The PowerPoint template is useful tool for firms which are performing poorly for extended period of time and delivering recovering strategies by identifying critical issues existing in firm. The template is useful tool in presenting various turnaround strategies such as change in management, stakeholder support rebuilding, operational efficiency, financial turnaround strategies and handling customers. Initially, it covers details about the firm present scenario with current concerns faced by firm leading to corporate failures such as reported financial loss, increase in customer attrition rate, addressing financial ratios of firm at present, determine digital delivery gap, determine current state of firm operations such as siloed data sources and complex IT systems, etc, analyzing ownership patterns of shareholders, determine capital structure funding sources and debt equity ratio and addressing financial statements. The firm will implement turnaround plan by determining turnaround restructuring path, different stages of turnaround, addressing workstreams in turnaround plan for key functional areas of firm. The firm will change its senior management for thought leadership, restore stakeholder support through effective communication, employee management through retention initiatives and downsizing, workforce upskilling, the firm will improve critical processes through quality improvement and overall cost reduction and will perform financial restructuring through asset reduction and short-term financing. It will handle customer through customer retention and marketing initiatives. The template covers details about budget for implementing digital advancement solution and determine the impact of turnaround plan on firms growth. https://bit.ly/2KssKCI
2. Agenda of Effective Turnaround Strategy for Business Restructuring
2
The purpose is to deliver recovering strategies to firm such as that is performing
poorly for extended time by identifying critical issues existing in firm
Determine various turnaround strategies such as change in management,
financial restructuring, etc.
Add text here
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3. 3
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
2
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
3
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
5
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
6
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
7
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
9
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
11
4
8
10
4. 4
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
2
3
4
5
6
8
9
11
7
10
5. Current Concerns Faced by Firm Leading to Corporate Failure
This slide portrays information regarding the concerns that are currently existing in the organizations. It is essential for top level management to keep check on existing concerns as they have
severe impact on firm’s growth in terms of huge financial losses and bad public image leading to high customer attrition rate.
Key
Takeaways
350
375
485
525
0
100
200
300
400
500
600
Q1 Q4 Q3 Q4
25%
37%
49%
61%
Q1 Q2 Q3 Q4
Customer attrition rate(%)
Reported Customer AttritionReported Financial Losses
› There is increase financial losses from Q1 to Q4
› Add text here
› Add text here
› There is a rise in customer attrition from Q1 to Q4
due to several issues such as increase in service
failures
› Add text here
› Add text here
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6. KeyTakeaways
Assessing Financial Ratios of Firm at Present
This slide portrays information regarding the assessment of financial ratios of firm. The financial ratios such as profitability ratio, asset management ratio and debt management ratio
determines the firm’s financial performance.
› Profitability ratios indicates firm’s ability in generating
profit in context to revenue generated
› It is to be noted that firm’s profitability is reducing
every year
› Asset management ratios indicates firm’s ability in
managing its assets such as stock inventory turnover,
debtors and creditors days outstanding
› It is to be noted that stock inventory turnover is
decreasing
› Debt management ratios indicates firm’s ability to
repay long term debt
› It is to be noted that debt ratio is above 60% which is
considered as poor ratio which portrays that firm is not
generating enough cash to repay debt
34
55
28
50
125
43
63
38
47
564.7
4.3
13.1
5.3
2.8
0
2
4
6
8
10
12
14
0
20
40
60
80
100
120
140
2016 2017 2018 2019 2020
Times
Days
Asset Management Ratio
Debtors days
Creditors days
Stock turnover
82.4%
97.2%
105.4%
83.7%
76.3%
11.4
1.3
0.9
3.8
3.5
0
2
4
6
8
10
12
0%
20%
40%
60%
80%
100%
120%
2016 2017 2018 2019 2020
Times
Percentage%
Debt Management Ratio
Debt ratio
TIE
14.1 0.5 -2.2
12.3 7.2
18.7
0.3
-3.5
11.3
3.1
106
12
64.4 69.3
13
-20%
0%
20%
40%
60%
80%
100%
120%
2016 2017 2018 2019 2020
Profitability Ratio
Profit after tax
ROTA
ROE
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*TIE – Times –
Interest – Earned
7. Firm Digital Delivery Gap at Present
The slide displays the current delivery gap the firm has been facing in context to digital related activities and how it lags in the mentioned focus areas as compared to the industry benchmark in
context to digital advancement.
Focus Areas Industry Standard Current Firm Capability Firm Lag
Real Time Synchronization 95% 24% 71%
Location Driven Services 83% 18% 65%
Customer Analytics 94% 25% 69%
Multi Channel Integration 90% 40% 50%
Cognitive Intelligence 74% 18% 56%
Digital Advisory Services 83% 30% 53%
Personal Recommendation Assistance 86% 22% 64%
Add Text Here Add text here Add text here Add text here
Add Text Here Add text here Add text here Add text here
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8. What is Current State of Firm Operations ?
