1.
PROJECT REPORT
(Submitted for the degree of B.com (honors) in accounting and finance under the University of Calcutta)
TOPIC: - A PROJECT REPORT ON CUSTOMER’S
PERCEPTION TOWARDS GST (GOODS AND
SERVICE TAX).
SUBMITTED BY
Name of the candidate - SHREY OJHA
Registration number - 017-1111-0014-17
CU Roll number - 171017-21-1497
Name of the college - The Bhawanipur Guajarati Education Society College
UID - 0101170091
SUPERVISED BY
Name of the supervisor – DIPPARNA JANA
Name of the college - The Bhawanipur Guajarati education society college
MONTH AND YEAR OF SUBMISSION
JUNE, 2020
PAGE | I

2.
ANNEXURE – IA
SUPERVISOR’S CERTIFICATE
This is to certify that SHREY OJHA a student of B.com (honors’) in E - BUSINESS of the
BHAWANIPUR GUJARATI EDUCATION SOCIETY COLLEGE under the university of
Calcutta has worked under my supervision and guidance for his project work and prepared a
Project report with the title GOODS AND SERVICE TAX (GST), which he is submitting is his
Genuine and original work to the Best of my knowledge.
PLACE – KOLKATA SIGNATURE-
DATE- NAME- PROF. DIPPARNA
JANA.
NAME OF THE COLLEGE- BHAWANIPUR GUJARATI EDUCATION SOCIETY COLLEGE
PAGE | II

3.
ANNEXURE - IB
STUDENTS DECLARATION
I hereby declare that the project work with the title GOODS AND SERVICE TAX (GST)
Submitted by me for the partial fulfillment of the degree of B.com (honors’) in E-BUSINESS
Under the University of Calcutta is my original work and has not been submitted earlier to any
Other university for the Fulfillment of the requirement for any course of study.
I also declare that no chapter of this manuscript in whole or in part has been incorporated in
This report from any earlier work done by others or by me. However, extracts of any literature
Which has been used for this report has been duly acknowledged providing details of such
Literature in the references.
PLACE – KOLKATA SIGNATURE-
DATE- NAME –SHREY OJHA
ADDRESS – DHANBAD CITY
(JHARKHAND) 826001
C.U. ROLL NUMBER - 171017-21-1497
REGISTRATION No -017-1111-0014-17
PAGE | III

4.
ACKNOWLEDGEMENT
I would like to start by thanking the college for providing us with such a wonderful opportunity to prepare the
project, by including this as a part of our study curriculum. I wish to express my sincere gratitude to our TEACHER-
IN-CHARGE of THE BHAWANIPUR GUJARATI EDUCATION SOCIETY COLLEGE for providing me an opportunity to do
my project work on “GOODS AND SERVICE TAX”. I am very grateful to my project guide Prof. Dipparna Jana, for
this valuable and timely guidance throughout the project. Her feedback, guidance and support have been very
Useful and invaluable. I would thank her for being my mentor in this research. I also thank my friends, who have
Found out time to help me with my project when needed. Without their help this project would not have been
Presentable one. Lastly, I do pay all my thanks to my parents, and god for supporting me in all walks of life.
PAGE | IV

5.
TABLE OF CONTENTS
CHAPTERS CONTENTS PAGE NO
1 INTRODUCTION OF THE
TOPIC
1 - 14
Concept and introduction
of tax
2
Brief history of taxation 2
Background of GST
outside India
3
Background of GST in
India
4 - 5
Need of the study 6 - 7
Literature review 8 - 10
Research methodology 11
Hypothesis of the study 12 - 13
Chapter planning list of
abbreviations
14
2 Conceptual framework 15 - 18
Concept of
GSTclassification of GST
16 - 17
Advantages of GST 17
Disadvantages of GST
challenges of GST
18
3 Representation of data
and findings
19 – 34
Data analysis and
interpretation
20
Classification on the basis
of gender
21
Classification on the basis
of age
22
Classification on the basis
of occupation
23
Classification on the basis
of qualification
24
Is GST a good tax reform? 25
Perception towards GST
implementation
26

6.
GST has increased tax
burden on common man?
27
Is India ready for GST? 28
Has GST increased tax
burden on businessman?
29
Government has imposed
GST without any
preparation?
30
GST is difficult? 31
GST will increase tax
inflation?
32
Is GST beneficial in long
term?
33
Will GST affect small
business?
34
4 Recommendation and
conclusion
35 - 38
Summary of the
study/conclusion
35
Bibliography 36
Annexure 37 - 38

