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How the Dutch Police became “Chatbot” interactive

Slides for "How the Dutch Police became “Chatbot” interactive" at OUGN17.

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How the Dutch Police became “Chatbot” interactive

  1. 1. How the Dutch Police became “Chatbot” interactive Soham Dasgupta Jan Willem van Doornspeek
  2. 2. 2Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Who are we? Soham Dasgupta 11 years in IT. UI and Mobile Apps designer and architect. Working with Oracle Techonlogies since 2006. Blogger and Technology enthusiastic. Senior Consultant | ADF/Java/JavaScript soham.dasgupta@capgemini.com Capgemini Netherlands Jan Willem Doornspeek 20 years IT experience of which 16 within Capgemini Executed several Oracle ApEx projects in London for the Financial Conduct Authority and Dutch Government departments Currently working on the development of the Dutch police website and police apps and chatbot technology Senior Consultant | Information Analyst janwillem.van.doornspeek@capgemini.com Capgemini Netherlands
  3. 3. 3Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016
  4. 4. 4Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Chatbots are a new and exciting channel for communication with customers. Oracle delivers a new platform for chatbots, enabling deployment in a roadmap type of way.
  5. 5. 5Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016
  6. 6. 6Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Chatbots are virtual users that simulate a conversation with another human.
  7. 7. 7Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 What is a Chatbot  A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface.  Examples : • Weather bot • Grocery bot • News bot • Personal finance bot • Scheduling bot
  8. 8. 8Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Why does anyone care about chatbots? https://chatbotsmagazine.com/
  9. 9. 9Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Types of chatbot  REACTIVE  SCHEDULED  PREDICTIVE
  10. 10. 10Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Chatbots scale
  11. 11. 11Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016
  12. 12. 12Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Chatbot Industry Momentum
  13. 13. 13Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Police figures +/- 1.000.000 visitors per month +/- 500.000 calls per month
  14. 14. 14Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Use of Social media in the Netherlands
  15. 15. 15Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Chatbot for the police Chatbots provide the citizens with an extra simplified channel to communicate with the police, and provide the police with faster insight in criminal activities
  16. 16. 16Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Politie.nl
  17. 17. 17Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Current online reporting proces
  18. 18. 18Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Benefits  Additional accessible channel next to Politie.nl  Provide the Police insight into what is happening to the people  Organizational benefits
  19. 19. 19Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Chatbot functionalities Menu driven Intelligence
  20. 20. 20Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Demo
  21. 21. 21Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016
  22. 22. 22Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Enable Conversations Thru Popular Messaging Apps Quick and easy way to expose bots over various messaging channels
  23. 23. 23Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 The Oracle Chatbot  Oracle delivered a chatbot solution as part of their PaaS offering  Now this application is deployed on Mobile Cloud Services (MCS) and the Applicaton Container Cloud Services (ACCS)  Q3 2017 this solution will be delivered as a separate Chatbot Cloud Service Face book Slack Chatbot message platform … Chatbot Engine Chatbot Components Cloud systems On-prem system Chat Channel Oracle Chatbot Application Back-end systems ACCS MCS
  24. 24. 24Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 The Oracle Chatbot - architecture Face book Slack Chatbot message platform … Chatbot Engine Chatbot Components Cloud systems On-prem system Chat Channel Oracle Chatbot Application Back-end systems Channels through which end-users can communicate The translation engine through which messages are passed on to the different chat channels The core part of the chatbot application responsible for the conversation with the end-user Communication to the back-end systems, enabling in-flight data enrichment of conversation The back-end systems, whether cloud or on-premise based ACCS MCS Applicaton Container Cloud Services (ACCS) Mobile Cloud Services (MCS)
  25. 25. 25Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Why Oracle for Bots?
  26. 26. 26Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Oracle IBCS
  27. 27. 27Copyright © 2017 Capgemini and Sogeti. All Rights Reserved OUGN | 10th March, 2016 Oracle IBCS : AI Flow
  28. 28. www.sogeti.com www.capgemini.com The information contained in this presentation is proprietary. It is for intermediary use only. Copyright © 2015 Capgemini and Sogeti. All rights reserved. Rightshore® is a trademark belonging to Capgemini. No part of this presentation may be modified, deleted or expanded by any process or means without prior written permission from Capgemini. About Capgemini and Sogeti Now with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com. Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

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