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2. Balanced Scorecard Template 1
2
Lower
Cycle Time
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Leading
Question:
How?
Leading
Question
If- Then- ?
Lower
Cost
Increase
Profitability
Increase
Revenue
Improve
Customer
Retention
Increase
Process
Efficiency
Improve
Knowledge
& Skills
Improve
Tools &
Technology
Lower Wait
Time
Internal
Process
Organizational
Capacity
Financial
Customer
3. Financial
“To Succeed Financially, How Should We
Appear To Our Shareholders?”
Objectives Measures Targets Initiatives
- - - -
- - - -
- - - -
- - - -
- - - -
Customer
“To Achieve Our Vision, How Should We
Appear To Our Customer?”
Objectives Measures Targets Initiatives
- - - -
- - - -
- - - -
- - - -
- - - -
Leading & Growth
“To Achieve Our Vision, How Will We Sustain
Our Ability To Change & Improve?”
Objectives Measures Targets Initiatives
- - - -
- - - -
- - - -
- - - -
- - - -
Internal Business Process
“To Satisfy Our Shareholders & Customer,
What Business Process Must We Excel At?”
Objectives Measures Targets Initiatives
- - - -
- - - -
- - - -
- - - -
- - - -
Balanced Scorecard Template 2
3
Vision &
Strategy
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4. Vision Mission Strategic Priorities Strategic Results
Transforming Society Through The Provision Of
Ultra - High Speed Mobile Information Services
The Number One Provider Of Ultra-high Speed
Mobile Information Networks Across The United
Kingdom & Europe
Content Partnerships
Strong Supply Chain Content & Information
Services Exclusive Agreements
Customer Service
Clarity In Offering That Surpasses Anything In The
Market Today, Best User Interface
Brand Awareness
Reinvigorated Brand Based On Successes, Attract
A Wider & Younger Audience
Strategic Objectives Measures Targets Projects/ Notes
Financial
› Net Profit
› Operating Costs
› 5% Per Year
› 3% Per Year
› Implement New Financial
Accounting System
Customer
› % Market Share Index
› % Focus Group User Index
› 3% Per Year
› > 90% Each Focus
Session
› Competitive End User
Requirements Market Studies
Year Programme
Internal Processes
› New Products As % Of
Sales
› Cost Efficiency Index
› 12% This Year
› > 90% Every
Reporting Period
› Create Improved Offering
Selection Process
› Training Programme For New
Offerings & User Interface
Organizational
Capacity
› Employee Development
Plans
› 95% In Place
› Product & Marketing Training
Programme
Customer Focus – Integrity – Quality – Helpfulness – Community - Efficiency
Balanced Scorecard Template 3
4
Increase
Revenue
Increase
Profitability
Decrease
Operating
Costs
Improve
Clarity
Offering
Improve
Market
Perception
Improve
Customer
Satisfaction
Improve
Offering
Selection
Improve
Information
Services
Improve
Stock
Reliability
Improve
Cost
Control
Improve
Knowledge
& Skills
Improve
Technology
Improve
Supply Chain
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5. Balanced Scorecard Template 4
5
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Customer
Perspective
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and capture your audience's attention.
Training & Growth
Perspective
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and capture your audience's attention.
Internal Process
Perspective
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Financial
Perspective
Your Text
Here
6. Balanced Scorecard Template 5
6
Balanced Scorecard
Leansixsigmabelgium.Com
01
02
09
08 03
04
07
06 05
Vision &
Strategy
Strategy
Strategy
Map
Performance
Analysis
Alignment
Evaluation
Objectives
Performance
Measures
Initiatives
Assessment
To Reach Its Vision, How
Should The Entity Appear To
Their Customer?
Customer
To Succeed Financially, How Should
The Entity Appear To Their
Stockholders?
Financial
To Reach Its Vision, How Is The
Entity Likely To Sustain Its Capacity
To Change & Improve?
Learning & Growth
To Satisfy Their Stakeholder, What
Internal Processes Should The Entity
Master?
Internal Processes
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7. Balanced Scorecard Template 6
7
Financial
Perspective
Optimize Costs Optimize Cost Index 90% 97%
Ensure Financial Stability Funded Position 105-120% 118.7%
Enablers’
Perspective
External Relationships Speaking Engagements >60 130
Engaged Workforce Engaged Workforce 95% 95.6%
Continuous Process Improvement Effective Process Index 95% 89%
Internal
Perspective
Excel At Compensation
Programs & Services
Duration Of Time Loss Claims 35.5 Days 43.07 Days
Excel At Injury Prevention
Programs & Services
Total Injury Rate 5.90% 5.55%
Customers’
Perspective
Excel At Serving Injured Workers
Worker Service Satisfaction
Score
4.20 3.90
Excel At Serving Employers
Employer Service
Satisfaction Score
4.20 4.19
Corporate Objective Indicator Target 2016 Performance
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8. Balanced Scorecard Template 7
8
Customers
Major Goals For This Perspective
Goal 1
Goal 2
Goal 3
Finance
Major Goals For This Perspective
Goal 1
Goal 2
Goal 3
Education & Growth
Major Goals For This Perspective
Goal 1
Goal 2
Goal 3
Internal Business Processes
Major Goals For This Perspective
Goal 1
Goal 2
Goal 3
Strategy
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9. Balanced Scorecard Model Icons Slide
9
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11. Our Mission
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needs and capture your audience's attention.
Vision
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needs and capture your audience's attention.
Mission
Goal
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needs and capture your audience's attention.
11
12. 12
Our Best Team
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Name Here
Designation
Name Here
Designation
Name Here
Designation
13. About
Our
Company
Target Audiences
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attention.
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attention.
Preferred By Many
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Valued Clients
13
14. Comparison
14
Your
Text
Here
Text Here
20%
Text Here
60%
Text Here
40%
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audience's attention.
01
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audience's attention.
02
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audience's attention.
03
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15. Quotes
I Hope The
Ambitious Realize
That They Are More
Likely To Succeed
With Success As
Opposed To Failure.
- George Bush
15
16. 0 10 20 30 40 50 60 70 80 90 100
Q1
Q2
Q3
Q4
Unit Count
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Product
01
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Product
03
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Product
02
Stacked Bar
16
17. 17
Clustered
Column - Line
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Product
01
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Product
03
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Product
02
0
1
2
3
4
5
6
0
10
20
30
40
50
60
70
80
90
100
Q 1 Q 2 Q 3 Q 4
Sales
In
Percentage(%)
Financial Year 2018