This slide explains the present operational issues that firm is facing which leads to high costs, poor agility and decreased customer satisfaction adversely affecting firm’s performance.
Paper based processes –
Manual work and disconnected
ImpactCurrent State
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Siloed data sources –
Information, tools are not shared among
different departments
Complex IT systems –
High level of uncertainty
High costs
› Labor costs is 15% more than industry
standard
› Rework and error costs is 30% more
› Infrastructure maintenance costs is 25% higher
Poor agility
› Unable in launching new product rapidly –
Projects get delayed by 2-3 months
Poor customer satisfaction
› Delay in response time by 2 hrs.
› Lack in seamless experience which reduced
customer satisfaction score by 45%
9. Analyzing Ownership Pattern of Shareholders
The slide provides information about shareholding pattern with the number of shares and percentage of ownership.
Shareholder Name
Shareholder 1
Shareholder 2
Shareholder 6
Shareholder 5
Shareholder 4
Shareholder 3
No. of Shares
450
326
6
5
12
121
44%
31%
2%
3%
5%
15%
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10. Share of Funding Sources
Determining Capital Structure Funding Sources
This slide provides information regarding the capital structure of firm by analyzing different funding sources of firm. The funding source can be debt, equity capital, preferred stock, other
sources, etc.
60%
18%
14%
8%
r
Highlight – In initial years, firm is financed by considerable amount of debt. The firm has aggressive capital structure as it is heavily funded by debt
Source of Funding Amount
Debt $150,000
Equity Capital $45,000
Preferred Stock $35,000
Other Sources $20,000
Total $250,000
Preferred
Stock
Equity
Capital
Other
Sources
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Debt
11. Analyzing Debt Equity Ratio of Firm
This slide portrays information regarding the assessment of debt equity ratio as it determines firm’s capability to return debt.
Short term Debt
Notes Payable $26,000
Current Portion of Long-term Debt $30,000
Long Term Debt
Bond Payable $75,000
Other Fixed payments $13,000
Total Debt $150,000
Shareholder’s equity $45,000
D/E Ratio 3.33x
Notes
› Higher debt ratio indicates that firm is
getting more finance through borrowing
money for its operations
› If debt levels become too high, potential
risk on the firm increases
› Even if firm is not profited enough, it
must make loan payments
› In high leveraged company, sustained
earnings declines leading financial
distress or bankruptcy
Particulars 2020 (in $MM)
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12. 12
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
4
5
6
8
9
11
7
10
2
13. Balance Sheet Statement FY 2020 - 2021
The purpose of this slide is to provide glimpse about the balance sheet of the firm with information about assets, liabilities and shareholder’s equity for current year.
Assets
Current Assets
Cash & Cash Equivalents 7,907,000 7,275,000
Short Term Investments - -
Net Receivables 4,144,000 3,905,000
Inventory 33,160,000 34,511,000
Other Current Assets 3,120,000 3,258,000
Total Current Assets 48,331,000 48,949,000
Long Term Investments - -
Property Plant & Equipment 102,307,000 95,653,000
Goodwill 16,126,000 15,260,000
Intangible Assets - -
Accumulated Authorization - -
Other Assets 3,942,000 3,567,000
Deferred Long Term Asset Charge - -
Total Assets 170,706,000 163,429,000
Current Liabilities
Accounts Payable 50,550,000 47,639,000
Short/Current Long Term Debt 4,919,000 7,669,000
Other Current Liabilities 92,000 83,000
Total Current Liabilities 55,561,000 55,390,000
Long Term Debt 36,401,000 34,549,000
Other Liabilities - -
Deferred Long Term Liability Charges 5,508,000 6,014,000
Minority Interest 2,180,000 1,794,000
Negative Goodwill - -
Total Liabilities 99,650,000 97,747,000
Liabilities
Misc Stocks Options Warrants 307,000 397,000
Redeemable Preferred Stock - -
Preferred Stock - -
Common Stock 378,000 393,000
Retained Earnings 66,638,000 63,660,000
Treasury Stock - -
Capital Surplus 3,803,000 3,920,000
Other Stockholder Equity (70,000) (2,688,000)
Total Stockholder Equity 70,749,000 65,285,000
Net Tangible Assets 54,623,000 50,025,000
Stockholder’s
Equity
Jan 31,2020Jan 31,2021
Period Ending In Dollars
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14. Income Statement FY 2020 - 2021
The purpose of this slide is to provide glimpse about the firm’s ability to generate sales, managing expenses, and ultimately creating profits.
