In this fast-paced retail landscape, the modernization of point of sale (POS) systems is essential to provide customers with enhanced shopping experiences. By upgrading traditional cash registers to advanced POS systems, retailers can streamline transactions, improve operational efficiency, and elevate customer satisfaction. Modern POS systems offer a range of features and capabilities that revolutionize the retail experience. They enable faster and more accurate transactions through intuitive touchscreens, barcode scanning, and integrated payment options, reducing wait times and increasing checkout speed. With inventory management functionalities, retailers can easily track stock levels, automate reordering processes, and ensure shelves are always stocked with the right products. Moreover, modern POS systems provide valuable insights and analytics, allowing retailers to monitor sales trends, identify popular products, and make data-driven decisions for pricing, promotions, and inventory optimization. With real-time reporting and centralized data management, retailers can gain a holistic view of their business performance, leading to more effective strategies and improved profitability.

1. POS
Modernization
POS
Modernization
Improving Customer Experience
Transforming POS Systems

2. A modern Point-of-Sale (POS) solution is critical
to deliver the enhanced digital experience
customers expect in stores. A POS
implementation should be able to introduce new
features quickly and improve operational
efficiency without increasing complexity and
running costs.
Modern POS Solution

3. Benefits of
Modernization
Key points
Decreased cost
Higher operational efficiency
Enhanced customer experience
Increased revenue in stores.

4. 1
Discover available journeys versus a catalog of best
practice journeys
Friction points analysis (includes main omnichannel
ordering flows) to identify interactions that can be
digitally improved
Availability of Customer Journeys
2
Compare the main POS application features vs the
existing implementation of POS.
Identify existing customizations, gaps,
simplification opportunities and alignment to the
vendor roadmap.
Product Fit
3
Mobile capability and setup in stores to serve staff
and customer mobile devices
Mobility
4
Leverage cloud technologies in the POS solution
and the ongoing maintenance of services in stores
Cloud Enablement
5 Integration
DevOps Automation
Performance Insights
6
7

5. Commerce DevOps Framework
StoreHub Integration
The Customer Journey Catalog
Modern
Commerce
Engine
SkillNet’s Modern Commerce Engine consists of
a set of tools and methodologies which
accelerate the implementation and migration of
enterprise commerce applications. Based on the
customer’s commerce transformation journey,
Team SkillNet uses the applicable tools to
speed up delivery and improve ongoing support.
Highlight modules include:
Retail Monitoring – RetMon

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