The document outlines the continuous improvement process for a company. It includes a Total Quality Management (TQM) pyramid that shows the key steps an organization must follow to achieve quality levels, with leadership and management support at the base. It also includes a TQM model showing aspects like total involvement, customer focus, planning processes, and process improvement. Additional slides provide details on elements of TQM, determinants of product and service quality, and principles of TQM.

1. Continuous
Improvement
Process Outline
Your Company Name
1

2. TQM Pyramid
TQM
Culture
Leadership
Process Quality
Involvement
Customer Driven
This slide is 100% editable. Adapt it to your needs and capture your
audience's attention.
Ownership Management Support Mission
Planning Vision
This slide is 100% editable. Adapt it to your needs and capture your
audience's attention.
Measurement Informatics SPC, Cost of Quality Documentation ,
Reporting Testing ,Tools, Presentation
This slide is 100% editable. Adapt it to your needs and capture
your audience's attention.
Rewards & Recognition Training, Teams, Awareness
Empowerment , Partnership
This slide is 100% editable. Adapt it to your needs and capture your
audience's attention.
Values Empowerment Continuous Improvement
This slide is 100% editable. Adapt it to your needs and capture your
audience's attention.
This pyramid shows the
key steps an organization
has to follow to achieve
the optimal quality levels.
You can alter these steps
as per your requirements
2

3. TQM Model
Total Involvement
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
TQM
Continuous
Improvement
Customer Focus
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Planning Process
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Process Improvement
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Process Management
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Below is the TQM model
showing the various
aspects undertaken to
ensure the quality
standards. You can alter
these aspects as per
your needs.
3

4. 4
Customer Focus in TQM
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.

5. Planning Process in TQM
2013
2014
2015
2016
2017
2018
2019
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
Text Here
This slide is 100% editable.
Adapt it to your needs & capture
your audience's attention.
5

6. Process
Management in TQM
6
This slide is 100% editable. Adapt it to your needs
and capture your audience's attention.
2016
This slide is 100% editable. Adapt it to your needs
and capture your audience's attention.
2017
This slide is 100% editable. Adapt it to your needs
and capture your audience's attention.
2018
This slide is 100% editable. Adapt it to your needs
and capture your audience's attention.
2019

7. Business Process Improvement
7
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Text Here
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Text Here
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Text Here
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Text Here
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Text Here
5 Stages
Continuous
Improvement
Process

8. Involvement
of People
8
This principle recognizes that an
organization is nothing without its staff.
That their abilities should be used to full
effect for business success.

9. TQM Elements
9
Continuous Improvement
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Competitive Benchmarking
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Employee Empowerment
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Team Approach
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Elements

10. Determinants of Product Quality
Performance
Characteristics of the
Product
Durability
Resistance and long life
of the product
Safety
Injury risk
Special Features
Some additional features
Reliability
Performance consistency
Evaluation
Evaluation of quality &
reputation
Aesthetics
Design, touch, taste, Fitting,
Finishing etc.
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 10

11. Determinants of Service Quality
Reliability
Consistency of Performance & Dependability
Responsiveness
Willingness or Readiness of Employees
Competence
Required Skills & Knowledge
Access
Approachability & Ease of Contact
Courtesy
Politeness, Respect, Consideration, Friendliness
Communication
Keeping Customers Informed
Credibility
Trustworthiness , Believability, Honesty
Security
Freedom from Danger Risk , or Doubt
Understanding/ Knowing The Customer
Understand The Customer’s Needs
Tangibles
Physical Evidence of The Service
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 11

12. Importance of Good Quality
This slide is 100% editable. Adapt it
to your needs & capture your
audience's attention.
Improved
Quality
This slide is 100% editable. Adapt it
to your needs & capture your
audience's attention.
Increased
Profit
This slide is 100% editable. Adapt it
to your needs & capture your
audience's attention.
Company
Reputation
Product
Liability
Higher
Price
Higher
Productivity
Lower Cost
12

13. Consequences of Poor Quality
Increased Cost Lower ProfitsDamaged Brand
Lost Revenue Lost of ProductivityLost Customers
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
Poor Quality = ncreased Business Risk
“ Quality Gap” : High Cost of Failure
13

14. TQM Principles
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 14
Process ApproachStrategic & Systematic Approach to Management
Involvement of PeopleContinual Improvement
LeadershipFactual Approach to Decision Making
Customer FocusMutually Beneficial Supplier Relationship

15. ISO Certifications
ISO:9001 ISO: 14001 ISO: 27001 ISO: 22301 ISO: 29990
Helps organization to produce
desired outcome
Ensures ongoing controls
Enhance customer
satisfaction by meeting
customer requirement
Helps organization to
reduce waste handling cost.
Enhance branding of
organization.
Increases profitability by
saving energy.
Manages and minimizes
risk exposure
Helps you to comply with
other regulations
Provide you with a
competitive advantage
Flexibility during
disruptions
Competitive advantage
Cost savings
Maintain optimum client
delivery level
Competitive advantage
Helps in establishing
company quality model
Increases market
presence
Global marketability
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
We have listed down the
major certifications wrt to
the quality standards
which an organization
can attain. You can
choose the relevant one
and grey out the rest.
15

16. Continuous Improvement Process Outline Icons Slide
16

17. Additional
Slides
17

18. Our Mission
18
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Mission
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Goal
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Vision

19. John Smith
CEO
This slide is 100% editable. Adapt
it to your needs and capture
your audience's attention.
Tomas Cross
Graphic Designer
This slide is 100% editable. Adapt
it to your needs and capture
your audience's attention.
Our Team
19

20. About us
20
Target Audiences
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Preferred by Many
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Value Clients
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.

21. 65%
Minimum
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention. 85%
Medium
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
90%
Maximum
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Financial
21

22. 22
Venn
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Text Here
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Text Here
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Text Here

23. Thank You
23
Contact Numbers
0123456789
Address
# street number, city, state
Email Address
emailaddress123@gmail.com