Total Revenue 408,214,000 404,374,000
Cost of Revenue 304,657,000 304,056,000
Gross Profit 103,557,000 100,318,000
Research Development - -
Selling General and Administrative 79,607,000 77,520,000
Non Recurring - -
Others - -
Total Operating Expenses - -
Operating Income or Loss 23,950,000 22,798,000
Total Other Income/Expenses Net 181,000 284,000
Earning Before Interest and Taxes 24,131,000 23,082,000
Internet Expense 2,065,000 2,184,000
Income Before Tax 22,066,000 20,898,000
Income Tax Expense 7,139,000 7,145,000
Minority Interest (513,000) (499,000)
Net Income from Continuing Ops 14,927,000 13,753,000
Discontinued Operations (79000) 146,000
Extraordinary Items - -
Effect of Accounting Changes - -
Other Items - -
Net Income 14,335,000 13,400,000
Preferred Stock and Other Adjustments - -
Net Income Applicable to Common Shares 14,335,000 13,400,000
Income from
Counting Operations
Operating Expenses
Non-recurring Events
Jan 31,2020Jan 31,2021Period Ending In Dollars
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15. Cash Flow Statement FY 2020 - 2021
The purpose of this slide is to provide glimpse about the firm’s ability to create value for shareholders by generating positive cash flows for current year.
Net Income 12,098,000 12,500,000
Depreciation 6,987,000 9,097,000
Adjustments to Net Income (567,000) 678,000
Changes in Accounts Receivables (345,000) (101,000)
Changes in Liabilities 2,398,000 1,667,000
Changes in Inventories 2,256,000 (230,000)
Changes in Other Operating Activities 321,000 789,000
Total Cash Flow from Operating Activities 45,876,000 34,876,000
Capital Expenditures (12,950,000) (11,789,000)
Investments - -
Other Cash flows from Investing Activities 876,000 890,000
Total Cash flows from Investing Activities (12,987,000) (10,876,000)
Dividends Paid (4,560,000) (3,459,870)
Sale Purchase of Stock (7.543,000) (3,567,000)
Net Borrowings (1,876,000) (2,987,000)
Other Cash Flows from Financing Activities (345,000) 345,000
Total Cash Flows from Financing Activities (16,798,000) (9,098,000)
Effect of Exchange Rate Changes 123,000 (781,000)
Change in Cash and Cash Equivalents 456,000 2,280,000
Investing Activities, Cash
Flows Provided By or Used In
Investing Activities, Cash
Flows Provided By or Used In
Jan 31,2020Jan 31,2021Period Ending In Dollars
Operating Activities, Cash
Flows Provided By or Used In
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16. 16
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
4
5
6
8
9
11
7
10
3
2
17. Key Takeaways
Determining Turnaround Restructuring Path
This slide provides information regarding the turnaround restructuring path that allows firm to determine the when it should adopt turnaround strategies by analyzing its financial position over
period of time.
Sustainable
Recovery
Mere
Survival
Short-Term
Survival
Failed
Turnaround
Turnaround
Strategies Adopted
Insolvency
Time
FinancialPosition
CrisisNon-Crisis
Firm can experience crisis transition for period of weeks, months or years depending upon certain
parameters such as –
Industry
Extent of indebtedness
Capital availability
Analyzing firm’s poor performance causes
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18. Different Stages of Turnaround
This slide portrays information regarding the different stages of turnaround that firm can use in order to recover from distress such as financial distress, poor sales, etc.
18
Management Change
› Transitional changes suggested by board of
directors or senior management
› Add text here
Evaluation
› Diagnosis of nature and extent of problems
› Action plan is developed
› Add text here
Emergency
› Necessary steps taken by firm at brink in order to
survive
› Add text here
Stabilization
› Resolving immediate issues
› Improve strategic and operating performance
› Liquidation, sales or merger options are determined
› Add text here
Return – to – normal growth
› Firm operations normalized
› Add text here
2
3
4
5
Stages
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1
19. Phasing of Workstreams in Turnaround Plan Timeline
This slide provides information regarding the role of workstreams on turnaround plan on various phases.
Analysis Phase Emergency Phase Strategic Change Phase Growth or Renewal Phase
Stakeholder Management
Implementation of Business Plan
Financial RestructuringBusiness Plan Development
Business Plan Development
Prepare Turnaround Team
Crisis Management
Diagnostic Review
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19
20. Turnaround Plan for Key Functional Areas of Firm
This slide cover details about the turnaround plan which is considered as a rescue plan by firm in order to improves its financial performance by taking key decisions in specific areas.
Leadership
Organizational
Change
Critical Process
Improvements
Financial
Restructuring
› Change in senior management
› Add text here
› Communication to stakeholder
› Employee Management (Retention, Downsizing)
› Add text here
› Quality improvement
› Cost reduction
› Enhanced sales and marketing
› Asset reduction
› Short term financing
› Add text here
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21. Implementing Turnaround Plan Timeline
This slide portrays information implementation of turnaround plan, its strategies, governance, etc.
