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ENRICHING THE EMPLOYEE EXPERIENCE –
engagement, goals, talent & beyond
Isaac Mallory Jennifer Dickey
Director at HR Performance
Solutions
HR Consultant
Interested in a copy of
this presentation?
Contact us today at
hello@hrperformamcesolutions.net
How do you know if
your employees are
engaged in the things
that matter most?
Gallup’s “real
unemployment” metric,
which takes into account
those who are unemployed,
underemployed or who
have stopped seeking
employment sits at 7.9%;
down from 17.1% over the
same period.
They
have
choices!
35% of
employees are so
unsatisfied with
their salary that
will leave to get a
pay increase.
In a study of over
1000 workers,
31% reported
having quit a job
within their 1st
6 months.
Engaging Top
Performers
Identifying Top
Performers
Developing Top
Performers
GOALS –
developing
top
performers
WHY GOALS -
• Only 50% of employees
know what is expected of
them at work – Gallup
• Provide direction, set
expectations and measure
success!
• When used to drive an
effective performance
management strategy,
you’ll see higher
performance and
engagement levels
GOALS
COMPENSATIONPERFORMANCE
GOAL ASSIGNMENTS
Build & Maintain
Strong Employee
Relationships -
• Lead and coach
employees to success
• Align employee goals
to business outcomes
GOAL ALIGNMENT
One size fits all
annual
engagement
recommendations
don’t work for
today’s
organizations.
GOALS &
ENGAGEMENT
• Correlations between goals
and employee engagement
• Link goals to other critical
indicators such as
performance ratings,
resignations, or promotions
• Frequent pulses combined
with instantaneous analytics
There is a huge
gap between
engagement
data and
workforce
outcomes.
Time for the
annual
survey!
GOALS & ENGAGEMENT
Increase in
Performance &
Employee
Resilience
Decrease in
Motivation &
Engagement
HONEST &
CANDID
FEEDBACK
ESTABLISH A GOAL
STRATEGY
When I give feedback, I’m signaling to people that I’m interested in
their growth and that I see a path for their future.
- Larry
Bossidy
Know how many employees
have goals1
2 Correlate the goals with your
strategies
3 Put processes in place to
ensure accountability
TOP
PERFORMERS
QUICK PITSTOP
Footage of a pitstop right
from pit row 10 yards from
the vehicle. Shot at Charlotte
Motor Speedway during the
Bank of America 500.
TIRES GAS
Justo Thomas
Le Bernadrin
Serena Williams
Tennis Player
Nascar Pit Crew
Kyle Bush
• 1000 lbs. a day
• 3 people to replace
him
• Only man or
woman to win 6
singles titles in
GS tournaments
• 73 maneuvers in
12.12 seconds!
• Replace 1 member,
the time doubles
WHY CARE?
Top performers
outpace the average
performer by …..
4 : 1
Data Case Study: Hiring a Top Sales Person
A look inside a large financial institution…
Top
Colleges
Top of The
Class
Impeccabl
e
Reference
s
Typo-Free
Resume
College
Degree
Home or
Auto Sales
Experience
$4,000,000 additional revenue in 6 months
Let’s
Hire
This
Or
This?
FIND YOUR TOP TALENT
1st
2nd
3rd
4th
Align your talent
strategy to your
business strategy
Differentiate roles
by type:
1. Mission-critical
2. Core (sales and
marketing)
3. Foundation
(accounting and
HR)
Identify your Top
Performers!
• Use data,
performance
management
systems and
assessments
• Get manager
buy-in
• Let them know
Develop plans for
continued and
future performers
• Review assigned
goals and
performance
metrics
• Comp align with
performance? Is
it competitive?
USE DATA TO BUILD YOUR MODELS
• Identify your top performers & analyze the characteristics and practices that
contribute to that performance
• Build models that will help you recruit and build more of those performers within
your organization
TOP PERFORMER
PROFILE EXAMPLE Takeaway -
• Customize this as you see fit and as you have data points set up within
your performance management system.
• Identify areas that may be a red flag as you review your data
Top
Performer
s Strategy
USE DATA
Step 01
Find Your Top Talent
Step 02
Recognize Your Top Talent
Step 03
Create a Guidepost for Top
Talent
COMPENSATION
GRAVITY – “$70,000 FOR ALL”
3 years ago, CEO Dan Price set a $70K
minimum wage for his employees. WHY?
INNOVATIVE PAY PRACTICES
02
Long
Commute
01Non-
Competitive
Salary
03
Uninteresting
Work
04
No
Opportunities
for Growth
05
Poor
Management
Relationship
• According to the 2017 Ceridian Pulse
of Talent Report, the #1 reason high
performers quit their job is because
they feel their salary is not
competitive.
