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The ability to develop good relationships with others and to handle situations effectively are vital elements of being someone with personal and professional development skills. This program is helpful in identifying areas of performance that you need to improve.
This program offers practical advice including concise tips and a self-assessment test at the end that allows you to evaluate your performance levels
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3. Personal and Professional
Development Program
IMPROVING PERFORMANCE
THE DETERMINING SKILLS:
1. How you manage yourself? (INTRAPERSOANAL)
2. How you manage your working relationships with others? (INTERPERSONAL)
PROFESSIONAL SUCCESS
4. Personal and Professional
Development Program
IMPROVING PERFORMANCE
1. Identify and develop the critical interpersonal skills
2. Managing Emotional Intelligence skills.
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Development Program
IMPROVING PERFORMANCE
EMOTIONAL INTELLIGENCE (EI)
The Two aspects of (EI)
1. Ability to handle situations effectively.
2. Ability to be sensitive to others.
6. Personal and Professional
Development Program
IMPROVING PERFORMANCE
NLP and EMOTIONAL INTELLIGENCE (EI)
NLP is a "tool kit" of skills for developing Emotional Intelligence
skills and improving performance.
Neuro Linguistic Programming (NLP)
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IMPROVING PERFORMANCE
NLP and EMOTIONAL INTELLIGENCE (EI)
NLP helps in focusing on the way we think about what we are doing
that already works, and what we are doing that does not work, and
what needs to be done differently.
It helps in changing the way of thinking, feeling, and believing.
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Development Program
IMPROVING PERFORMANCE
NLP and EMOTIONAL INTELLIGENCE (EI)
MENTAL REHEARSAL TO IMPROVE PERFORMANCE
QUESTIONS TO ASK YOURSELF
Q. What areas of your performance you are SATISFIED with?
Q. What aspects of your performance do you want to IMPROVE?
Q. Do you know what you need to do to IMPROVE your skills?
Q. What is the first action you need to take to IMPROVE your results?
Recognize that NLP focuses on WHAT WORKS.
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NLP and EMOTIONAL INTELLIGENCE (EI)
NLP FOCUSES ON PROCESS
NLP addresses the content of issues by looking at
their structures or processes.
It is not what someone says, but how they say.
It tells how to respond. The words spoken are the "content"
of a conversation, whereas the "process" of communication
includes all of the non-verbal messages.
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Development Program
IMPROVING PERFORMANCE
BOOSTING CONFIDENCE
Take responsibility for how you feel. Avoid blaming yourself for
problems as this lowers your self-confidence.
Your abilities are related to your levels of CONFIDENCE and
COMPETENCE.
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IMPROVING PERFORMANCE
BOOSTING CONFIDENCE
SEEING YOUR ACHIEVEMENT
The difference between a confident and a non-confident person
is their ability to imagine performing tasks well.
Imagine your own success to improve your self-image and the
level of self-confidence.
Keep imagining your own successes until it feels "true".
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Development Program
IMPROVING PERFORMANCE
BOOSTING CONFIDENCE
SEEING YOUR ACHIEVEMENT
Believe in yourself and your abilities.
Believe that you will find solutions,
and feel good about outcomes.
Avoid your limiting beliefs
Maintain a positive image of yourself
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IMPROVING PERFORMANCE
PLANNING OUTCOMES
WHAT MIGHT HAPPEN (Probable Outcomes)
Use outcome thinking regularly as a solution-focused technique
for planning, and for dealing with problems.
Develop the habit of thinking about outcomes.
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Development Program
IMPROVING PERFORMANCE
MANAGING PERSONAL FLEXIBILITY
Our results are determined by how we manage ourselves internally.
Increasing awareness of CHANGES improves inner flexibility
Mental flexibility helps in generating high-quality options
Flexibility is thinking of different approaches to situations.
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MANAGING PERSONAL FLEXIBILITY
Aim to achieve the best from others.
Be flexible in your approach with people.
Adapt your approach to match people.
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MANAGING PERSONAL FLEXIBILITY
MAKING CHANGES
THINGS YOU SHOULD DO:
1. Watch how other people respond to you.
2. Make a note of the interactions that work.
3. Examine your thoughts, moods, and assumptions,
and look at what you could change.
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Development Program
IMPROVING PERFORMANCE
MANAGING PERSONAL FLEXIBILITY
MAKING CHANGES
Our approach to situations is determined by our internal awareness:
1. Our THINKING (T),
2. Our ASSUMPTIONS (A), and
3. Our EMOTIONAL STATE (E).
Changing any of these will change our perception.
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IMPROVING PERFORMANCE
MANAGING PERSONAL FLEXIBILITY
CHANGING YOURSELF
We are responsible for our performance.
We can develop flexibility by changing our FEELINGS, BELIEFS &
THOUGHTS.
