1. Shelby Duncan
4894 Strato Road West | Jacksonville, Fl. 32210 | 904-442-0263 | shelbynduncan94@gmail.com
Objective
To provide the best customer service I am capable of while ensuring customers of the products
and services they are receiving.
Education
 Orange Park High School, Orange Park Fl.
 High School Diploma, June 1, 2012
 General Education
 GPA: 3.79
Experience
[July 2010-February 2015]
Assistant Manager | Skate Station Funworks | 230 Blanding Blvd.
Oversaw the safety of hundreds of people nightly, managed a staff of 30 plus young adults,
prepared and input payroll, adequately trained staff to perform and meet all company wide
expectations. Created successful sessions which generated thousands of dollars during closed
times to reach goals and budgets, placed cold calls to companies, schools, etc to promote the
company.
[April 2013 - August 2013]
California Scheduler | Align Networks | 7785 Baymeadows Way Suite 305
Scheduled Workers Compensation patients for different therapy types throughout the state of
California. Received cue-calls,, created refferals based on information given by patients, nurse
case managers, physicians, or provider offices, and provided friendly service via telephone to
everyone.

2. 2
[July 2014 - Present]
Front Desk | Homewood Suites by Hilton | 1201 Kings Avenue
Checked Guests in and out of rooms, input the tax exempt information for guests to be reported
to the IRS, provided customer service to all I came in contact with, served dinner, and tended the
bar when needed.
Awards and Acknowledgments
 I have received multiple "bonus" checks and gifts for reaching and passing goals, have been
recognized for outstanding customer service through emails and web announcements from
Corporate offices, and have received personal gifts of gratitude from guests and customers.