• Find out why your top performers are
leaving…dig a little deeper.
SHOW ME THE MONEY $$
UNDERSTANDING YOUR PAY –
start thinking about the basics
What is Your
Organization’s Culture,
Business Strategy,
and HR Strategy?
What Do You Want to
Reward?
What is Your Talent
Landscape?
Balance What You
Can Afford to Do
Against What You’re
Willing to Do.
Gain Executive Buy-In.
The #1 reason employees
stay in a position is
because their pay is
competitive.
CompensationStrategy
Retention
Pay for
Performance
Culture
Hot/Competitive
Jobs
Market
Be Intentional With Your $$’s
COMPENSATION
TOOLS – got
data?
• Benchmark jobs against
compensation surveys
• Obtain data from multiple
sources
• Ensure data is relevant to
your marketplace (industry &
region)
• Which market data source
works for you?
COMPENSATION TOOLS – Compa-ratio
• Benchmark jobs against
compensation surveys
• Obtain data from multiple
sources
• Ensure data is relevant to
your marketplace (industry &
region)*
TOOLS TO EVALUATE PAY
any discrepancies?
PAY FOR PERFORMANCE
Merit Matrix
Step 03
Identify the Right Tools
& Partners to
Effectively Drive Your
Strategy
Step 02
Create Your
Compensation
Strategy
Step 01
Why Are Your Top
Performers
Leaving?
COMPENSATION STRATEGY
Take a
deeper dive
into why they
really are
leaving.
What tools
support your
strategy, what
tools will drive it, a
spreadsheet or
technology?
Know the role you
want pay to play
in your
organization.
Price is what you pay. Value is what you get.
- Warren Buffet
Isaac Mallory Jennifer Dickey
Director at HR Performance
Solutions
HR Consultant
 Interested in a copy of
this presentation?
 Want to find out if your
pay is competitive?
 Ready to develop pay
strategies to retain top
talent?
Contact us today at
hello@hrperformamcesolutions.net
 Identify good tools that
will allow you to easily
track goal assignment
and achievement
 Ensure
goals/performance
assignments align with
business strategy
 Coach to accountability
to ensure success
ENRICHING THE EMPLOYEE EXPERIENCE
Develop Top Performers Identify Top Performers
 Use your data to find
your top talent
 Recognize your top talent
and communicate what
puts them in this category
 Create a guidepost for
your top talent to map out
their career strategy
 Identify if your pay is
competitive
 Create a compensation
strategy
 Identify the right tools
and partners to
effectively drive your
compensation strategy
Engaging Top Performers

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Enriching the Employee Experience

  • 1. ENRICHING THE EMPLOYEE EXPERIENCE – engagement, goals, talent & beyond
  • 2. Isaac Mallory Jennifer Dickey Director at HR Performance Solutions HR Consultant Interested in a copy of this presentation? Contact us today at hello@hrperformamcesolutions.net
  • 3. How do you know if your employees are engaged in the things that matter most?
  • 4. Gallup’s “real unemployment” metric, which takes into account those who are unemployed, underemployed or who have stopped seeking employment sits at 7.9%; down from 17.1% over the same period. They have choices! 35% of employees are so unsatisfied with their salary that will leave to get a pay increase. In a study of over 1000 workers, 31% reported having quit a job within their 1st 6 months.
  • 7. WHY GOALS - • Only 50% of employees know what is expected of them at work – Gallup • Provide direction, set expectations and measure success! • When used to drive an effective performance management strategy, you’ll see higher performance and engagement levels GOALS COMPENSATIONPERFORMANCE
  • 9. Build & Maintain Strong Employee Relationships - • Lead and coach employees to success • Align employee goals to business outcomes
  • 11. One size fits all annual engagement recommendations don’t work for today’s organizations. GOALS & ENGAGEMENT • Correlations between goals and employee engagement • Link goals to other critical indicators such as performance ratings, resignations, or promotions • Frequent pulses combined with instantaneous analytics There is a huge gap between engagement data and workforce outcomes. Time for the annual survey!