Turnaround Plan
Plan Approval By Board
Financial Milestones
Add Text Here
Add Text Here
Governance Review
Governance & Capability Review
Action Plan Recommendations
Add Text Here
Add Text Here
Add Text Here
4 Hour Action Plan
Add Text Here
Add Text Here
Progress Review
Strategy
Add Text Here
Add Text Here
Progress Review
Add Text Here
Add Text Here
Add Text Here
Add Text Here
Add Text Here
Key Milestone Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2020 2021
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22. 22
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
5
6
8
9
11
7
10
4
2
23. Firm Strategy Redefining - Vision, Mission, Values
The slide provides glimpse about turnaround strategy that firm will adapt by redefining its mission, vision and values.
Shared
Vision
Commitment Customer
Satisfaction
Add text
here
Values
Mission Statement
Ensure growth of customers by delivering
good work to aid like- mind business to
achieve their goals
Vision Statement
To create a value driven society by
becoming a global resource for evolution
of human consciousness
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Company
Background
Founded in 2014
Founder – Dexter Hastings
Number of Employees – 250
Location – Seattle, US
Brief Description about company’s history
24. 24
Change in Leadership and Management Team as Turnaround Strategy
This slide portrays information regarding the turnaround strategy that firm will adapt by changing leadership and management team.
Newly appointed CEO and his newly formed management team with executives
Key Takeaways
Incompetent leadership is considered as
reason of organizational decline
Change in leadership is essential in –
› Restoring legitimacy
› Restore confidence of shareholders
› Formulate strategic planning for
turnaround plan implementation
Parul Ross
CEO
Rebbeca
Vice President
Marketing
Scott Malkinson
Vice President
Manufacturing
Arnold Howell
Vice President
Engineering
System Engineering
Electronics Engineering
Software Engineering
Mechanical Engineering
Technical Engineering
Customer Service
Domestic Sales
Departments
Puchasing
Receiving & Inspection
Fabrication
Assembly
Testing
Production Engineering
Mark Davis
Vice President Finance
Roy Maccartney
Vice President HR
Neil Young
Vice President
Procurement
Newly appointed higher authority ( such
as CEO, will build team o f competent
managers and executives in order to
address complexities
Note – When firm decline is external, it is
noted that change in leadership will not
be effective turnaround strategy
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Accounts Treasury
Operations &
Recruitment
Staff
Development
25. Workforce Upskilling Plan
After analyzing the existing pool of talent, the firm has realized that there is a need to upskill its workforce with specialized skillsets to increase its employee productivity.
25
Beneficiaries Count
Nature of learning e.g. In-house,
external training External Training Cost
Senior officials and managers
Male – 12
Female – 8
External training by industry experts $750/hr per employee
Professionals
Male – 45
Female – 55
In house training -
Technicians and associate
professionals
Male – 45
Female – 37
Technical training by external
professional experts
$450/ hr per employee
Clerks
Male – 15
Female –12
In – house training -
Service workers, shop and market
sales workers
Male – 8
Female –6
External training for cross selling and
upselling
$250 per employee
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26. Management External Training Schedule with Cost
This slide portrays information regarding the training of management which will be conducted by external industry experts.
Packages Level 1 Level 2
Advanced Software Training
Self assessment tools
3 hours class
3 online modules
$150 per employee
7 hour blended real time online class
3 – in person seminars
$250 per employee
Advanced Skills Training
Self assessment tools
4 hours class
7 online modules
One on One evaluation
$150 per employee
4 hour blended real time online class
3 coaching sessions
$250 per employee
Governance & Compliance Training
Self assessment tools
4 hours class
3 online modules
Role playing
$150 per employee
3 hour blended real time online class
3 coaching sessions
3-hour role playing
$250 per employee
Risk Management
Self assessment tools
4 30 min. podcasts
3 online modules
Role playing
$150 per employee
5 hour blended real time online class
3 in person seminars
3-hour role playing
$250 per employee
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27. Department wise Employee Training Duration and Cost
This slide provides details about necessary training of the specific employees in various departments for their development with duration and training cost.
Department Total Employees
Employees that
Require Training
Training Skill Set Duration Cost per Employee ($)
Marketing 40 30 Digital marketing 6 months 150
Operations 20 15 Lean management 3 months 200
Finance 20 10
Overall financial
management
3 months 225
Strategy 30 15 Add text here 3 months 150
Human Resource 10 7 Strategic HR planning 3 months 100
Add text here Add text here Add text here Add text here Add text here Add text here
Add text here Add text here Add text here Add text here Add text here Add text here
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28. Team wise Training Duration and Cost
The plan is prepared for necessary training of the specific employees in various teams with duration and training cost.
