Customer is always considered the influential element which motivates the business to perform better to achieve its goals and targets. Thus, to measure the customer experience get your hands on this customer success PowerPoint Presentation slides. This PPT image will help in building a customer success strategy for your association for realizing the customer benefits as per the business plan. Describe the element of customer success with this PowerPoint template such as customer acquisitions, retention, churn rate, brand promotions and more. Utilize this customer success PPT layout to list all the vital parts of a successful customer success strategy as it ought to be clear and, incorporates the business portrayal, insights about your authoritative administration, money related assets of your business, future objectives and targets, customer promotional systems and some more. Click on the download link to start initializing over this PPT slide design now. Ensure an instrumental contribution with our Customer Success Powerpoint Presentation Slides. Guide folks on implementing important changes. https://bit.ly/2WjEUUy

1. Customer
Success
Your Company Name
1

2. Agenda
2
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Agenda Agenda Agenda Agenda Agenda
Agenda
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3. Customer Segmentation
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70
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01
FY
02
FY
03
FY
04
FY
05
FY
06
FY
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FY
09
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30
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Nov
Oct
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Aug
Jul
Jun
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Feb
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› Age
› Gender
› Income
› Race/ ethnicity
› Household/
family life cycle
› Region
› Market size
› Market density
› Climate
› Personality
› Motives
› Lifestyle
› Geodemographics
› Reference groups
› Benefits
› Toothpaste
› Low price
› Prevention
› Whiteness
› taste
Geography Demographics Psychographics Benefits
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4. Customer Success Cycle
4
Mission
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Measure & Iterate
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Customer Journey
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Process
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Technology
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People
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Customer
Success
Cycle

5. Customer Success Methods
5
Unbounce Customer Success
To educate, connect, and
empower
SUPPORT
Reliable and delightful
assistance to ensure
customers are successful
with Unbounce
ENGAGEMENT
Proactively engaged
relationships which nurture
customers towards their
business goals
EDUCATION
Proactive insight driven
campaigns which communicate
the value of unbounce and
encourage deeper use
COMMUNITY
Building advocates and
creating opportunities for
digital marketers to share
and learn
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6. Customer Success Maturity Model
6
Customer
Success
Culture
Product/Market Fit
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Customer Acquisition
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Customer Success Culture
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Basic CS Metrics Shared
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Cross-functional Alignment
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CX Initiatives
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Empowered
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VP On Excel Team
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7. Four Dimensional Mission of Customer Success
7
Implementation Adoption & Value Growth Renewal
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8. Customer Success Vs. Customer Service
8
Customer Service
Reactive
Issue/contact resolution
Driving customer satisfaction
Cost centre
Owned by a single function
Short term perspective
Proactive
Customer goal achievement
Driving customer value from product
Revenue generating
Cross-team effort between sales,
support, service and product
Long term perspective
Customer Success
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9. Five Pillars of customer success
9
OPERATIONALIZE
Customer Lifecycle
Be a consistent, effective
customer journey
MANAGE
Customer Risk
Proactively identify
signs of customer risk
DEMONSTRATE
Value
Demonstrate the value you
deliver to your customers
DRIVE
Expansion & Advocacy
Make it easy to spot and act
on opportunities
Build a customer-
focussed organization
ENABLE
Cross-functionality
Visibility
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10. Customer Success Timeline
10
MONTHS 02 03 04 05 06
01
DAYS
MILESTONES
2nd Month
Milestone
You understand your
customers and your
budget
3rd Month
Milestone
You are ready to
present your plan
broken down into
short term(quarter)
and long term(yearly)
4th Month
Milestone
You have a grip over
the processes and
your style is visible
in the process
5th Month
Milestone
Your idea time s
beginning to take
shape(you may still
have gaps) and almost
all the roles are covered
6th Month
Milestone
You are ready to
show small wins the
modified yearly plan
to the executives and
the board
You understand the
team and the
product
1st Month
Milestone
Day 31-40
Understand
the budget
Day 41-30
Talk to
customers
Build an
action plan
Day 61-70
Day 71-90
Present to
you team
Evaluate Optimize
& optimize the
processes
Day 91-120
Optimize the
resources &
work allocation
Day 91-120
Put metrics in
place
Day 121-150
Day 1-10
Learn the product
Day 11-30
Got to know
the team
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11. Customer Success Strategy
11
Maximize CLV
Identify and improve
problem areas
Segment & threat customers
by lifecycle and persona

12. Customer Success Benefits
12
Reduce churn rate and increase customer
retention
Collect actionable feedback to improve your
product
Grow customer loyalty and encourage brand
advocacy

13. 13
It’s Time For
Tea Break!
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10:15 To 10:30 Am.

14. 14
ADDITIONAL
SLIDES

15. Name Here
Designation
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Designation
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Our Team
15
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16. Puzzle
16
01
02
03
04
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17. Target
17
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18. 18
Bulb or Idea
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19. 19
CHARTS &
GRAPHS

20. Bar Graph
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3 4 5 6 7 8 9 10 11
0
2
4
6
8
10
12
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09
Sales
In
percentage
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Product 01
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Product 02
20

21. Pie Chart
21
10%
25%
45%
20%
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Product 01
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Product 02
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Product 04
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Product 03
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22. 22
THANK
YOU
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# Street number, city, state
Email Address:
emailaddress123@gmail.com
Contact Numbers:
0123456789