7.
CHAPTER - 1:
INTRODUCTION
PAGE | 1

8.
Concept and introduction of tax:-
Taxation is the inherent power of the state to impose contribution upon persons, properties, or
right for the purpose of generating revenues for public purposes.
Taxes are enforced proportional contributions from persons to property levied by the law making
body of the state by virtue of its sovereignty for the support of the government and all public
needs.
BRIEF HISTORY OF TAXATION.
→Tax is today an important source of revenue for the government in all the countries. More
than 3000years ago inhabitants of ancient Egypt and Greece used to pay tax, consumption taxes
and custom duties, income tax was first introduced in India in 1860 by James Wilson who
became Indian’s first finance member .
In order to meet the losses sustained by the government on account of military mutiny of 1857.
In 1918 a new income tax bill was passed and which was further again replaced in 1922. Finally,
the ministry of law and finance, the income tax was passed in 1961 and was brought and came
into force on 1st
April 1962, and this is also known as the financial year in current era, i.e.
(1.04.18 – 31.03.2020).
TAXATION SYSTEM.
Tax system of raising money to finance Government. All governments require payment of
money taxes from people.
Government use revenues to pay soldiers and police to build dams and roads, to operate schools
and hospitals, to provide food to the poor and medical care facilities etc and hundreds of other
purposes without taxes to fund its activities, government could not exist.
So, taxation is the most important source of revenues for modern government typically according
for 90% or more of their income.
PAGE | 2

9.
BACKGROUND OF GOODS AND SERVICE TAX OUTSIDE
INDIA.
Goods and services also known as the value added tax (VAT) or harmonized sales tax. Following
are some successfully implemented GST models in other countries:-
1) FRANCE:
a) Rate of GST19.6%
b) France was the first country to introduce GST in 1954.
Worldwide, almost 150 countries have introduced GST in one or the other form since now. Most
of the counties have a unified GST system. Brazil and Canada follow a dual system vies a vies
India is going to introduce, in China; GST applies only to goods and the provisions of repairs,
replacements and processing services.
2) AUSTRALIA:
a) Rate of GST 10%
b) GST is administrated by the tax office on behalf of the Australian government and is
appropriated to the state and territories.
c) Every company whose turnover exceeds $75000 is liable for registration under GST
and in default 1/11th
of the income and some amount in form of penalty.
3) CANADA:
a) GST is imposed at 5% in part IX of the excise tax act. GST is levied on goods and
services made in Canada except items that are either exempt or zero rated.
b) When a supplier makes a zero rated supply, he is eligible to recover any GST paid on
purchases but the supplier who makes a supply of exempt goods he is not eligible to
take input tax credit on purchases for the purpose of making the exempt goods and
services.
PAGE | 3

10.
4) NEW ZELAND:
a) Rate of GST is 12.5%
b) Exceptions are, rent collected on residential rental properties, donations and financial
services.
HISTORICAL BACKGROUND OF GOODS AND SERVICE TAX
IN INDIA.
1) Amaresh Baghchi report, 1994 suggests that the introduction of Value Added Tax will act
as root for implementation of Goods and Service Tax in India.
2) Ashinn Dasgupta, 2000 empowered committee, which introduces VAT systems in 2005,
which has replaced old age taxation system in India.
3) Vijay Kelkar task force 2004, it strongly recommended that the integration of indirect
taxes into the form of GST in India.
4) Announcement of GST to be implemented by 1st
April, 2010 after successfully
implementation of VAT system in India and suggestion various committees and task
force on GST, the union government first time in union budget 2006-2007 announced
that the GST would be applicable from 1st
April 2010.
5) The government has formed various joint working groups of state finance ministers to
study the impact of GST on various states.
6) The empowered committees of state finance ministers after various meetings reached on
amicable formulae for implementation of GST in India.
7) Task force of finance ministers has submitted their report in December 2009 on structure
of GST in India.
8) In August, 2013 standing committee on finance tabled its report on GST bill.
9) In December, 2014 revised constitution amendment bill was tabled in parliament.
10) On June, 14, 2016, the ministry of finance released draft model law on GST in public
domain for views and suggestions.
PAGE | 4