Team Focus Activities Duration In house External Cost per Employee
Compliance
Team
Reskilling
To meet demands of
everchanging risk,
business and regulatory
environment
› Redirecting resources from data
management to increase compliance
remediation and reporting
› Maintaining balance between streamlining
process and flexibility to address evolving
challenges and requirements
2-4 months Add text here Yes $75
Team A Add text here Add text here Add text here Add text here Add text here Add text here
Team B Add text here Add text here Add text here Add text here Add text here Add text here
Team C Add text here Add text here Add text here Add text here Add text here Add text here
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29. 29
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
6
8
9
11
7
10
4
2
5
30. Senior
Management
Department A Team A Stakeholder A Stakeholder B
Quality
Management
Fulfillment of technical tools ✔ ✔ ✔
Monitoring of activities ✔ ✔ ✔ ✔
Quality control ✔ ✔ ✔
Information
Workflow
Coherent and transparent stream of
information
✔ ✔ ✔ ✔
Quick access to relevant information
to staff
✔ ✔ ✔ ✔
Add text here ✔ ✔
Role of
Mediator
Providing advice and expertise ✔ ✔ ✔
Regular follow up of all audit
recommendations
✔ ✔ ✔
Coordinating relations ✔ ✔ ✔ ✔
Coordination Activities to Improve Stakeholder Communication
This slide covers information regarding the different coordination activities that firm will conduct in order to improve communication among stakeholders in order to win their confidence back.
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31. 31
Stakeholders Coordination Meetings Schedule
This slide provides information about the meetings that will be conducted by firm to ensure the relevant information flow and synchronization with stakeholders.
Date
Purpose
Participants
Location
Duration
Frequency
12 March 2020
Meeting
Team Member
Headquarter
3 Hours
Weekly
Add text here
Office Tour
and Meeting
Team Member and
Project Leader
Project Site
8 Hours
Monthly
Add text here
Meeting and
Site Visit
Business Unit
President and CFO
Add text here
Add text here
Monthly
Add text here
Site Visit
Add text here
Add text here
Add text here
Add text here
Add text here
Add text here
Add text here
Add text here
Add text here
Add text here
32. 32
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
8
9
11
7
10
4
2
5
6
33. Increasing Operational Efficiency through Transformation
The slide provides information regarding the technological advancement adapted by firm in order to enhance its core operational efficiency through transformation.
Operational Issues
Objective
Operational Strategy
Software/ Technology
Implementation Duration
Paper based processes
› Digital platform - Volume reduction and
› reduce duplication
› Standardization of client facing
processes like reducing client
onboarding process cycle time
by 80%
› Digital invoicing by UBL – open
library for XML documents like
purchase orders, invoice, transport
logistics
› 1-3 months
Siloed data sources
› Drive efficiency and enhance
› customer experience
› Shared services within LOBs to
maintain client relationship
› Optical character recognition
› Electronic storage
› Document scanning
› 3-5 months
Complex IT systems
› Operational activities standardization
› and simplification
› Standardize IT platforms with minimal
customization across the globe
› Lean business processes
› Consolidating regional data centers
through IT global shared services
› Unified ledger integration
› Real time synchronization through
block chain technology
› 1- 2 months
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*UBL – Universal Business Language
34. Coordination Activities to Ensure Product Quality Improvement
This slide covers information regarding the different coordination activities that firm will conduct in order to ensure quality of products are improved.
Focus Areas Coordination Activities
Raw Material Quality
› Detailed reporting structure under centralized
purchasing
› Frame agreement for purchasing
› Frequent visits for quality assurance
Product Quality Conformance
› Detailed product instruction
› Predefined product architecture
› Quality team meet at regular intervals
› Informal communication for product strategy
discussion
› Virtual exchange of process knowledge transfer
Design Flexibility
› Co development participation
› Add text here
› Physical travel for transferring development
competency
Product Variation
› Transferring responsibilities to hos facilities
› Add text here
› Virtual meetings for knowledge exchange
› Add text here
Speed and Dependability
› Add text here
› Add text here
› Problem oriented communication
› Add text here
Lower Cost Of Production Input
› Add text here
› Add text here
› Add text here
› Add text here
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35. 35
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
8
9
11
10
4
2
5
6
7
36. Evaluating Financial Practices in Firm
This slide covers information regarding the analysis of financial practices and standards adopted by firms. The firm will track whether it is capable enough in meeting prescribed financial
standards.
Parameters Met Needs work
Not
applicable
Our firm follows accounting practices which conform to generally accepted standards
The firm has appropriate system to provide information needed by Board and employees to make sound
financial decisions and to fulfill government requirements
The firm prepares financial statements on a budget vs actual for better understanding of finances
The firm prepares annual comprehensive operating budget which includes all operational costs and all source
of funding
The firm reconciles all cash accounts monthly
The organization prepare cash flow projections to ensure enough cash in one hand to pay short term
expenses
Add text here
Add text here
Add text here
Add text here
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37. Determining Signs of Financial Distress
This slide covers information regarding the signs of financial distress on which firm need to keep track. These signs hamper financial performance, profitability and liquidity.
