Akhtar Sheikh is seeking a middle level position in banking, financial services, BPO, KPO, or insurance with over 11 years of experience in operations management, business process improvement, client relationship management, team management, sales, and business development. He has expertise in mapping business requirements, implementing processes, and facilitating high quality customer experiences while adhering to SLAs. Sheikh has held positions such as Deputy Manager at Indusind Bank and HDFC Bank, and Operation Manager at Tata Motors Finance.

1. AKHTAR SHEIKH
Mobile: 09229265612 ~ E-Mail: sheikh.akhtar786@gmail.com
Seeking middle level positions in Branch Banking / Operations / Client servicing/ Team Management in leading
organizations, preferably in Banking / Financial Services/ BPO / KPO / RPO / Insurance Sector
CAREER CONSPECTUS
11 years of experience in the areas of:
Operation Management Business Process Improvement Client Relationship Management
Team Management Sales & Business Development MIS Reporting
 A competent professional with proficiency in streamlining business processes, defining continuous improvement processes,
accelerating employee’s strengths and imparting training for the improvement in the sales & operational process.
 Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the
pre-set guidelines.
 Adept in implementing procedures to facilitate a high-quality customer experience, while adhering to the SLA within TAT.
 Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.
 Exceptional communication, presentations & mentoring skills with distinguish abilities in developing business continuity
plans, procedures and service standards for business excellence.
CAREER COUNTOR
 Indusind Bank Ltd, Bilaspur : Since Sept 2012 to April 2013
Deputy Manager
 HDFC Bank Ltd, Champa : Since July 2011 to Aug 2012
Deputy Manager
 Tata Motors Finance Ltd, Bilaspur : Since Sept 2009 – June 2011
Operation Manager
 Religare Finvest Ltd, Raipur: Dec 2008 – Aug 2009
Relationship Manager
 ICICI Home Finance Co. Ltd. Raipur: Jan 2005 – Nov 2008
Operation Executive
 Bluechip Financial Services DSA ICICI Bank Credit Card/Home Loan/Personal Loan, Raipur: Jan 2002–Nov
2004
Sales Coordinator

2. KEY RESULT AREAS
Team Operations
 Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer & Anti
Money Laundering norms at all time.
 Providing advisory services to corporate & high net-worth customers on fund management while maintaining relationship
with key accounts.
 Responsible for dealing with external – internal auditors and inspections and compliance of end to end process.
 Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, and
Revenue Generation.
 Monitoring the branch sales targets, conceptualizing & implementing competent strategies in coordination with the branch
& the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products &
services.
 Monitoring timely services to the walk-in customer & lobby management.
 Monitoring quality portfolio of the Branch within the set parameters of Non Starter cases.
 Monitor collections in order to maintain the overdue within the preset norms.
Client Servicing
 Managing service operations for rendering and achieving quality services; providing first line customer support by
answering queries & resolving their issues, ensuring minimum TAT.
 Setting out quality standards for various operational areas, ensuring a high quality customer experience while adhering to
the SLAs and work processes.
 Assessing customer feedback, evaluating areas of improvements & providing feedback to the associates on improvements
and achieving customer satisfaction matrices.
Operations Management
 Mapping client’s requirements and coordinating in developing and implementing processes in line with preset guideline s.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level.
 Handling calibration session with the client along with Branch and the sales team.
Reporting
 Preparing MIS reports & other statements with a view to apprise management of the process sales & operations and assist
in critical decision-making process.
 Maintaining latest Routing Directives; ensuring queue reporting, routing and support are 100% compliant.
 Structuring reports to put data from operational transactions into the appropriate business context for each purpose and
audience.
Notable Credits
 Appreciated for 7 institutional accounts opened for Zila Panchayat Janjgir-Champa & Govt. Hospitals including Mission
Hospitals with funding above 3.5 crores along with foreign contributions by the BH & MD HDFC Bank Ltd.
 Won the 3rd
position all over India in Poster Competition conducted for ICICI group employees.
 Received DMOQ (Direct Measure of quality) award for the performance at ICICI on each months.
 Awarded as a 2nd
runner in Pan India for achieving highest revenue generation in LI/GI/MF at Religare Finvest Ltd.

3. SCHOLASTICS
 B.Sc. (Mathematics) from Govt. Chhattisgarh Autonomous P.G. College, Raipur.
 Professional Diploma in Web Engineering From Arena Multimedia, Raipur.
 Diploma in Computer Application & Programming from IGM Computers, Raipur.
 C & C++ Certification from Tata Tulec, Raipur.
 IRDA Licensed Agency.
 Appearing for NCFM & NC FA Certification of NSE
IT SKILLS
 Well versed with Finacle , FCRM, Oracle / SAP Based Applications ,Windows, MS Word, Excel, PowerPoint and Internet
Applications.
PERSONAL DOSSIER
Date of Birth : 17th
October 1979
Address : H.no. 34/1098, Near Samudayik Bhawan, Byron Bazaar, Raipur C.G. 492001
Languages Known : English. Hindi