11.
11) GST bill passes in Rajya Sabha on 3rd
August , 2016 , the constitution amendment
(122nd
) bill 2014 was passes by Rajya Sabha with concern amendments which were as
follows:-
a) The changes made by Rajya Sabha were unanimously passed by Lok Sabha.
b) The final step to the constitution (122nd
) amendment bill, 2014, becoming an act was
taken when the Honorable President of India gave his final assent on September 8,
2016.
12) In 2017 – four GST related bill were in passage to the Parliament.
a) Central GST bill.
b) Integrated GST bill.
c) Union territory GST bill.
d) GST (compensation to states) bill.
13) In 2017, GST council finalizes the GST rules and GST rates.
14) When GST is applicable - Modi government wanted to apply the bill from 1st
July 2017,
but due to some legal problems GST bill was not applicable before 1st
July 2017.
PAGE | 5

12.
NEED OF THE STUDY.
In this following module, we are going to understand the need of the
undertaken topic, GST. Why is GST important? What is the need of this
system of tax?
Firstly, let us know the opportunities of GST briefly.
a) An end to cascading effects.
b) Growth of revenue in states and union.
c) Reduces transaction cost and unnecessary wastage.
d) Eliminates the multiplicity of taxation.
e) One point single tax.
f) Reduces average burden.
g) Reduces the corruption.
Let us now know the benefits of GST bill in India.
(A)MAKE IN INDIA.
(i) Will help to create a unified common national market for India, giving a boost to
foreign investment and ‘Make in India campaign’.
(ii) Harmonization of laws. Procedures and rates of tax.
(iii) Ultimately it will help in poverty eradication by generating more employment and
more financial resources.
(iv) Improve the overall investment climate in the country which will naturally benefit
the development in the states.
(v) Uniform SGST and IGST rates will reduce the incentive for evasion by
eliminating rate between neighboring states.
PAGE | 6

13.
(B) EASE OF DOING BUSINESS.
(i) Simple tax regime with fewer exemptions.
(ii) Reduction is the multiplicity of taxes that are at present governing our indirect tax
system leading to simplification and uniformity.
(iii) Reduction in compliance cost – No multiple records keeping for a variety of taxes
– so lesser investment of resources and manpower in maintaining records.
(iv) Timeliness to be provided for important activities like obtaining registrations,
refunds etc
(v) Electronic matching of input tax credits all-across India thus making the process
more transparent and accountable.
(C) BENEIFTS TO CONSUMERS:
(i) Final price of goods is expected to be lower due to seamless flow of input tax
credit between the manufacturer, retailer and service supplier.
(ii) It is expected that a relatively large segment of small retailers will be either
exempted from tax or will suffer very low tax rates under a compounding scheme;
purchase from such entities will cost less for the consumers.
(iii) Average tax burden on companies is likely to come down which is expected to
reduce prices and lower price mean more consumption.
PAGE | 7

14.
LITREATURE REVIEW
The proposed GST is likely to change the whole scenario of current indirect tax system.
It is considered as the biggest tax reform since 1947. Currently, in India complicated
Indirect tax system is followed with imbrications of taxes imposed by unions and states
Separately. GST will unify all the indirect taxes under an umbrella and will create a
Smooth national market.
GST was first introduced by France in 1954 and now is followed by 140 countries. Most
Of the countries follow unified GST while some countries like Brazil, Canada follow a
Dual GST system where the tax is imposes by the state and central both.
▐ According to Tan and Chin-Fat (2000) –
Malaysian understanding regarding GST was still low. Based on a study conducted by
Djawadi and Faher (2013) pointed out that knowledge about tax is important to increase
The thrust of authorities and also the citizens.
▐ Ehtisham Ahmad and Satya Poddar (2009) –
They studied, ‘goods and service tax reform and intergovernmental consideration in India, ‘and
found that GST introduction will provide a transparent tax system with increase in output and
productivity of economy in India. But the benefits of GST are critically dependent on rational
design of GST.
PAGE | 8

