1. Chis Bradford – EMEA Channel Manager Southern Europe
Learning trends and best practice supporting
digital transformation

2. Presentation Aim
“This presentation will explore the challenges of the digital
transformation within organisations today, how to bridge the skills
shortage, millennials ' needs and developing new models of
management and leadership as HR also transforms into a new
learning organisation”

3. Agenda
• What is the Digital Transformation
• The Digitalisation effect on HR and its role in managing talent
• Organisation Learning and how this is effecting HR
• How the millennial stampede is changing the workforce
• Attracting & maintaining millennials
• How do we manage millennials, our future leaders?
• The role of learning in the Digital Transformation
• How is the change effecting skills in IT?
• How does Skillsoft support these needs?
• Demo

4. © 2016 Skillsoft
Introduction
• Chris Bradford – EMEA Channel Manager Southern Europe
• Over 20 years experience in the Learning Industry
• Previous roles include
• Business Skills Course Tutor
• HR Learning Assistant
• Retail Bank Manager
• Director of Training Solutions Company
• Blended Learning Solutions Consultant
• Passion for Learning & Development

5. The Skillsoft Story
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Content Delivery
7

8. Corporate Video
8Video link

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What is digital transformation?

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“Digital transformation is the
remaking of an organization's
business model and processes using
technology.”

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Typical objectives of digital transformation
projects
Successful Transformation = Best in Technology + Agility + High Performance Culture
Efficiency Innovation Collaboration Attract &
Retain Talent

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How can this change effect our people?
The Critic
Who opposes
The Victim
Who panics
The Bystander
Who ignores
The Navigator
Who is empowered

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Digitalisation effect on HR and its role in
managing managing talent.
• Talent acquisition: Digital talent is scarce. Recruitment processes should portray your
organisation as an innovative digital brand.
• Talent development: Exploit your existing talent pool, providing employees with tailored
learning to transition them to digital.
• Talent retention: Adopt innovative and collaborative techniques and encourage the use of
digital platforms, allowing remote working.

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The changing work force

15. © 2016 Skillsoft
By the year
2020, there
will be 85
million
fewer
skilled
workers than
businesses
need to
succeed.

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It will become
impossible to hire
yourself out of a
skills gap.
For some
industries, that
time has already
arrived.

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Fewer than 33% of the HR and L&D
organizations
know their audiences’…
Preferences Priorities ExperienceHabits
Skills
Work
Environment
Career
Goals
Knowledge
Source: Bersin by Deloitte, Key Findings: Becoming a High-Impact Learning Organisation, 8/2012

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The Millennial Stampede is Changing the
Workforce
• Since 2011, approximately 10,000 Baby Boomers have turned 65 every day.
• Millennials will make up nearly half of the working population by 2020.
• They have an appetite for continual development; No tolerance for poor UX.

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Attracting & maintaining millennials

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Generations in the Workplace
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By now, most of us have learned that there are at least four generations
in the workplace:
• Traditionalists/Silents (Born between 1925 and 1946)
• Baby Boomers (Born between 1946 and 1964)
• Generation Xers (Born between 1965 and 1980)
• Generation Ys or Millennials (Born after 1980)

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Studies of Millennials have found that:
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• 64% of them say it’s a priority for them to make the world a better place.
• 72% would like to be their own boss.
• If they have a boss, 79% of them would want that boss to serve more as a coach or mentor.
• 88% prefer a collaborative work-culture rather than a competitive one.
• 74% want flexible work schedules.

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We navigated our way through…..

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They navigated their way through…..

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Technology
• This generation has been plugged in since they were babies.
• They grew up with educational software and computer games.
• They think technology should be free.
• They want and expect services 24/7.
• They do not live in an 8–5 world.
• They function in an international

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Smart Phone Technology
• They all have smart phones and expect to be in contact 24/7.
• Not a phone – a lifestyle management tool
• Staying “connected” is essential.