Liquidity
› Negative or declining cash flow
› Large contingent liabilities
› Increase in outstanding accounts payable
› Add text here
› Add text here
Profitability
› Decreasing EBITDA margin
› Regulatory inquiries
› Adverse regulatory environment
› Add text here
› Add text here
Financial Performance
› Decline in stock price
› Inability in meeting debt covenants
› Add text here
› Add text here
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38. Firm Financial Performance During Distress
This slide provides information regarding the financial performance of firm in distress leading to increase in costs, reduction in profit margin.
Reduction in costs
Reduction in production
Reduce margins
Reduction in prices
Reducing number of permanent employee
Adjust number of hours worked per employee
Add text here
Add text here
Issues 2020 2021
15%
25%
12%
18%
15%
xx
xx
xx
25%
35%
18%
28%
25%
xx
xx
xx
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39. Various Ways for Balance Sheet Restructuring
This slide covers information regarding the balance restructuring process. Restructuring include current assets and liabilities, long – term assets and liabilities and owner’s equity. If
outstanding debt level of firm rises to unmanageable level, firm should restructure its balance sheet in order to avoid bankruptcy.
39
Asset Rationalization
Asset – Items owned by firm
› Write – off bad or uncollectable debts such as irrecoverable trade receivables
› Sell fixed assets to reduce depreciating or unproductive items
› Add text here
› Add text here
Adjusting Liability
Liability – Items firms owes to others
› Paying off overdue short – term debts
› In order to avoid insolvency, firm can sell shares to investors or offset
outstanding debt with equity
› Add text here
› Add text here
Capital Moderation
Capital is contributed by owners of business
› Firm can sell shares in order to strengthen capital bases and in order to
improve debt – equity ratio
› Moderate share selling will avoid diluting profit distribution
› Firm can buy back some shares if they have issued too many shares in order
to restructure its capital
› Add text here
› Add text here
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40. How Firm can Alter Financial Mix?
This slide covers information regarding how firm can optimize its financial debt in order to reduce its borrowings and improve its profitability.
Equity
Recapitalization
› Altering financial mix by using
new equity to reduce debt
› Swapping debt for equity – firm
replaces equity with debt of
equivalent market value by two
securities swapping
› Add text here
Divestiture and Use
of Proceeds
› Reduce debt ratio - Sell off
assets and use proceeds to
pay off debt
› Add text here
› Add text here
New Investment
Financing
› Firm can alter debt ratios by
increasing equity by financing
new investment
disproportionately
› Add text here
› Add text here
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41. Developing 13 Week Cash Flow Projection (1/2)
This slide provides details about preparing 13 – week cash projection in order to identify key business concerns by determining cash flow of business.
Cash Receipts
Operational Cash Receipts A 2,000 2,400 2,898 2,987 2,900 2,897 2,098 2,987 2,678 2,978 2,987 2,678 $5,987 35,980
Other B - - - - 230 - - - 600 - - - - 768
Total Cash Receipts 2,000 2,400 2,898 2,987 2,900 2,897 2,098 2,987 2,678 2,978 2,987 2,678 $5,987 36,880
Operating Cash Disbursement
Supplier Payments C 2,000 2,100 2,220 1,450 1,679 3,678 - - - - - - 2,100 (23,980)
Human Resources Payments D (657) 65 (657) (65) (657) (65) (657) (65) (657) (65) (657) (65) (700) (4,980)
Rent E 400 - - - 800 - - - - - - - - (1,200)
Utilities F (380) - - - (250) - - - - - - - - (750)
Taxes G - - - - - - - - - - - - - (250)
Insurance H - - - - - - 567 123 456 - - - - (300)
Capital Expenditures I - - - - 887 - - - 245 - - - - (375)
Professional Fees J (100) - - - (1,200) - - - - - - - - (2,897)
Total Operating Cash
Disbursements
(3,987) (2,987) (3,890) (2,980) (3,987) (2,879) (2,098) (2,987) (2,098) (2,987) (4,876) (2,765) (4,087) (34,098)
Debt Service
Interest K - - - - (567) - - - (516) - - - (510) (1,789)
Amortization K - - - - - - - - (5,000) - - - - (5,000)
Total Debt Service
Disbursements
- - - - (567) - - - (5,675) - - - (510) (6,678)
Total Disbursememts ($3,456) ($2,879) ($2,980) ($2,987) ($4,567) ($2,456) ($2,098) (2,789) ($7,345) 2,456 ($4,789) ($2,176) ($2,768) ($42,727)
Net Cash Flow ($980) $456 ($345) $567 ($1,678) $456 $665 $192 ($4,789) ($2,176) $576 $487 $565 ($5,890)
1 2 3 4 5 6 7 8 9 10 11 12 13
8-3 8-10 8-17 8-24 8-31 9-7 9-14 9-21 9-28 10-5 10-12 10-19 10-26
WE
41
13 total
week
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43. 43
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
8
9
11
10
4
2
5
6
7
44. Optimizing Customer Centric Operations through Technological Advancement
The slide provides information regarding transformation of customer centric with the help of technological advancement in order to retain customers. It covers details about technology used
and cost of implementation.