15.
▐ According to Patil et aL. (2010). –
Public awareness towards GST is low. There are several factors that discourage customers from
accepting GST implementation in Malaysia and the most important factor among all is a fear of
price increase and will cause the inflation.
▐ According to Torgler (2011).
Tax morale is important to taxpayer awareness. On the other hand, research by Tekeli (2011),
using multiple regression analysis show that the tax morale has insignificant relationship on tax
awareness. A Tekeli (2011) conclusion is supported study by regarding cause and consequences
of tax morale.
▐ According to Nishita Gupta (2014). –
In her study stated that implementations of GST in the Indian framework will lead to commercial
benefits which were untouched by the VAT system and would essentially lead to economic
development.
▐ According to Jai Prakash (2014). –
In his research study he mentioned that the GST at the central and the state level are expected to
give more relief to industry, trade, agriculture and consumer through a more comprehensive and
wider coverage of input tax set off and service tax set off, subsuming of several taxes in the GST
and planning out of CST.
▐ According to Times of India dated (27 July, 2017),
It stated that the GST implication across the different places for the same product has wider
differences which the consumers are unaware, resulting them in surprise. For example a sweet
sold in a counter shop is taxes with 5% but if it is served in a hotel it is taxed with 18%, this has
resulted in difference of consumers shopping to purchase the similar products.
PAGE | 9

16.
Objectives Of the study.
The main objectives of implementing GST are as follows.
1.) To understand and study the concepts, ides and implementation of GST in India.
2.) To analyze in detail the understanding of GST among common people.
3.) To study, how far implementation of GST has created positive or negative impact from
the point of view of common individual.
PAGE | 10

17.
RESEARCH METHODOLOGY
INTRODUCTION OF RESEARCH METHODOLOGY:
Research is a logical and systematic search for new and useful information on a particular topic.
Research methodology is a systematic way to solve a problem. It is a science of studying how
research is to be carried out. Essentially, the procedures by which researchers go about their
work of describing, explaining, and predicting, phenomenon are called research methodology.
RESEARCH PROBLEM:
The present research is exploratory in nature. Since, GST is a new phenomenon in India; there
are hardly any studies in this area. Especially there is a huge gap of empirical and behavior
studies on GST in India. The study tries to find the significance of popular perception regarding
GST.
SCOPE OT THE STUDY:-
This study is conducted to find out the views of consumers in Dhanbad district and to know
about the expenditure pattern and the variation. The respondents selected are of mixed group
which will give wider difference in understanding. The scope of the study is limited only to the
concerned area of study which cannot be justified for any other place.
PAGE | 11

18.
HYPOTHESIS OF THE STUDY:-
TOOLS OF ANALYSIS:
 MATHEMATICAL TOOLS:
(a) Percentage method.
In the present work, mathematical tools are used. In this method percentage and simple average
has been used to analyze and interpret the data.
PERCENTAGE METHOD:-
It was used to draw specific inferences from the collected data that fulfills the objective of the
study.
The formulae used were:
P = Q/R * 100
Where,
P = Reading in percentage
Q = Number of respondents falling in specific category
R = Total number of respondents.
 STATISTICAL TOOLS:
(a) Arithmetic mean
Statistics is an imposing form of mathematics. It is the aggregate of facts affected to a marked
extent by multiplicity of causes, numerically exposed, enumerated or estimated according to a
reasonable standard of accuracy, collected in systematic manner for a predetermined purpose and
place in relation to each other. The following tools are used in this method are given briefly
below as:
ARITHMETIC MEAN:
This tool has been used to find out the average of the opinion of the respective .It is most widely
used method of average and can be found out by applying the following formula:
PAGE | 12

19.
X = Wx
W
Where,
Xw = weighted arithmetic mean.
X = Variable values
W = weight attached to variable values.
LIMITATION OF THE STUDY:
This study too has its limitations that limit the applicability and validity of the study. The
limitations are below.
1.) The sample size was small and cannot be applied to the entire population.
2.) GST is new launched tax system so some complications are faced by the people.
PAGE | 13

20.
CHAPTER PLANNING.
The study of this project is divided into 4 chapters.
CHAPTER – 1: - This part of the chapter deals with the body of the project report, which
includes the introduction, background of the study, need for the study, literature review,
objectives, research methodology, limitations of the study and chapter planning.
CHAPTER – 2:- In this chapter, conceptual framework of the project report is done.
CHAPTER – 3:- This chapter contains all the analysis and findings with the help of survey done.
All the data have been shown with the help of graphs and interpreted briefly.
CHAPTER- 4:- This is the last chapter which deals with the conclusion and recommendation of
the project.
LIST OF ABBREVIATONS.
GST GOODS AND SERVICE TAX
SST SALES TAX AND SERVICE TAX
INT INTENTION TO GST COMPLIANCE
TLE TAX LAW AND ENFORCMENT
TK TAX KNOWLEDGE
TSC TAX SYSTEM COMPLEXITY
CGST CENTRAL GOODS AND SERVICE TAX
SGST STATE GOODS AND SERVICE TAX
IGST INTEGRATED GOODS AND SERVICE TAX.
PAGE | 14

