The document discusses business transformation across multiple areas including customer service, quoting and ordering, finance, and analytics. It describes transforming from disconnected systems with slow and inconsistent experiences to having a single complete view of the customer to resolve issues quickly across all channels. It also discusses transforming manual front-end processes with multi-day response times to enabling anytime, anywhere ordering and quoting in real-time. Finally, it discusses transforming clunky, batch-based processes across disconnected systems to having a single, real-time source of truth integrated with customer data.
2. Business Transformation For Customer Service
2
Multiple disconnected
systems used across different
product types & channels
Inconsistent, typically slow,
sub-optimal experience on
all channels
Single complete view of the customer
with ability to fix 90% of all issues on
1st contact across any channel
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3. Business Transformation for Quoting & Ordering
3
Largely manual front end, re-keying of
data, multi-day response time
Anytime, anywhere, any channel including mobile
developers on-the-spot quoting & order placement
4. 4
Clunky, batch-based & partly manual
processes with multiple systems all
disconnected from customer interfere
Real-time, highly inefficient, single
source of truth thatโs seamlessly
integrated with customer interfere
Business Transformation for Finance
8. Business Transformation Framework
8
CurrentState
FutureState
Insurance Business
Assessment &
Transition Planning
Needs
Assessment
Change
Readiness
Assessment
Selection of Right
Technology
New Product
Launch Strategy
Implementation
Strategy
Geographic
Considerations
Project
Estimating and
ROI Projections
Deployment
Data Conversion
Framework
Execution
Decommissioning
& Kick-off
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9. Business Transformation Drivers
9
Business
Transformation
Drivers
Sound Strategy
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Cost/Benefit Analysis
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Real Business Process Change
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Leveraging
Technology Automation
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Marketplace Expertise
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10. Digital Transformation Stages
10
Innovative & Adoptive
Digital Transformation has
become the new โ
business as usualโ and a
new ecosystem is
established
Converged
A team is formed to
guide companyโs
strategy & operations
Strategic
Through shared efforts &
insights, bring
transformation
Present and Active
Drive digital
literacy & creativity
Formalized
This is where the business
relevance comes in. If itโs not
relevant for the business, the
leadership shouldnโt support
it โ although thatโs not always
the case, unfortunately
Business as Usual
This one is pretty
self explanatory
6 Stages of Digital Transformation
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11. 11
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Letโs have a
Coffee Break
14. 100% Stacked Line
14
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
FY01 FY02 FY03 FY04
Inpercentage
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select โEdit Dataโ.
Product 01
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Product 02
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Product 03
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16. 16
Our Mission
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17. Our Team
17
Name here
Designation
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Name here
Designation
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Name here
Designation
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18. Financial
18
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85%
01
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45%
03
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65%
02
19. Comparison
19
Positive Factors
Negative Factors
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20. 20
Our Target01 This slide is 100% editable. Adapt it to your needs and capture your
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21. Bulb Or Idea
21
01
0304
0205
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22. 22
Thank You
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