We can improve our results by focusing on performance.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
CHANGING YOURSELF
Focus on the area you most need to work on:
1. SELF-MANAGEMENT skills
2. PROJECT-MANAGEMENT skills
2. PEOPLE-MANAGEMENT skills
Invest in developing SKILLS.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
MANAGING EMOTIONS
Our Emotional states and Performance are directly connected.
Succeeding on challenging and stressful situations depends on
how we manage our emotional state
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MANAGING PERFORMANCE
ACHIEVING THE FLOW
Flow happens when we enjoy doing an activity
Flow occurs when a goal is motivating, challenging
And appropriate to our level of skill.
When stressed, raise your level of competence.
Learn to change emotional state and view task as a chance
to extend abilities.
FLOW: The Psychology of Optimal Experience (Harper Perennial Modern Classics)
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MANAGING PERFORMANCE
ACHIEVING THE FLOW
Flow – Enjoying the Activity
MOTIVATED:
When levels of skill and support are
equal to a challenge.
A highly skilled person can become
bored without a challenge.
Too great a challenge can result in
stress
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MANAGING PERFORMANCE
ACCOMMODATING EMOTIONS - BECOMING AWARE
Most of us are unaware of our emotional states.
Learn to identify your emotional states and
make decisions only when feeling Positive.
Subtle physical signs gives clues to positive and
negative emotional states. Spot these cues in self
and others, and know when to intervene accordingly.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
COACHING YOURSELF – SELF TALK
Most of us have learnt to become our own worst critics.
We must change the way we talk within ourselves
Turn your INNER CRITIC into an INNER COACH (THE SELF-COACHING)
ENCOURAGE YOURSELF
Improve your self-talk
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MANAGING PERFORMANCE
COACHING YOURSELF – SELF TALK
Turning INNER CRITIC into an INNER COACH (The self-coaching)
Our inner dialogue is often determine our thoughts & feelings.
Most of us indulge in negative self-talk.
Improve your self-talk
Give yourself frequent ENCOURAGEMENT
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MANAGING PERFORMANCE
COACHING YOURSELF – SELF TALK
INNER COACHING
Inner Voice (Self talk) has three main components
1. Speed,
2. Tone, and
3. Volume.
Alter any of these factors and change the way you feel.
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MANAGING PERFORMANCE
VISUALIZATION
VISUAL THINKING
Visual thinking is a mental rehearsal & creative process.
Visual thinking allows imagining many possibilities very quickly.
Visual thinking is driven by inner dialogue (auditory internal
dialogue) asking quality questions.
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MANAGING PERFORMANCE
VISUAL BRAIN
VISUAL THINKING
Three Languages of BRAIN
1. Auditory,
2. Visual, and
3. Kinaesthetic (feelings).
Our effectiveness is increased when all the languages
work in tandem in their strength areas.
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MANAGING PERFORMANCE
VISUAL BRAIN
VISUAL SENSE
Is best for quickly imagining many possibilities.
KINAESTHETIC SENSE
Is best for deciding which option is the best.
Changing VISUAL IMAGES can change our
EMOTIONAL STATE
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
RECOGNIZING INNER CONFLICT
Inner conflict drains Energy and Motivation.
Work to resolve inner conflicts
Do not fight against yourself and waste your energy.
Resolve doubts before committing to an action
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
RECOGNIZING HABITS
Habits are ways of automating a bundle of thought
and behaviour sequences.
Being aware of habits is the first step towards
changing them.
Our level of PERFORMANCE is related to the
effectiveness of our HABITS
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
DEALING WITH PROBLEMS
Handling problems at the wrong level is the disheartening
Identify the level before addressing the problem.
1. ENVIRONMENTAL level change.
2. BEHAVIOURAL level change.
3. EXPECTATION level change.
4. CAPABILITY level change.
5. IDENTITY level change.
6. VALUE level change
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
OPTIMIZING TIME
TIME influence PERFORMANCE.
Spend time focusing on priorities
Success at work is knowing the difference
between what is IMPORTANT and what is URGENT.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
OPTIMIZING TIME
PRIORITIZING IMPORTANT TASKS OVER URGENT TASKS
1. URGENT & IMPORTANT
2. URGENT & NOT IMPORTANT
3. IMPORTANT & NOT URGENT
4. NOT IMPORTANT & NOT URGENT
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
HELPING OTHERS IMPROVE
Enhance your working relationships by adopting
principles and skills of NONVERBAL COMMUNICATION.
See your behaviour from other people's perspectives.
Remember:
Results are produced through good working relationships
between people (Interpersonal Skills).
