Tetiquettes

Voice Quality ,[object Object],[object Object],[object Object],[object Object]

Tone conveys your emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pitch ,[object Object],[object Object],[object Object]

Volume ,[object Object],[object Object],[object Object]

Speed (Rate of Speech) ,[object Object],[object Object],[object Object]

Protocols ,[object Object],[object Object],[object Object],[object Object]

Three types of communicators ,[object Object],[object Object],[object Object]

Passive ,[object Object],[object Object],[object Object],[object Object]

Aggressive ,[object Object],[object Object],[object Object],[object Object],[object Object]

Assertive ,[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object]

Types of Questions ,[object Object],[object Object]

Open-Ended Questions ,[object Object],[object Object],[object Object],[object Object]

Open-Ended Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Closed-Ended Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Paraphrasing ,[object Object],[object Object],[object Object],[object Object]

Paraphrasing ,[object Object],[object Object]

Effective Word Usage ,[object Object],[object Object],[object Object],[object Object]

Receiving a telephone call ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Taking action ,[object Object],[object Object],[object Object],[object Object]

Making a telephone call ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Guidelines Substitute the following words With 1. Ya/Yeah Yes 2. Yes (to acknowledge) that's Right/ Right 3. No I am sorry, but…. 4. No issues/problem Certainly 5. Can I May I 6. What Would/ May 7. Hello? Excuse me

Tetiquettes

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Tetiquettes