21.
CHAPTER – 2:
CONCEPTUAL FRAMEWORK
PAGE | 15

22.
Concept of GST.
Indirect tax is considered to be a major source of income for both state and central government in
India and all over the world. With time it was felt that there are taxes on every stage or multiple
stage taxes which have been removed by introducing the VAT but again it felt by many countries
that there are problems with VAT due to separate functioning of state and central government,
hence many countries adopted Goods and Service tax (GST) as a single indirect tax which too
without difference at state to state level. Another benefit of GST is that it summed up a number
of types of indirect taxes which solves the administrative difficulties of various tax handling. The
GST is successfully adopted by many countries of the world and has also been adopted by India
with the same mindset,
CLASSIFICATION OF GST.
LET US KNOW HOW GST OPERATES.
CASE – 1: Sale in one state, resale in the same state.
Suppose goods are moving from Kolkata to Durgapur. Since it is a sale within a state, CGST and
SGST will be levied. Further the same goods are sold from Durgapur to Asansol. This is again a
sale within a state, so CGST and SGST will be levied. As the sale price increase due to GST the
further GST increases.
CASE – 2: Sale in one state, resale in other state.
Suppose goods are moving from Kolkata to Ranigunj. Since it is a sale within a state. CGST and
SGST will be levied. Later the goods are resold from Ranigunj to Dhanbad (outside the state).
Therefore, IGST will be levied. Whole CGST will go to the central government.
Though the SGST don’t go to the central government but still credit will be claimed by the tax
payer and in his case the loss to the central Govt will be compensated by the State Govt to the
Central Govt.
PAGE | 16

23.
CASE – 3: Sale outside the state, resale in that state.
Now suppose goods are sold from Kolkata to Kanpur. Since it is an interstate sale, IGST will be
levied. Later the good are resold from Kanpur to Mirzapur (same state). Therefore, CGST and
SGST will be levied.
The state Govt will provide the tax credit against the IGST through the fact that IGST don’t go to
the state Govt.
ADVANTAGES OF GST:
1.) Reduction in prices as the cascading effect is eliminated and full credit is given to traders
and manufacturers
.
2.) Increase in Government revenue as it will reduce tax avoidance or evasion.
3.) It will boost GDP by 1 to 1.5% annually.
4.) Automated and ease mechanism of tax credit.
5.) Statutory forms like C- form, F- form, etc will be eliminated.
6.) Easy movements of goods and services across state borders.
7.) Composite contracts for goods and services have become simpler.
8.) Local manufacturing would become cost competitive against the imported products.
PAGE | 17

24.
DISADVANTAGES OF GST.
1.) Service sector business need to take state- wise registration for increases compliance.
2.) A number of exemptions would be removed.
3.) The tax on services gone up substantially from 14% to 20%.
4.) Tax on retails has almost doubled.
5.) Tax rates on imported goods are increasing by 6%.
6.) There will be dual control on every business by Central and State government. So
compliance cost has been increases.
7.) All credit will be available through online connectivity with GST network. Hence,
small business may find difficult to use the system.
CHALLENGES OF GST.
1.) For smooth functioning, it is important that GST clearly sets out the taxable event.
2.) The GST is a destination based tax, not the origin one.
3.) More awareness about GST and its software’s have to be made, and professionals really
need to take the initiative to assume to responsibility.
4.) The additional 1% tax (non creditable) for sales to certain identified producing states for
limited period should be withdrawn as it is against the basic premises of GST.
5.) It is difficult to decide the minimum threshold value beyond which the GST will be
applicable.
PAGE | 18

25.
CHAPTER – 3
REPRESENTATION OF
DATA ANALYSIS AND
FINDINGS.
PAGE | 19

26.
PAGE | 17
DATA ANALYSIS AND INTERPRETATION.
The data collected is collected through an e-form. I have created an e-form with the help of
Google forms app. In this app I have had put several questions regarding my project report topic.
So in this chapter efforts have been made to analyze and interpret the collective data towards
Perception of customers of Dist of Dhanbad (DHN) on Goods and Service Tax through a
Questionnaire.
First of all the collected data have been presented in tabular form and there after it is analyzed
with help of percentage and pie charts.
PAGE | 20

