S&T offers hosting and housing Services in two Data Centers in Vienna, Austria. The customers of S&T get the possibility to run geo-redundant systems and to store their data secure and solely in Austria in a TÜV Tier-3+ Data Center. In addition S&T offers a wide range of DataCenter Services including Consulting, Implementation and Outsourcing.

1. S&T, 2018-09-03
S&T DataCenter Services

2. Inhalt

3. 1. Die Herausforderungen unserer Zeit
2. Der strategische Lösungsansatz
3. Das S&T DataCenter Portfolio
4. Hinweise zu einem möglichen Vertragswerk
5. Beispiele aus der Praxis
6. Diskussion, Fragen, Feedback
7. Kontakt
Inhalt
3

4. Die Herausforderungen unserer Zeit

5. Was braucht man im „DataCenter von Morgen“
5
 Infrastructure aligned to BU
 Manual Patches
 Low Utilization
 Element Management
 Heterogeneous OS
 Storage Silos
 Distributed DC Yesterday
 Infrastructure aligned to
business
 Charge Back
 Intelligent Automation
 Utility Model
 Pool of Resources
 Policy Based Management
 Self Purposing Tomorrow
 Infrastructure aligned to
application
 Active SAN/NAS
Virtualization
 Server Virtualization
 Common OS
 Automated Purposing
 Fabric Management
 Infrastructure Consolidation
 SAN Virtualization
 Centralized Resources
 Open Source
 Improve Utilization
 Centralize DC
Today

6. Was braucht man im „DataCenter von Morgen“
6
 Infrastructure aligned to BU
 Manual Patches
 Low Utilization
 Element Management
 Heterogeneous OS
 Storage Silos
 Distributed DC Yesterday
 Infrastructure aligned to
business
 Charge Back
 Intelligent Automation
 Utility Model
 Pool of Resources
 Policy Based Management
 Self Purposing Tomorrow
 Infrastructure aligned to
application
 Active SAN/NAS
Virtualization
 Server Virtualization
 Common OS
 Automated Purposing
 Fabric Management
 Infrastructure Consolidation
 SAN Virtualization
 Centralized Resources
 Open Source
 Improve Utilization
 Centralize DC
TodayVirtualization
Intelligent Automation

7. Der strategische Lösungsansatz

8. Eine Lösungsmöglichkeit ist die Auslagerung nicht
strategischer Prozesse
8
Commodity Core Processes
■ Payment Transactions
■ Cross Border Settlement
■ Production and Processing of Credit Business
■ ...
Core Business Processes
■ Customer Service
■ Sales
■ Product Development
■ Risk Management
■ ...
Infrastructure
■ Data Center
■ Telefone
■ Networks
■ Workplace Services
■ ...
Standard Business Processes
■ Human Resources
■ Cost Accounting
■ Facility Management
■ Procurement
■ ...
Specifity
Strategic
Relevance
Core
Processes
Standard
Processes
Standard Processes Specialized Processes

9. Wir müssen uns in Richtung Real-Time-IT bewegen
9
BusinessQualityofService
Time
Business-IT-Alignment, Business
Capability Management,
Business Driven Service Execution
Multitude of desperate Systems,
complex and manual operation
Performance metrics, planning &
governance, systematic
improvement in consistency of
Execution
Business processes integrated
dynamically with IT processes,
achieving maximum business
efficiency and effectiveness
Survive
Management Tools & Processes,
IT-wired standardization
Optimize
Virtualization, Consolidation,
Automation
Align
Business Policy and SLA driven
Service Delivery
Integrate
Enterprise wide IT Processes,
Service Oriented Architecture
ITFocusCharacterization
 Nach Anforderung für einen Server durch einen autorisierten Benutzer wird
dieser Server automatisch ...
 ... provisioniert
 ... in das Backup eingebunden
 ... in das Monitoring eingebunden
 ... in das richtige VPN eingebunden
 ... in das Reporting eingebunden
 Nur mit Rule Based Orchestration ist dies möglich