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Millennials
Values
Needs
Strengths
Challenges
Engagement
Motivation

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The Millennial Profile: Strengths
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• Tech Savvy – Having grown up with computers, the internet and social media puts them at an
advantage.
• Multi-tasking – Used to having multiple responsibilities or goals to achieve at a time.
• Loyalty – Loyalty to the boss is the #1 reason they stay in a job, especially during the first few
years. Millennials want a boss who is willing to coach and teach them, motivate them to do
better and teach them new skills.
• Problem Solving – Millennials grew up learning how to figure things out on their own, they
can come up with creative ways to solve problems.

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The Millennial Profile: Challenges
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• Job Security – They are more likely to change jobs than generations before them …
2-3 years then move on.
• Work Ethic – Is not bad, just different. Millennials have NOT been raised to look
around and see what they should do next. They do best with a list of tasks to complete
and need to have control over their daily tasks by being able to choose what to do
next.
• Communication – They often resent being handed busywork with no explanation to
its purpose. Take the time to explain how their work will lead to specific results.

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How do we manage millennials, our
future leaders?

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What can managers do?
• Mentor your employees
• About how the company runs, what makes people of different generations work well together. Teach people
skills not just business process
• Great leaders can motivate all people by balancing processes and people’s needs for the good of the
company
• Encourage them to develop trust with others and empower people to do their jobs.
• Ask for input rather than telling them what to do. Open communication reduces resistance
• Want work-life balance.
• They value family and friends and want to work their eight hour day and go home. Older workers think long
hours show your loyalty and productivity. Younger workers often get things done faster. They value
efficiency and effectiveness by doing things faster

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Organisational Learning

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Transactional
HR
Transformation
HR

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Organisational Learning
Training
Knowledge
Management
Technology
Learning
Culture
• Courses
• On the job
learning
• Shadowing
• Digital learning
• Acquisition
• Development
• Retention
• Distribution
• Tool to facilitate
learning
• Help develop,
retain, report
and distribute
knowledge

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IT Industry Trends

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The main trends we see
• Difficulty keeping current with rapidly evolving IT landscape
• Security is #1 priority for most companies (not just IT staff - all employees too)
• Increasing interest in secure programming
• Cloud, big data, and analytics are pervasive
• Amazon Web Services and Microsoft Azure popular
• Project Management is more popular than all IT topics
• Agile and Scrum in addition to standard PMP
• Companies are looking to hire IT staff again
• Outsourcing has levelled-off and in some cases reversing direction
• Certifications are increasing in importance again
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36. © 2016 Skillsoft
Most popular topics – 1 million+ learners
• ITIL, Agile, Project Management
• Security
• Developer & Software Testing
• Cloud, Big Data
• Business Analysis
• Microsoft, Cisco, VMWare
• PMP & PRINCE2
• CompTIA Security+, A+, Network+
• ITIL® Foundations
• Cisco CCNA
• MCSA Windows Server 2012 R2
• CISSP
Overall Most popular topics Most popular certifications
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Most popular topics – 1 million+ learners
• Java
• HTML & CSS
• Javascript Frameworks
• Software Testing & Tools
• Python
• Java Spring
• CompTIA Security+
• CISSP
• Certified Ethical Hacker (CEH)
• SSCP Systems Security Certified Practitioner
• Defensive Programming
Developer topics Security
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IT Talent Crisis

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Components of the Crisis
High Turnover
Talent Shortage
Expectation
Disconnect
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CyberSecurity Talent Shortage is severe
• 86% of organizations polled by ISACA believe there’s a shortage of skilled cybersecurity
professionals.
• Only 38% of ISACA members believe their organization is prepared for a sophisticated
cyberattack
• Cybersecurity job postings up 91% and information security job posting up 48% year over
year(Source: Dice)
• In 2015, 89% of cybersecurity job postings went unfilled… (Source: Careerbuilder)
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Expectations versus Reality
The new generation of IT professionals have different expectations of employment than previous
generations
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The role of learning in IT