27.
TABLE 3.1: - Classifying the respondents on the basis of their gender. The genders are male and
female. The description is below.
TABLE No 3.1
Classification on basis of gender.
SR No GENDER No of respondents Percentage (%)
1 MALE 24 48%
2 FEMALE 26 52%
TOTAL 50 100.00%
Classification on basis of gender (PIE CHART)
Interpretation:
From the above table it is shown that the majority of respondents are Females 52% and Male
48%.
PAGE | 21
24
26
MALE :FEMALE
MALE
FEMALE

28.
TABLE 3.2: - An attempt has been made to classify the respondents on the basis of their Age
factor.
Table 3.2
Classification on the basis of age.
Serial number Age group No of respondents Percentage (%)
1 Below 25 40 80.00 %
2 25 - 40 3 6.00 %
3 Above 40 7 14 %
TOTAL 50 100.00 %
Classification on the basis of age (PIE CHART)
INTERPRETATION:
From the above table and figure it is clear that majority of respondents that is 80% are below age
group of 25. Whereas a 6% belongs to the age group of 25 – 40. And the rest 14% is the age
group of above 40 years. Thus it can be concluded that the majority of respondents are in the age
group of below 25 years.
PAGE | 22
80%
6%
14%
AGE GROUP
Below 25
25 - 40
Abovw 40

29.
TABLE 3.3:- An attempt has been made to classify the respondents on the basis of their
occupation.
Table 3.3:-
Classification on basis of occupation.
Serial number Occupation No. of respondents Percentage (%)
1 Business Man 6 12.00%
2 Service men 5 10.00%
3 Professional 2 4.00%
4 Any other 37 74.00%
TOTAL 50 100.00%
Classification on the basis of occupation (PIE CHART).
INTERPRETATION:-
From the above table and figure it is depicted that maximum respondents are in any other
occupation 74.00% (student, teacher, etc). The percentage of business men, service men and
professional stands at 12.00%, 10.00%, and 4.00%.
PAGE | 23
12.00%
10.00%
4.00%
74.00%
Occupation
Businessmen
Service men
Proffesional
Any other

30.
TABLE 3.4: - An attempt has been made to classify the respondents on the basis of their
qualifications.
TABLE 3.4
Classification on the basis of qualifications.
Serial number Qualifications No. of respondents Percentage (%)
1 Graduation 21 42.00%
2 Post – Graduation 6 12.00%
3 Any other
qualification
23 46.00%
TOTAL 50 100.00%
Classification on the basis of occupation. (PIE CHART)
INTERPRETATION:
The above chart depicts the qualification of the respondents, Graduation holds 42%, and Post
Graduation holds 12% and any other qualified people are about 46%.
PAGE | 24
42.00%
12.00%
46.00%
Occupation
Graduation
Post graduation
Any other qualification

31.
TABLE 3.5:- An attempt has been made to classify the respondents towards the Goods and
Service Tax. The perception level of the respondents has been divided into five categories –
Strongly Agree, Agree, Neutral, Disagree, and Strongly Disagree. The description of this is given
below.
TABLE 3.5
Classification of respondents on the basis of their perception regarding “GST is a very good tax
reform in India”.
Serial number Response No. of respondents Percentage (%)
1 Strongly Agree 25 50.00%
2 Agree 19 38.00%
3 Neutral 6 12.00%
4 Disagree 0 0.00%
5 Strongly Disagree 0 0.00%
TOTAL 50 100.00%
INTERPRETATION:-
Above chart depicts that the majority of the respondents are satisfied with the statement that GST
is a very good tax reform in India, about 50.00% of respondents are satisfied.
PAGE | 25
50.00%
38.00%
12.00%
0.00% 0.00%
GST is a very good tax reform in India
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

32.
Table 3.6:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “GST has increases the various legal formalities”.
Table 3.6:-
Classification of respondents regarding their perception over GST implementation.
Serial number Response No of respondents Percentage (%)
1 Strongly agree 15 30.00%
2 Agree 20 40.00%
3 Neutral 10 20.00%
4 Disagree 3 6.00%
5 Strongly disagree 2 4.00%
INTERPRETATION:-
Above charts depicts the mixed reaction of the respondents with the statement. The majority i.e.
40% agrees with the statement but not strongly agree. Strongly agree are 30%.
PAGE | 26
30.00%
40.00%
20.00%
6.00%
4.00%
GST has increases legal formalities.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