10. Das S&T DataCenter Portfolio

11. S&T unterstützt den Kunden anhand eines
Baukastensystems
11
Housing
Room, Power, Air Conditioning and
Access Control
S&T Housing Services
Infrastructure
Hardware Procurement
Hardware Maintenance
Shared Hardware und Software
S&T Procurement Service
S&T Maintenance Service
S&T DataCenter
Virtualisierung
Basic Operations & Incident Management
Patch Management
Monitoring
S&T Data Center Services
Platform
Basic Operations & Incident Management
Patch Management
Monitoring
S&T Data Center Services
Operating System
Near Applications
and Databases
Basic Operations & Incident Management
Patch Management
Monitoring
S&T Data Center Services
Application
Management
Operations & Incident Management
Patch Management
Key User Support
Client
S&T SAP Application Maintenance
Business Processes
Business Operations
End User Support in Business Issues
Support in Commercial Activities
Client

12. Room, Power, Air Conditioning and
Access Control
Hardware Procurement
Hardware Maintenance
Shared Hardware und Software
Basic Operations & Incident
Management
Patch Management
Monitoring
Basic Operations & Incident
Management
Patch Management
Monitoring
Operations & Incident
Management
Patch Management
Key User Support
Business Operations
End User Support in Business Issues
Support in Commercial Activities
Housing
Infrastructure
Platform
Operating System
Near Applications
and Databases
Application
Management
Business
Processes
Das Stack Modell erlaubt die Anpassung von Standards
an Kundenbedürfnisse *
* Vereinfachtes Stack Modell, noch anzupassen und anzureichern dem Linforge Kunden

13. Wir treten als DataCenter Optimierer auf!
13
 Wir untersuchen das
bestehende
Datacenter
Environment und
erheben die Business
Anforderungen
 Wir designen die für
den Kunden beste
Lösung ohne
Vorbehalte oder
Preferenzen
 Wir implementieren
die Lösung für den
Kunden, unabhängig
davon, ob wir die
Lösung
weiterbetrieben oder
dies der Kunde oder
ein Dritter tut
 Das gesamte S&T
Portfolio kommt
dabei zur Anwendung
 Wir betreiben für den
Kunden die Lösung,
unabhängig davon,
wie diese aussieht
 Dabei kommen
unterschiedliche
Betriebsmodelle zur
Anwendung:
 Stundenpool
 Helping Hands
 Outsourcing
Analyse und
Design
Implementierung
Laufende
Optimierungen
Betrieb
 Wir passen die
Architektur und das
Governance Modell
stetig an neue
Business
Anforderungen und
neue Technologien an

14. * Dies gilt im Prinzip für alle Portfolio Bereiche, vor allem für DataCenter Services und für Workplace Services
Das bestreben ist, die für den Kunden optimale Lösung
zu designen, zu implementieren und zu betrieben *
14
Off PremiseOn Premise
Single, dedicated
Organization
Customer
Type
Single or multiple
Organization
Multiple
“unrelated”
Organizations
Customer or
Service Provider
Operation
Responsibility
Customer or
Service Provider
Service Provider
Owned Asset
Payment
Method
Monthly Contract
or Pay as you Go
Pay as you Go
Mission Critical
Applications
Sample
Workload
High Availability
Applications
Dev. & Test,
Productivity Apps
Private
Cloud
Virtual
Private
Cloud
Public
Cloud
Traditional IT Outsourced IT

15. Beispiele aus der Praxis

16. Durch den Einsatz moderner Technologie sichern wir
das Business bei AMAG ab
16
Aktuelle Services und Projekte
 Managed Services Infrastruktur: DataCenter Outsourcing mit OnPremise
Installation
 Managed Services Applikationen: Betrieb O365, Betrieb MiddleWare
 Professional Services: Implementierung O365, Zwei-Faktor-Authentifizierung und
eMail Security
 Software Development: Implementierung De-Archivierung für O365

17. Bei Ankerbrot konnten wir uns als Trusted Advisor
etablieren
17
Aktuelle Services und Projekte
 Procurement: Server, Clients, Peripherie im POS Umfeld
 Managed Services: DataCenter Outsourcing, SAP Basis Services, Outlet Services,
Managed Printing
 Professional Services: Implementierung WAN
 IoT und Software Development: Produktion, Installation und Software Development
für Betriebsdatenerfassung