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Learning and the Digital Transformation

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Learning and the Digital Transformation by Jenny Dearborn - SAP Chief Learning Officer

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Learning and the Digital Transformation

  1. 1. Learning and the Digital Transformation Jenny Dearborn, Chief Learning Officer
  2. 2. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 2 Agenda • Meet the Modern Learner • The Business Value of a Learning Culture • Leading Trends and Best Practices in Learning • SAP’s Learning Journey and Impact • What’s Next © 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Customer
  3. 3. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 3 Modern Learners: distracted, under time pressure, tech-savvy, interested in exploring on their own and learning from peers
  4. 4. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 4 Common Themes in Learning and Development Gamification Content Mobile
  5. 5. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 5 better response to customer needs more likely to be market share leaders greater employee productivity more prepared to meet future demand more likely to be first to market greater ability to deliver “quality products” Business Value of Learning Culture Organizations that Embrace Learning Outperform the Competition Research shows that companies with a strong learning culture, based in measuring business impact results, significantly outperform their competition.* Employee learning and development is a means to an end – supporting SAP’s strategic goals and business objectives. 17% 34% 58% 37% 26% 46% *Bersin & Associates, 2012
  6. 6. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 6 Digital HR and Learning will help us to reinvent L&D and HR systems The leadership market will start a steady process of reinvention Diversity, inclusion and unconscious bias will become a top priority The L&D function will continue to struggle The future of work is here and HR is in the hot seat Organizational design will be challenged everywhere Culture and engagement will remain top priorities Real-time feedback and analytics will explode in maturity A new generation of performance management tools will emerge A focus on “human performance” and wellbeing will become critical parts of HR, Talent and Leadership Focus on employee experience will overcome process design in HR Learning Trends and Best Practices: Bersin’s Predictions for 2017 1 5 4 3 2 7 11 10 9 8 *Bersin & Associates, “Key Predictions for 2017,” 2016 6
  7. 7. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 7 SAP’s Continuous Learning Model Creating a Culture for Ongoing Development 90% Informal Learning LEARNING ON-THE-JOB EXPERIENCE CONNECTIONS TOOLS & SUPPORT Instructor-led and e-courses in the LMS Rotational programs, fellowships, or self-directed experiences Coaches, mentors, sponsors and networking with others Content on the portal, Jam groups, job aids, and performance support 10% Formal Learning Source: Bersin by Deloitte, 2013 and 2014 Corporate Learning Factbooks
  8. 8. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 8 Leadership Development Roadmaps
  9. 9. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 9 SAP Learning Journey Key Accomplishments In the 3 years since SAP Learning was formed, we’ve launched Success Map Learning, introduced new management / leadership curriculum, restructured the financial model, and enabled world- class learning content available at no cost to all employees. 2016 highlights include the following: SIY completed or registered for Leadership Flagship Programs Q1-Q3 People Survey Learning Score (from 67% in 2014 to 79% in 2016) +4 points60% of leaders 1.3 million+ courses >20 industry awards, including: delivered in 2016* per qtr in language learning course sessions* Focus on Insight Diversity & Inclusion Learning Program across all Learning CoE programs (vs 42% industry avg)* 81 NPS*NEW! Recognized as a leading program in the corporate world 16% increase LEAP Brandon Hall Excellence Award for Leadership Development LEAP “Leadership 500 Excellence Award” Global Coaching Practice 2015 Prism Award International Coaching Federation 12.2 courses Challenger Program Ultimate Award Recipient, Bersin WhatWorks Award participated in per employee (avg)* *Data is estimated, based on Q1-Q3 2016 trending and pending 2016 final inputs.
  10. 10. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 10 SAP Global Programs Analytics Confirm Business Impact and Higher Engagement .68% Global and Senior leaders “Lead SAP into the Future” First-level leaders “Lead SAP Teams to Great Results” 3.4% 3.9% 66% LEAP for Women t “Leadership Excellence Acceleration Program” Employee Engagement* All Leaders Trustworthy Leaders Program Leadership Trust Significant Role Change Employee Engagement* .4% All Employees Search Inside Yourself Unscheduled Absences * One percentage point difference in employee engagement can translate to 35M EUROs in financial impact
  11. 11. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 11 Business Impact Success Story Global Customer Operations Challenger Program Challenge Need for sales teams to implement new sales strategy to better address customer needs Solution More than 6,000 global sales professionals completed Challenger Program in 2 years Award-winning Program Business Impact higher revenue generation improvement in size of deal less time to close deals improvement in $ of pipeline opportunities sold 27% 6x >180M € directly attributable to Challenger 25% 3x
  12. 12. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 12 Business Impact Success Story Social Media Best Practices for SAP Channel Managers Challenge Increase Social Media interaction rates for Social Media Channel Managers worldwide Solution • One-hour training program developed in partnership with Marketing University & SAP Brand Social Channels team • 84% completion rate Business Impact LinkedIn Facebook Twitter +58% +44% +17% “Fantastic! One of our core pillars to stay successful in a digital economy.” - Program Sponsor
  13. 13. © 2017 SAP SE or an SAP affiliate company. All rights reserved. 13 Where We Are Going Increase learning culture and engagement by upskilling learning professionals across all board areas. Provide personalized, relevant, and innovative learning content to our employees, partners, and customers Expand analytics and business impact model across all board area learning teams Accelerate SAP Learning into a high-impact organization
  14. 14. Thank You! Questions & Answers

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