 5 yearsOnly On-
Premise
74%
Only SaaS
14%
Combination
(On-Premise
& SaaS)
12%