Objective
Operational
Strategy
Technology
Used
Tools
Used
Implementation
Duration
Cost of
Implementation
Customer
Relationship
Management
› Standardization of client facing processes like
tracking customer data
› 360-degree customer profile
› Real time reporting
Cloud based
technology
Add text here 1 - 4 months $15,000
Delivering
Omnichannel
Experience
› Customer complaint handing
› Automating low value transactions
› Personalize human interaction
› Embrace human – machine interaction
Artificial intelligence,
predictive analytics,
robotic process
automation
Add text here 3-4 months $20,000
Digital Onboarding
Process
› Streamlining application process by requesting
fewer documents from customers
› Customized services with effective support
across channels
Machine learning
Artificial intelligence
Add text here 2-3 months $11,000
Service Delivery
Management
› Add text here
› Add text here
Add text here Add text here 2-4 months $12,000
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45. Service Desk Issues Resolve Plan to Improve Customer Experience
The slide provides information regarding the service desk issue resolve plan which help in enhancing customer experience. Firm will response to customer issues based on the level of
severity.
45
Issue Severity Initial Response Time Escalation Expected Resolve Time
Emergency 2 hours Not available
Depends upon event’s nature (usually
resolved in 5 hours)
Critical – Site Impact 4 hours - Next 24 hours 2 hours
Depends upon event’s nature (usually
resolved in 8 hours)
Major – Departmental Impact 6 hours – Next 24 hours 3 hours
Depends upon event’s nature (usually
resolved in 12 hours)
Normal – Customer Impact 10 hours – Next 24 hours 5 hours Depends upon event’s nature
Nuisance Issues 18 Hours – Next 2 Business Days 3 hours Depends upon event’s nature
Add text here Add text here Add text here Add text here
Add text here Add text here Add text here Add text here
Add text here Add text here Add text here Add text here
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46. Implementing Marketing Strategies for Different Turnaround Stage
The slide provides information regarding marketing strategies used by firm as a part of turnaround strategy.
Immediate cash management
Focus on present market
share protection
Price rise
Avoid
Discontinue low productive
products
Introduce sure winner
products
Earnings management
Targeting high – return
segments
Stabilize maximum profit
contribution
Limit investment according to
market condition
Move towards higher – profit
product categories
Addition of selective products
Future growth investment
Grow aggressively across all
segments
Lower to share building
High investment to build share
Volume expansion, line
extensions in product categories
Product line expansion
Integrating business goal
Market share
Pricing
Promotion
Existing product line
New product
Emergency Stage Stabilization Stage Return – to – Growth StageMarketing Area
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47. Several Marketing Campaigns to Accelerate Sales
The marketing campaigns are considered as strategic efforts of firm in order to capture customer’s attention, raise awareness and ultimately play key role in increasing sales, maximize
customer outreach. This slide consists of campaign, its goal, marketing initiatives, target audience, duration and estimated cost.
Campaign Goal
Marketing
Initiatives
Target
Audience
Duration
Estimated
Cost
Campaign 1
Increase market
share by customer
gain
› Webinar
› Social media
› Add text here
People who
currently using
brand’s other
offerings
› June – July - Campaign preparation
› August – September – Launching of Campaign
› October – Finalist announced
› Late October – Winner announced
› November – Post competition marketing
activities
› Add text here
$20,000
Campaign 2
To increase brand
awareness
› Paid
advertisements
› Email marketing
› Add text here
Add text here › Add text here Add text here
Campaign 3
Identify sales
opportunities
› Cross selling
› Add text here
Add text here › Add text here Add text here
Campaign 4 Add text here › Add text here Add text here › Add text here Add text here
Campaign 5 Add text here › Add text here Add text here › Add text here Add text here
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48. Loyalty Programs Initiated for Customer Engagement
Firm is introducing loyalty programs to reward loyal customer that frequently engage with brand. This strategy helps in increasing customer loyalty and ensures continuous business growth.
Rewards consists of gifts, reward points, etc.
Loyalty
Program
Rewards Reward
Points
Birthday
Gifts
Free Custom
Makeovers
Monthly
Gifts
Invitations
to Exclusive
Events
Flash 2-day
shipping on
all orders
Add text
here
Add text
here
CustomerSpending
Free Gifts
$250
$500
More than
$1000
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49. 49
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
8
11
10
4
2
5
6
7
9
50. Budget for Implementing Digital Advancement Solution to Key Functional Areas
The slide provides information regarding the budget allotted in order to improve digital advancement in key functional areas.
