1. S H E L L Y J . S M I T H
3031 Lois Drive #301, Anchorage, AK 99517
Ssmith7428@yahoo.com (907) 331-9647
Sales/Account Manager/Customer Service
Energetic and goal-focused sales professional with solid qualifications in large account
management and customer relationship. Proven ability to develop new business and
increase sales within established accounts. Self-confident and poised in interactions
across all businesshierarchies;apersuasive communicatorandassertive negotiator with
time management skills.
(AA) Marketing & Management – University of Anchorage
Dale Carnegie Sales Training
Leadership through Quality
Account Management – Selling system
5/16-10/16 Alaska Journal of Commerce Anchorage,AK
Legal Ad Administrator
Entered legal ads for weekly newspaper.
Responsible to provide clients with legal affidavits.
Daily reporting of accounts receivable.
Front desk duties; answering telephone, and scheduling appointments.
9/15-5/16 Comfort Inn Ship Creek Anchorage, AK
Front Office Manager
Supervising front desk staff, and housekeeping staff.
Responsible for customer satisfaction.
Responsible for coordinating hotel services and preparing room revenue reports.
10/13-01/15 Inlet Tower Hotel Anchorage,AK
Worked with the owner to plan sales promotions, set goals, and train staff.
2. Met withvariousbusinesses;churches,executives, and potential clients to prepare
business agreements to promote future business
Human resource responsibilities and promoted the banquet and catering services.
01/05-01/12 Valley Yellow Pages Aptos,CA
Outside Sales/Account Executive
Maintain and increase assigned advertising revenue and generate new business.
Consultant to the customer and recommendation for advertising needs.
Attend various community functions and trade show events.
01/03-01/05 Jose’ Eber Salon Four Seasons Carlsbad,CA
Oversee all sales and business development functions; new product rollout,
customer relationship developments, and contract negotiations.
Budget responsibilities; including daily operations of salon.
Instrumental in exceeding sales team revenue by 30%.
Developed strong, sustainable relationships of hotel management with clientele.
01/96-01/03 West Coast Beauty Supply Corp. Benicia,CA
Aggressively prospected and presented products to key decision makers.
Improved account service and grew sales a minimum of 20% monthly.
09/82-4/95 Nordstrom Anchorage,AK
coaching and cold calling.
Responsible for inventory control, contract negotiations, and special events.
15 years of experience managing high profile and upscale operations.
Interacted with buyers on a regular basis.
Implemented training the “Nordstrom way” and performed reviews.
Instrumental in increasing the gross margin with all consultants by 25% annually.