1. SHIBU THANKACHAN
Email: shibuthankachany@gmail.com; Mobile: 9870004984,8879769202
Challenging openings in Sales, Business Development, Channel Management, Dealer/DSA Management,
Collections Management, Brand Management, Client Relationship Management in an organisation of
repute; preferably in the Banking & Financial Sectors.
CAREER SKETCH
 A self motivated professional with over 9 Plus years’ experience in the areas of Business Development, Sales/
Marketing, Client Relationship Management, Channel Management & Collections.
 Currently Serving with ICICI Bank Ltd – CE & Material Handling Equipment Finance Division Mumbai
 Track record of consistently achieving sales and recovery targets at branches, building dynamic sales teams,
identifying high-yielding services and products during the career span.
 Experience in Market Planning, Relationship Management to achieve pre-set sales targets.
 Demonstrated skills in customer relationship management, agency channels management as well as collection
transaction processing.
 Possess strong business acumen with proven track record of increasing revenues, streamlining workflow &
providing quality customer service to clients.
 Adept at providing sustained advisory services to clients as per need based Financial requirements.
 Ability to support & sustain a positive work environment that fosters team performance with strong
communication; relationship management skills.
 Bagged Appreciation Letter and Cash Incentives.
PROFICIENCY FORTE
Business Development & Marketing
 Implement strategies/ processes with a view to penetrate new accounts & expand existing ones, meeting pre-
determined business targets.
 Effectively manage Customer Relation Operations & ensure maximum Customer Satisfaction by providing timely
clarification of queries as well as generation of additional business.
 Identify new viable avenues to augment business generation by handling promotional activities.
Client Relationship Management
 Monitor clients’ portfolio performance, conduct profitability analysis, render sustained advisory services &
increase retention levels.
 Analyse risk appetite of an individual for providing them apt investment solutions; ensure that solutions provided
match the risk profile.
 Maintain healthy business relations with high net worth & corporate/ institutional clients, conduct presentations
and negotiate with the client for securing the orders.
 Provide advisory services to corporate & high net-worth customers on substantially improve funds management
and profitability.
Dealer/ DSA Management
 Enable business growth by developing & managing a network of dealers/ advisors.
 Guide & manage partners towards achieve sales & revenue targets.
 Implement below the line activities & ensure timely communication of company promotions & schemes to the
trade.
Recoveries & Collection
 Follow Recovery Management through monitoring of collection & recovery process thereby maximising revenue
generation & minimising irrecoverable debts.
 Handle high value cases / defaulters / insolvent clients & initiate appropriate legal actions.
 Handle Collection Agencies/Executives and Recovery Agents /Agencies.
Team Management
 Manage the gamut of tasks including manpower planning, recruitment, induction and training of Sales Teams
both in-house and at dealers’ end.
 Create an environment that sustains and encourage high performance; motivate teams in optimising their
contribution levels.

2. CAREER HIGHLIGHTS
April’15- with ICICI Bank Ltd., as Regional Head -Sales- CE & Material Handling Equipment Finance ,
Mumbai
 Responsibilities included identifying revenue opportunities with both existing and new clients. Duties included
structuring strategic proposals, negotiating business terms & conditions and closing the transaction.
 Take the lead role in selling financial products/services to prospective Clients /Organisations along with managing
Dealer/ DSA partners’ activity within an assigned geographical region.
 Work closely with the operational and oter-services teams, utilize relationships to ensure that product
implementation schedules are met.
 Facilitate strategic partners' resources to assist in the sales process.
 Engage, equip, and lead all sales channels (including Dealer/DSA partners) with appropriate training, tools, and
strategy development for financial products/services.
 Played a key role in managing the Planning and Implementation of Sales, Retail, Dealerships operations’, Field
Level Activities, Product Management, Training/ Development, Marketing, Collection Activities with strength of 4
personnel. Reported to RH.
 Successfully conducted BTL activities to reach the brand every nook and corner.
 Customer Retention.- Current economic volatility has increased the need in industries with limited resources to
identify new opportunities to retain its current customer base. Customer retention is one of the key factors to
sustain business growth. Developing retention models assist the company by identifying key drivers for
increasing retention and focusing the communication to the "right" customers.
Sep’09-Apr’15 Sundaram Finance Ltd., as Deputy Manager- CAR,LCV,CE & Material Handling Equipment
Finance Division Mumbai (Promoted from Executive within 24 months)
 Responsibilities included identifying revenue opportunities with both existing and new clients. Duties included
structuring strategic proposals, negotiating business terms & conditions and closing the transaction.