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MANAGING PERFORMANCE
HELPING OTHERS IMPROVE
IMPACT OF COMMUNICATION
Research shows that,
In face-to-face communication,
VOICE TONES and BODY LANGUAGE
have a greater effect on
how people react and
respond to each other
than words themselves
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HELPING OTHERS IMPROVE
PACING AND LEADING
PACING is acknowledging what is being said.
PACING can be done non-verbally by nodding head
PACING makes person feel confident that
he is been listened and makes him more RECEPTIVE.
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HELPING OTHERS IMPROVE
PACING AND LEADING
LEADING is redirecting the flow of communication.
Matching PHYSIOLOGICAL & AUDITORILY Maps with
others is called PACING and LEADING
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MANAGING PERFORMANCE
HELPING OTHERS IMPROVE
MATCHING BEHAVIOURS
It is tuning your body language and voice
to other people's preferred styles.
MISMATCHING BEHAVIOURS can damage relationships and
performance.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
HELPING OTHERS IMPROVE
Remember, It is not what you say, but how you say it.
Always aim to bring out the best in others.
Practise LISTENING for people's personal criteria
in all situations.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
HELPING OTHERS IMPROVE
WORKING WITH PERSONALITY TRAITS
People consistently behave in a particular style & pattern.
Recognizing patterns in self and others helps in increasing
effectiveness.
Understanding peoples’ behaviour patterns helps in resolving
problems
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Development Program
IMPROVING PERFORMANCE
MANAGING PERFORMANCE
HELPING OTHERS IMPROVE
ADAPTING TO DIFFERENCE
Learn to recognize patterns of behaviour and
work with differences to maximize performance.
APPLYING DIFFERENCES
Match people's natural personality preferences to
the tasks that they perform.
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MANAGING PERFORMANCE
NEGOTIATION STYLES
Treat the other’s interests with respect to get the best results.
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NEGOTIATION STYLES
Treat the other’s interests with respect to get the best results.
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MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
Effective meetings transforms personal & organizational productivity.
Have a clear agenda and aim of a meeting
Summarize where the meeting has got to and where it is going.
Summarize the goals achieved and refocus on the next
Be methodical and keep track of the progress
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
RECOGNIZING THE CUES
When talking notice which thinking style is predominant
VISUAL – AUDITORY or KINESTHETICS
Listen for visual, auditory, and kinaesthetic based words or phrases.
Recognize the cues and fine-tune communication to fit the style.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
RECOGNIZING THE CUES
SPOTTING THE CUES
In communication:
Looking up is indicative of VISUAL thinking.
Looking down towards left is indicative of SELF TALK.
Looking down towards right is indicative of FEELINGS.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
RECOGNIZING THE CUES
ADAPTING TO THE CUES
Change thinking style to match other person’s style.
When talking to a group of people, use verbal, auditory, and
kinaesthetic cues equally.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
RECOGNIZING THE CUES
ADAPTING TO THE CUES
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MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
Be specific with questions.
Adapt to other people's language patterns.
Observe people's non-verbal responses.
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
CHOOSING WORDS
Remember people react differently to the same words.
Use sensitive and thoughtful language
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
CHOOSING WORDS
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
CHOOSING WORDS
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IMPROVING PERFORMANCE
MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
CHOOSING WORDS
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MANAGING PERFORMANCE
INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
VERBAL BEHAVIOUR is expressed through WORDS
NON-VERBAL BEHAVIOUR is expressed through BODY LANGUAGE and
VOICE TONES.
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INFLUENTIAL MEETINGS
INFLUENCING THROUGH LANGUAGE
ASSESSING UNDERSTANDING
With people, be sensitive and alert to their NON-VERBAL SIGNALS
to be sure of your correct understanding.
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COACHING
Make a habit of learning from people
Look at problems as opportunities to concentrateon self-development
Use coaching as an opportunity to improve your relationships
Be supportive and encouraging
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MANAGING PERFORMANCE
LEARNING
Performance is a combination of Competencies
Have a learning attitude
You can learn anything from anyone if you want to, believe you can,
and know how to.
Take every Opportunity to learn from people
Remember LEARNING is a continuous process
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LEADERSHIP
Leaders have the ability to inspire and bring out the best in others.
Focus less on giving orders, and more on coaching.
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EVALUATING YOUR PERFORMANCE SKILLS
Evaluate your ability by responding to the following statements, and mark the
option that is closest to your experience.
Be as honest as you can: if your answer is "never", mark Option 1; if it is
"always", mark Option 4, and so on.
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EVALUATING YOUR PERFORMANCE SKILLS
ANALYSIS
Add up the total score and check performance by referring to the
corresponding evaluation below.
12-24 points
There is considerable potential for improving performance and boosting your communication
capabilities.
25-36 points
You should concentrate on developing your weakest areas.
37-48 points
Excellent you have strong Emotional-intelligence capabilities