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Escalation
Matrix
Template
Your Company Name
Template 1
ID Month
Customer
Name
PO
Number
Description Amount
Escalation
Date
Escalation
Reason
Status
01 - Text Here - Text Here - - Text Here -
02 - Text Here - Text Here - - Text Here -
03 - Text Here - Text Here - - Text Here -
04 - Text Here - Text Here - - Text Here -
05 - Text Here - Text Here - - Text Here -
06 - Text Here - Text Here - - Text Here -
07 - Text Here - Text Here - - Text Here -
08 - Text Here - Text Here - - Text Here -
09 - Text Here - Text Here - - Text Here -
10 - Text Here - Text Here - - Text Here -
2
Template 2
IncidentType or Category Criticality & Description Example Incident or Event Component Action
Text Here Text Here Text Here Text Here
- - - -
Text Here Text Here Text Here Text Here
- - - -
Text Here Text Here Text Here Text Here
- - - -
Text Here Text Here Text Here Text Here
- - - -
Text Here Text Here Text Here Text Here
- - - -
3
Project
Escalation
Matrix
Current
Status
Priority
Issue
Description
Assigned to
Owner
Expected
Resolution Date
Escalation
Required
(Yes/No)
Open Critical
Issues raised by stakeholders about the financial
viability of the project are preventing the project from
moving forward as planned
John 21st Oct Yes
Work in
Progress
High The project is shown on a specific skill set Kelly 3rd Nov No
Closed Medium
Negotiation with functional , managers in an
organization competing for scarce human resources
are forecasted to delay project completion
James 15th Dec Yes
Open Low The new software doesn’t print out forms Rudy 7th Jan No
Text Here Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here Text Here
4
Critical
High
Medium
Low
Project
Escalation
Matrix
Current
Status
Priority
Issue
Description
Assigned To
Owner
Expected
Resolution Date
Escalation
Required
(Yes/No)
Open
Issues raised by stakeholders about the financial
viability of the project are preventing the project from
moving forward as planned
John 21st Oct Yes
Work in
Progress
The project is shown on a specific skill set Kelly 3rd Nov No
Closed
Negotiation with functional , managers in an
organization competing for scarce human resources
are forecasted to delay project completion
James 15th Dec Yes
Open The new software doesn’t print out forms Rudy 7th Jan No
Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here
Text Here Text Here Text Here Text Here Text Here
5
Priority Example Escalation Steps
Assigned to
Owner
Expected
Resolution
Date
Critical
An issue which can jeopardize the
success of the project
The issue will be escalated to
executive Management immediately
(VPs/CEO)
High
An issue which may impact project
schedule or cost
The issue will be escalated to the
CEI PMO and the Account Manager
Medium
An issue which has the possibility of
impacting the project schedule or
cost
The CEI project manager shall
discuss the issue with the team and
the client project manager and
escalate the issue to the PMO as
deemed necessary
Low
An issue that does not impact project
schedule or cost
The project manager shall resolve
the issues or work with the client
project manager as needed to
resolve the issue
Issue
Reporting
Escalation
Matrix
6
7
Additional
Slides
Our
Mission
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
OurVision
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Our Goal
8
OurTeam
9
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
Name Here
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
Name Here
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
Name Here
About us
This slide is 100% editable. Adapt it to
your needs and capture your audience's
attention.
Target Audiences
This slide is 100% editable. Adapt it to
your needs and capture your audience's
attention.
Client Value
10
Clustered Column
0
10
20
30
40
50
60
70
80
90
100
Q 1 Q 2 Q 3 Q 4
SalesInpercentage(%)
FinancialYear 2018
Product 01
Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
11
Donut Pie Chart
40%
20%
30%
10%
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
12
13
ThankYou
Email Address:
emailaddress123@gmail.com
Contact Numbers:
0123456789
Address:
# street number, city, state

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Escalation Matrix Template PowerPoint Presentation Slides

  • 2. Template 1 ID Month Customer Name PO Number Description Amount Escalation Date Escalation Reason Status 01 - Text Here - Text Here - - Text Here - 02 - Text Here - Text Here - - Text Here - 03 - Text Here - Text Here - - Text Here - 04 - Text Here - Text Here - - Text Here - 05 - Text Here - Text Here - - Text Here - 06 - Text Here - Text Here - - Text Here - 07 - Text Here - Text Here - - Text Here - 08 - Text Here - Text Here - - Text Here - 09 - Text Here - Text Here - - Text Here - 10 - Text Here - Text Here - - Text Here - 2
  • 3. Template 2 IncidentType or Category Criticality & Description Example Incident or Event Component Action Text Here Text Here Text Here Text Here - - - - Text Here Text Here Text Here Text Here - - - - Text Here Text Here Text Here Text Here - - - - Text Here Text Here Text Here Text Here - - - - Text Here Text Here Text Here Text Here - - - - 3
  • 4. Project Escalation Matrix Current Status Priority Issue Description Assigned to Owner Expected Resolution Date Escalation Required (Yes/No) Open Critical Issues raised by stakeholders about the financial viability of the project are preventing the project from moving forward as planned John 21st Oct Yes Work in Progress High The project is shown on a specific skill set Kelly 3rd Nov No Closed Medium Negotiation with functional , managers in an organization competing for scarce human resources are forecasted to delay project completion James 15th Dec Yes Open Low The new software doesn’t print out forms Rudy 7th Jan No Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here 4
  • 5. Critical High Medium Low Project Escalation Matrix Current Status Priority Issue Description Assigned To Owner Expected Resolution Date Escalation Required (Yes/No) Open Issues raised by stakeholders about the financial viability of the project are preventing the project from moving forward as planned John 21st Oct Yes Work in Progress The project is shown on a specific skill set Kelly 3rd Nov No Closed Negotiation with functional , managers in an organization competing for scarce human resources are forecasted to delay project completion James 15th Dec Yes Open The new software doesn’t print out forms Rudy 7th Jan No Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here 5
  • 6. Priority Example Escalation Steps Assigned to Owner Expected Resolution Date Critical An issue which can jeopardize the success of the project The issue will be escalated to executive Management immediately (VPs/CEO) High An issue which may impact project schedule or cost The issue will be escalated to the CEI PMO and the Account Manager Medium An issue which has the possibility of impacting the project schedule or cost The CEI project manager shall discuss the issue with the team and the client project manager and escalate the issue to the PMO as deemed necessary Low An issue that does not impact project schedule or cost The project manager shall resolve the issues or work with the client project manager as needed to resolve the issue Issue Reporting Escalation Matrix 6
  • 8. Our Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. OurVision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Goal 8
  • 9. OurTeam 9 Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here
  • 10. About us This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Client Value 10
  • 11. Clustered Column 0 10 20 30 40 50 60 70 80 90 100 Q 1 Q 2 Q 3 Q 4 SalesInpercentage(%) FinancialYear 2018 Product 01 Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 11
  • 12. Donut Pie Chart 40% 20% 30% 10% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 12