Risk
Management
Multi channel
customer management
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Functional Area Software
Implement
Duration
Cost of
Implementation
ABC Software 2 hr $12,000
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51. 51
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
8
11
4
2
5
6
7
9
10
52. 269.6
310.2
349.6
386.9
2019 2020 2021 2022
Increasing overall customer base (in million) with growth rate (in %)
18.5% 15.1% 12.7% 10.7%
Turnaround Strategy Implementation Impact on Firm Growth
This slide depicts information regarding the impact of turnaround strategy implantation on firm growth in terms of increase in customer base and improved customer retention.
Customer
Retention Rate
Revenues
Generated
65%
Improved
Customer Retention
$4-$5M
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53. Impact of Workforce Upskilling on Firm Growth
This slide depicts information regarding the impact of upgrading the skillset of the workforce as part of turnaround strategy. Upskilling results in improved employee productivity, better sales
achievement rate.
53
83%
Sales Achievement Rate
(after Upskilling)
Sales Achievement Rate
(before Upskilling)
52%
Employee Productivity Rate
(before Upskilling)
Employee Productivity Rate
(after Upskilling)
68%
60%
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54. 54
Table of Contents for Effective Turnaround Strategy for Business Restructuring
Current Scenario Analysis
› Problem Identification
• Current Concerns Faced by Firm Leading to Corporate Failure
• Assessing Financial Ratios of Firm at Present
› Firm Digital Delivery Gap at Present
› What is Current State of Firm Operations ?
› Analyzing Ownership Pattern of Shareholders
› Determining Capital Structure Funding Sources
› Analyzing Debt Equity Ratio of Firm
1
Assessing Financial Statements
› Balance Sheet Statement FY 2020 – 2021
› Income Statement FY 2020 - 2021
› Cash Flow Statement FY 2020 – 2021
Implementing Turnaround Plan
› Determining Turnaround Restructuring Path
› Different Stages of Turnaround
› Phasing of Workstreams in Turnaround Plan Timeline
› Turnaround Plan for Key Functional Areas of Firm
› Implementing Turnaround Plan Timeline
Organizational Management
› Firm Strategy Redefining - Vision, Mission, Values
› Change in Leadership and Management Team as Turnaround Strategy
› Workforce Upskilling Plan
› Management External Training Schedule with Cost
› Department wise Employee Training Duration and Cost
› Team wise Training Duration and Cost
Stakeholder Support Rebuilding
› Coordination Activities to Improve Stakeholder Communication
› Stakeholders Coordination Meetings Schedule
Operational Efficiency
› Increasing Operational Efficiency through Transformation
› Coordination Activities to Ensure Product Quality Improvement
Financial Turnaround Strategies
› Evaluating Financial Practices in Firm
› Determining Signs of Financial Distress
› Firm Financial Performance During Distress
› Various Ways for Balance Sheet Restructuring
› How Firm can Alter Financial Mix?
› Developing 13 Week Cash Flow Projection
Handling Customer
› Optimizing Customer Centric Operations through Technological
Advancement
› Service Desk Issues Resolve Plan to Improve Customer Experience
› Implementing Marketing Strategies for Different Turnaround Stage
› Several Marketing Campaigns to Accelerate Sales
› Loyalty Programs Initiated for Customer Engagement Handling Employees
Budget for Implementing Digital Advancement Solution to Key
Functional Areas
Impact Analysis
› Turnaround Strategy Implementation Impact on Firm Growth
› Impact of Workforce Upskilling on Firm Growth
Dashboard
› Financial Performance Tracking Dashboard
3
8
11
4
2
5
6
7
9
10
55. Financial Performance Tracking Dashboard
This slide presents the dashboard which will help firm in tracking the financial performance. This dashboard displays number of customers, vendors and revenues generated, expenses and
profit incurred.
55
0
20000
40000
60000
80000
100000
120000
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Profit
Revenue Expenses
$934,120
Revenue
$679,120
Expense
$255,000
Profit
Performance
Current year to date Monthly Overview
$456,980
Book
$455,800
Bank
$256,788
Customers
$456,650
Vendors
$679,120
Expense
$255,000
Profit
91%
$934,120
Revenue
109% 349%
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of budget of budget of budget
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30 60 90 Days Plan
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30 60 90
Days Plan Days Plan Days Plan
59. Monday Tuesday Wednesday Thursday Friday Saturday Sunday
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Weekly Timeline with Task Name
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60. 60
Roadmap for Process Flow
2020
2016
2017
2018
2019
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61. Our Mission
61
Vision
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Mission
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Goal
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62. Our Team
62
Designation
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Designation
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Designation
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Target 01
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Target 02
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Target 03
Our Target
64. FINISH
START
2018
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2016
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2019
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2020
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2017
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Timeline
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65. 65
Comparison
WhatsApp Users
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30%
Facebook Users
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50%
Twitter Users
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20%
66. 66
About Us
Creative
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Professional
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Talented
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