33.
Table 3.7:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “GST has increases the tax burden on common man”.
Table 3.7
Table of response of the respondents on the statement “GST has increased tax burden on
common man”
Serial number Response No of respondents Percentage (%)
1 Strongly agree 10 20.00%
2 Agree 16 32.00%
3 Neutral 12 24.00%
4 Disagree 8 16.00%
5 Strongly disagree 4 8.00%
INTERPRETATION:-
Above chart depicts that the majority of respondents Agree on the statement above. Neutral
respondents also stand at 24%. And people who disagree are at 16.00%.
PAGE | 27
20.00%
32.00%24.00%
16.00%
8.00%
GST has increases the tax burden
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

34.
Table 3.8:- An attempt has been made to classify the respondents on the basis of their response
towards the question “is India really ready for GST implementation”.
Table 3.8
Classification of respondents on the basis of the statement” Is India really ready for GST
implementation”.
Serial number Response No of respondents Percentage (%)
1 Strongly agree 11 22.00%
2 Agree 18 36.00%
3 Neutral 12 24.00%
4 Disagree 7 14.00%
5 Strongly disagree 2 4.00%
INTERPRETATION:-
From the above chart it is shown that 36% people agree and 22% people strongly agree. Whereas
neutral people stand at 24% and about 14% people disagree.
PAGE | 28
22.00%
36.00%
24.00%
14.00%
4.00%
Is India ready for GST implementation
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

35.
Table 3.9:- An attempt has been made to classify the respondents on the basis of the statement
“GST has increases the tax burden on businessmen”.
Table 3.9
Classification on the basis of the statement stated above.
Serial number Response No of response Percentage (%)
1 Strongly agree 10 20.00%
2 Agree 14 28.00%
3 Neutral 18 36.00%
4 Disagree 5 10.00%
5 Strongly disagree 3 6.00%
INTERPRETATION:-
To the statement that GST has increased tax burden on businessmen, the respondents remained
neutral, about 36% respondents were neutral to the statement, whereas 28% people agree to the
statement. About 20% of the people disagree with the statement too.
PAGE | 29
20.00%
28.00%36.00%
10.00%
6.00%
GST has increased tax burden on
businessmen
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

36.
Table 3.10:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “Government has imposed GST on people without any preparation”.
Table 3.10:-
Classification on the basis of the above statement
Serial number Response No of respondents Percentage (%)
1 Strongly agree 6 12.00%
2 Agree 13 26.00%
3 Neutral 12 24.00%
4 Disagree 11 22.00%
5 Strongly disagree 8 16.00%
INTERPRETATION:-
In the above presented chart, people have a mixed reaction to the statement about government
imposing GST without preparation. Maximum people i.e. 28% people agree to the statement and
24% remain neutral, whereas 22% people disagree and about 16% people strongly disagree.
PAGE | 30
12.00%
26.00%
24.00%
22.00%
16.00%
Govt has imposed GST without preparation
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

37.
Table 3.11:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “GST is very difficult to understand”.
Table 3.11:-
Classification on the basis of the above statement.
Serial number Response No of respondents Percentage (%)
1 Strongly agree 3 6.00%
2 Agree 6 12.00%
3 Neutral 18 36.00%
4 Disagree 19 38.00%
5 Strongly disagree 4 8.00%
INTERPRETATION:-
In the above chart the ratio of neutral people to disagree people is almost the same. The people
who are neutral with the statement stand at about 36% whereas people who disagree are 38%.
There were respondents who strongly agreed to the statement and stood at 6%.
PAGE | 31
6.00%
12.00%
36.00%
38.00%
8.00%
GST is difficult to understand
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

38.
Table 3.12:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “GST will increase the tax inflation in the country”.
Table 3.12:-
Classification on the basis of the above statement.
Serial number Response No of respondents Percentage (%)
1 Strongly agree 8 16.00%
2 Agree 17 34.00%
3 Neutral 16 32.00%
4 Disagree 8 16.00%
5 Strongly disagree 1 2.00%
INTERPRETATION:-
In the above chart 34% people agree on the statement.
PAGE | 32
16.00%
34.00%32.00%
16.00%
2.00%
GST will increase tax inflation?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