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The role of learning in IT
• Retain: Retaining key employees who maintain tribal knowledge, provide business value or possess
intellectual capital valuable to the business should always be a top priority (source: CIO Insight)
• Reward: Implement an aggressive training program to enhance their skills and develop new skills in
other key areas (source: CIO Insight)
• Current: Once you attract these people you must give them a compelling learning environment to
stay current, as technology advances at an accelerating rate. (source: Bersin by Deloitte)
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What do today’s IT learners want? - Content
Video-based
Short / targeted / aligned Business & Professional Ski
Engaging, SME led
Hands-on practice
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What do today’s IT learners want? - Delivery
Easy to get to
Anytime, Anywhere
Any device
Easy to consume
Easy to find
desired content
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IT Continuous Learning
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Skillsoft Learning App
• Personalize app based on areas of interest and learning
style
• Use full-text search across all content to drill down into
specific focus areas
• Learn on personal devices from smart-phone to tablet
anytime, anywhere
• Supports both Android and iOS devices
• Supports multiple modalities
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48. © 2016 Skillsoft
Topic Coverage: Support for a wide array of
needs
• IT Professional
• Digital Skills
• The latest and emerging
technologies
• Current widely used
technologies
• Legacy platforms and
applications
• Beginner to advanced
• Certifications
• Business skills for IT
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49. © 2016 Skillsoft
IT Professional Topic Coverage
Cloud
Computing
Data and
Databases
Enterprise
Applications
Networks and
Telecom
Operating
Systems and
Servers
Security
Business
Skills for IT
Professionals
Project
Management
Software
Design and
Development
Web and
Graphic
Design
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50. © 2016 Skillsoft
Digital Skills Topic Coverage
Business
Applications
Graphics
and Design
Internet
Mobile
Devices and
Computer
Skills
Operating
Systems
IBM Notes
Microsoft
Office 2007,
2010, 2013
Microsoft
Office 2013
Microsoft
Office 365
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Certification coverage by functional area
SECURITY, TESTING,
STORAGE
Security
• ISC2 (CISSP, SSCP)
• EC Council (Ethical Hacker)
• CompTIA (Security+)
• ISACA (CISM, CISA)
Software Testing
• BCS Professional (Certified Tester
Foundation Level)
Storage
• EMC
PROJECT MANAGEMENT, IT
SERVICES, BA
Project Management
• Project Management Institute
• PMP, CAPM, PMI-ACP
• PRINCE2®
• Foundations, Practitioner
IT Services Management
• ITIL
• Foundations, Operational Support &
Analysis
Business Analysis
• International Institute of Business
Analysis
• CBAP
NETWORK, DEV, OS,
SERVERS
Networking and Network Integration
• Cisco (CCNA, CCDA, CCNP)
• CompTIA (Network+)
Software and Web Development
• Oracle (Java)
• Microsoft (MCSD)
Operating Systems and Servers
• Microsoft (MCSE)
• CompTIA (A+, Server+, Linux+)
• VMWare

52. © 2016 Skillsoft
2016 Plans
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• 135 courses
• 142 videos
• 431 localized courses
• 242 courses
• 1200 videos
• 31 Leadership Adv.
Tracks
• 750 Books / 300 Audio
• 200 Leadership videos
• 5 live events
• 77 courses
• 700 videos
• 75 new books
• 350+ courses
• 7300 videos
• 750 books
• Trending technologies
• Certification programs

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Skillsoft strengthens the workforce
Source: Impact Analysis Benchmarks, Skillsoft 2016

54. © 2016 Skillsoft
Demo Videos
Courses
Books
Practice
Tests &
Preps
Mentors
Mobile
Virtual
Classes
Continuous
Learning
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55. Think. Research. Contact me.
Chris Bradford
Christopher_Bradford@Skillsoft.com
+44 (0) 7773 056788
linkedin.com/company/skillsoft
twitter.com/skillsoft
facebook.com/skillsoft
skillsoft.com
+44 (0) 7773 056788