 Take the lead role in selling financial products/services to prospective Clients /Organisations along with managing
Dealer/ DSA partners’ activity within an assigned geographical region.
 Work closely with the operational and oter-services teams, utilize relationships to ensure that product
implementation schedules are met.
 Facilitate strategic partners' resources to assist in the sales process.
 Engage, equip, and lead all sales channels (including Dealer/DSA partners) with appropriate training, tools, and
strategy development for financial products/services.
 Played a key role in managing the Planning and Implementation of Sales, Retail, Dealerships operations’, Field
Level Activities, Product Management, Training/ Development, Marketing, Collection Activities with strength of 4
personnel. Reported to Sr. Branch Head.
 Successfully conducted BTL activities to reach the brand every nook and corner.
 Distinctively cultivated presence of SFL from 2% to 25% in Mumbai, Navimumbai & Raigd area.
 Customer Retention.- Current economic volatility has increased the need in industries with limited resources to
identify new opportunities to retain its current customer base. Customer retention is one of the key factors to
sustain business growth. Developing retention models assist the company by identifying key drivers for
increasing retention and focusing the communication to the "right" customers.
Sep’07- Sep’09 L&T Finance Ltd., as Executive- Equipment Finance Division (Mumbai).
 Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals,
through contract negotiations and execution. Meet/exceed minimum quarterly and annual sales objectives.
 Work closely with the operational and oter-services teams, utilize relationships to ensure that product
implementation schedules are met.
 Customer Retention.- Current economic volatility has increased the need in industries with limited resources to
identify new opportunities to retain its current customer base. Customer retention is one of the key factors to
sustain business growth. Developing retention models assist the company by identifying key drivers for
increasing retention and focusing the communication to the "right" customers.
 Achieve the business growth by developing & managing a network of dealers/ DSA.
 Handle Collection Agencies/Executives and Recovery Agents /Agencies for high value cases / defaulters.
 Liquidating the Repo-Stock in the allotted time frame.
 Bagged Appreciation Letter and Cash Incentive
 Distinctively cultivated presence of LTF from 5% to 40% in Mumbai, Navimumbai & Raigd area.

3. Jan’05-Feb’06 with Indus Ind Bank Ltd., {Alffin Service and Solutions (P) Ltd.} as Sr.Executive Sales &
Collection(Vehicle Finance Division) (Kerala-Kollam).
 Played a key role in managing the Planning and Implementation of Sales, Retail, Dealerships operations’, Field
Level Activities, Product Management, Training/ Development, Marketing, Collection Activities with strength of 30
personnel. Reported to State Head.
 Successfully conducted Demos, Road Shows, Events & Campaigns to reach the brand every nook and corner and
to increase the public awareness to the brand.
 Distinctively cultivated presence of IBL from 0% to 38% in Kollam District.
 Successfully developed 3 New Dealerships.
 Major marketing strategies introduced rural campaigns and Free gifts offer.
 2 new Locations Opened i.e. Anchal and Kadkkal.
 Bagged Appreciation Letter and Cash Incentive every month.
Feb’02-Nov’04 with SunitaTools Pvt.Ltd.; Mumbai as Marketing Assistant.
 Generating enquires through net.
 Follow up with clients.
 Collection follow ups.
 Despatching of finished products.
 Coordination with sales, purchase and accounts departments
Commenced career from Aug’01-Jan’02 with ICICI Bank Ltd., Mumbai {Alpha Data processing (P)
Ltd.}as Sales Executive (Web Trade & Credit Cards).
IT CREDENTIALS
Operating Systems : Windows-XP, ME, 2000 and 98
Packages : Ms-Office, Ms-Access and Lotus Notes
ACADEMIC CREDENTIALS
 B.Com from St. Johns College Anchal, Kerala University in 2000.
 P.D.C from St. Johns College Anchal, Kerala University in 1996.
PERSONAL DETAILS
Date of Birth : 27th
May 1978
Present Address : Room No:3/6, Pandit Patan chwal,Near Near Jankalyan nagar Marve
Road,Malad(W),Mumbai-400095
Permanent Address : Vazhottu PoikaVila Veedu, Edamulackal, PO.Anchal, Kollam (Dist) Kerala
Pin-691321
Languages Known : English, Malayalam & Hindi.