  • 13. Increase in Performance & Employee Resilience Decrease in Motivation & Engagement HONEST & CANDID FEEDBACK
  • 14. ESTABLISH A GOAL STRATEGY When I give feedback, I’m signaling to people that I’m interested in their growth and that I see a path for their future. - Larry Bossidy Know how many employees have goals1 2 Correlate the goals with your strategies 3 Put processes in place to ensure accountability
  • 16. QUICK PITSTOP Footage of a pitstop right from pit row 10 yards from the vehicle. Shot at Charlotte Motor Speedway during the Bank of America 500. TIRES GAS
  • 17. Justo Thomas Le Bernadrin Serena Williams Tennis Player Nascar Pit Crew Kyle Bush • 1000 lbs. a day • 3 people to replace him • Only man or woman to win 6 singles titles in GS tournaments • 73 maneuvers in 12.12 seconds! • Replace 1 member, the time doubles
  • 18. WHY CARE? Top performers outpace the average performer by ….. 4 : 1
  • 19. Data Case Study: Hiring a Top Sales Person A look inside a large financial institution… Top Colleges Top of The Class Impeccabl e Reference s Typo-Free Resume College Degree Home or Auto Sales Experience $4,000,000 additional revenue in 6 months Let’s Hire This Or This?
  • 20. FIND YOUR TOP TALENT 1st 2nd 3rd 4th Align your talent strategy to your business strategy Differentiate roles by type: 1. Mission-critical 2. Core (sales and marketing) 3. Foundation (accounting and HR) Identify your Top Performers! • Use data, performance management systems and assessments • Get manager buy-in • Let them know Develop plans for continued and future performers • Review assigned goals and performance metrics • Comp align with performance? Is it competitive? USE DATA TO BUILD YOUR MODELS • Identify your top performers & analyze the characteristics and practices that contribute to that performance • Build models that will help you recruit and build more of those performers within your organization
  • 21. TOP PERFORMER PROFILE EXAMPLE Takeaway - • Customize this as you see fit and as you have data points set up within your performance management system. • Identify areas that may be a red flag as you review your data
  • 22. Top Performer s Strategy USE DATA Step 01 Find Your Top Talent Step 02 Recognize Your Top Talent Step 03 Create a Guidepost for Top Talent
  • 24. GRAVITY – “$70,000 FOR ALL” 3 years ago, CEO Dan Price set a $70K minimum wage for his employees. WHY? INNOVATIVE PAY PRACTICES
  • 25. 02 Long Commute 01Non- Competitive Salary 03 Uninteresting Work 04 No Opportunities for Growth 05 Poor Management Relationship • According to the 2017 Ceridian Pulse of Talent Report, the #1 reason high performers quit their job is because they feel their salary is not competitive. • Find out why your top performers are leaving…dig a little deeper. SHOW ME THE MONEY $$
  • 26. UNDERSTANDING YOUR PAY – start thinking about the basics What is Your Organization’s Culture, Business Strategy, and HR Strategy? What Do You Want to Reward? What is Your Talent Landscape? Balance What You Can Afford to Do Against What You’re Willing to Do. Gain Executive Buy-In.
  • 27. The #1 reason employees stay in a position is because their pay is competitive. CompensationStrategy Retention Pay for Performance Culture Hot/Competitive Jobs Market Be Intentional With Your $$’s
  • 28. COMPENSATION TOOLS – got data? • Benchmark jobs against compensation surveys • Obtain data from multiple sources • Ensure data is relevant to your marketplace (industry & region) • Which market data source works for you?
  • 29. COMPENSATION TOOLS – Compa-ratio • Benchmark jobs against compensation surveys • Obtain data from multiple sources • Ensure data is relevant to your marketplace (industry & region)*
  • 30. TOOLS TO EVALUATE PAY any discrepancies? PAY FOR PERFORMANCE Merit Matrix
  • 31. Step 03 Identify the Right Tools & Partners to Effectively Drive Your Strategy Step 02 Create Your Compensation Strategy Step 01 Why Are Your Top Performers Leaving? COMPENSATION STRATEGY Take a deeper dive into why they really are leaving. What tools support your strategy, what tools will drive it, a spreadsheet or technology? Know the role you want pay to play in your organization. Price is what you pay. Value is what you get. - Warren Buffet
  • 32. Isaac Mallory Jennifer Dickey Director at HR Performance Solutions HR Consultant  Interested in a copy of this presentation?  Want to find out if your pay is competitive?  Ready to develop pay strategies to retain top talent? Contact us today at hello@hrperformamcesolutions.net
  • 33.  Identify good tools that will allow you to easily track goal assignment and achievement  Ensure goals/performance assignments align with business strategy  Coach to accountability to ensure success ENRICHING THE EMPLOYEE EXPERIENCE Develop Top Performers Identify Top Performers  Use your data to find your top talent  Recognize your top talent and communicate what puts them in this category  Create a guidepost for your top talent to map out their career strategy  Identify if your pay is competitive  Create a compensation strategy  Identify the right tools and partners to effectively drive your compensation strategy Engaging Top Performers