39.
Table 3.13:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “Is GST beneficial in long term”.
Table 3.13
Classification on the basis of the above statement.
Serial number Response No of respondents Percentage (%)
1 Strongly agree 15 30.00%
2 Agree 20 40.00%
3 Neutral 13 13.00%
4 Disagree 2 4.00%
5 Strongly disagree 0 0.00%
INTERPRETATION:-
In the above chart majority of the respondents agree to the statement, and the percentage of
people who disagree stands low at 4.00%
PAGE | 33
30.00%
40.00%
13.00%
4.00% 0.00%
Is GST beneficial in long term?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

40.
Table 3.14:- An attempt has been made to classify the respondents on the basis of their response
regarding the statement “Will GST affect the small business”.
Table 3.14
Classification based on the above statement.
Serial number Response No of respondents Percentage (%)
1 Strongly agree 10 20.00%
2 Agree 14 28.00%
3 Neutral 12 24.00%
4 Disagree 11 22.00%
5 Strongly disagree 3 6.00%
INTERPRETATION:-
In the above chart there is complete mixed reaction amongst the respondents, 28% people agree
and 24% people are neutral. Whereas 6% people disagree too.
PAGE | 34
20.00%
28.00%
24.00%
22.00%
6.00%
Will GST affect small business?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

41.
CHAPTER – 4:
RECOMMENDATION AND CONCLUSION:
ABSTACT OF THE PROJECT:-
This project report helped me to get a deep understanding of the customer’s perception towards
the Goods and Service tax (GST).
This study is structured into four chapters, namely, introduction to the study, conceptual
framework, representation of data and analysis and conclusion.
The first chapter includes the introduction of the study which includes background of the study,
objectives, need of the study, methodology, limitation of the study, and chapter planning.
The second chapter holds the conceptual framework which includes concept, advantages and
disadvantages of GST.
The third chapter holds the body of the project which contains the data collected from 50
sources. According to the data given there are charts and table which depict the perception of the
customers towards GST.
The last chapter contains summary of the study and conclusion. It also has the references which I
had used in making the project report; also there is a questionnaire in the end.
CONCLUSION:
This study highlights the overall overview of GST in Dhanbad District of JHARKHAND. The
government should put more effort to ensure that the consumers have a clear understanding, and
develop a positive perception towards GST, leading to its acceptance. Good understanding
among customers is important as it can generate a positive perception towards the taxation
policy. The JHARKHAND Government could initiate and promote an extensive publicity
program which could help to create awareness and generate positive perception among
customers in understanding the rationale and importance of GST in India.
PAGE | 35

42.
BIBLIOGRAPHY:-
Websites used:-
1.) www.gstindia.com
2.)www.gstn.org
3.)www.cbec.gov.in
4.)www.financialexpress.com
5.)www.gstcouncil.gov.in
Books used:-
1.) Kumar Nitin (2014) “GST in India: a way forward.
PAGE | 36

43.
ANNEXURE
A STUDY OF THE CUSTOMERS PERCEPTION TOWARDS GST
NAME: - EMAIL:-
CONTACT NUMBER:-
SECTION - A
Please ‘tick your choice’ ---
1.) GENDER (a) Male (b) Female
2.) STATUS (a) Married (b) unmarried
3.) AGE GROUP
(a) Below 25
(b) 25 – 40
(c) Above 40
4.) OCCUPATION
(a) Businessman
(b) Serviceman
(c) Professional
(d) Any other
5) QUALIFICATION
(a) Graduation
(b) Post graduation
(c) Any other qualification
PAGE | 37

44.
KINDLY TICK YOUR CHOICE. (SECTION B)
SR
NO
STATEMENTS STRONGLY
AGREE
AGREE NEUTRAL DISAGREE STRONGLY
DISAGREE
1 GST is a very
good tax reform
in India?
2 GST has
increased legal
formalities?
3 GST has
increases tax
burden on
common man?
4 Is India ready
for GST
implementation?
5 GST has
increased tax
burden on
businessmen?
6 Government has
imposed GST
without
preparation?
7 GST is very
difficult to
understand?
8 GST will
increase tax
inflation in the
country?
9 GST is
beneficial in
long term?
10 Will GST affect
small business?
PAGE | 38