1. No. Particulars Meaning
1 Integrity
Gains the trust of others by taking responsibility for own actions and telling
the truth.
2 Accountability & Responsibility Taking responsibility for mistakes, inefficiencies
3 Interpersonal Skills Relating well to all kinds of people at variety of situations
4 Ethics Fostering and supporting the principles and values of the organization and
the Public Service as a whole
5 Initiative Identifying and dealing with issues proactively and persistently; seizing
opportunities that arise
6 Creative Thinking
Questioning conventional approaches, exploring alternatives and
responding to challenges with innovative solutions or services, using
intuition, experimentation and fresh perspectives.
7 Teamwork
Working collaboratively with others to achieve common goals and positive
results
8 Client Focus Identifying and responding to current and future client needs; providing
service excellence to internal and external clients
9 Analytical Thinking Problem Solving Ability, out of box thinking
10 Consensus Building Getting people do what you want to do
11 Achievement Orientation Passoinate to succeed and achieve
12 Delegation of Work Division & Fair Distribution of Work
13 Developing Sub-ordinates Creating successors
14 Impact & Influence Motivating staff, Recognitions, Rewards
15 Time Management Planning & Priority Setting against realistic deadlines
16 Communication Skills
Listening to others and communicating in an effective manner that fosters
open communication
17 Conflict Management Resolve differences in positive manner.
18 Personal Effectiveness Level of Commitment, Reliability etc.
19 Decision Making Quick & Accurate decisions even without enough information
20 Team Building & Leadership Skills Training, Coaching, Appraising, Guidence, Directiveness
21 Stress Management Maintaining calm under stressful conditions
22 Customer Service Meeting & Exceding Customer Expectations Regularly
23 Business & Organization Knowledge Understanding & linking Business & Org. Information to performance
management
24 Partnering Seeking and building strategic alliances and collaborative arrangements
through partnerships to advance the objectives of the organization
25 Continuous Learning
Identifying and addressing individual strengths and weaknesses,
developmental needs and changing circumstances to enhance personal and
organizational performance
1

2. 26 Developing others Fostering the development of others by providing a supportive environment
for enhanced performance and professional growth
27 Visioning and Strategic Direction
Developing and inspiring commitment to a vision of success; supporting,
promoting and ensuring alignment with the organization’s vision and values
2

3. 1 2 3 4
Doubtful
Use to share with other
colleagues
Sharing secratively Sharing bu not confidential
Not Ready to take usually tries to avoid Become argumentive Ready to take
Not having such skills Having such skills Not using such skills Using such skills quite well
Demonstrates behaviours
consistent with the
organization’s values
Identifies ethical implications
Aligns team with
organization’s values and
ethics
Promotes the organization’s
values and ethics
Addresses imminent issues
Acts promptly in a crisis
situation
Looks to the future
Acknowledges the need for
new approaches
Modifies current approaches Introduces new approaches Creates new concepts
Participate as a team
member
fosters teamwork
demonstrates leadership in
teams
capitalizes in teamwork
opportunity
Responds to client requests
Builds positive client
Relations
Anticipates and adapts to
client needs
Fosters a client-focused
culture
Not able to solve Can solve but with support able to solve Can solve Effectively
not able to buit consenses somwhat able to buit able to buil by dominating able to built
Not actually Having the same
Somwhat passionate in
achieving
Having a supressed passion
having such passion when
talked about
Not able to delegate properly
Able to delegate but not
equally
Able to delegate but not
effectively
Delegate well
Not taking care as such will do if asked to do so baised in doing so Somwhat Doing so
Not Recognise at all Baised in doing so Recognise Rearly Recognise well
Poor Somewhat able Able to do if asked Able to set prioritiess
Not good at all
Somewhat effective Oral but
not written
Effective Written skill but not
oral
Effective Written & Oral
comm skill
Not able to do so think able to do so but cannot
Able to resolve but not
positevely
Able to resolve
not commited at all Somewhat commited
Commited towards his team
only
Somewhat commited to team
& Org
Very slow in making decision Take decision very promptly
Take decision with relative
reasoning
Fact base decision
Not having such skills
Believe in such skills & ready
to learn
Having such skills but not
using properly
Using his skills quite well
Not Able to handle Somewhat able to handle
Can handle but not
independently
Good in handling stress
Poor In Customer intraction
Somwhat able to meet the
expectations
Handling Well
Good at meeting the
Expectations
Not Able to link Not willing to link Can link with guidance Good in doing so
Operates effectively within
partnerships
Manages existing
partnerships
Seeks out partnership
opportunities
Facilitates partnerships
Assesses and monitors
oneself to maintain personal
effectiveness
Seeks to improve personal
effectiveness in current
situation
Seeks learning opportunities
beyond current requirements
Aligns personal development
with objectives of
organization
3

4. Shares expertise with others
Supports individual
development and
improvement
Promotes ongoing learning
and development
Provides opportunities for
development
Demonstrates personal work
alignment
Promotes team alignment
Aligns program/operational
goals and plans
Influences strategic direction
4

5. 5
Not sharing at all
Self analytical & Take full responsibility
Effectively using such skills
Exemplifies and demonstrates the
organization’s values and ethics
Encourages initiative in others
Nurtures creativity
builds bridge between teams
Considers the strategic direction of client
focus
Solve effcetively and able to drive in a
positive way
Effectively using this skill in a positive way
Actively having such passion
Able to delegate Equally & Effectively
Effectively believe and doing so
Using this tools very effectively
Effectievly doing so
Very effective can handle presentations
Effectively & Positively able to do so
Fully commited & drived
Fact base quick & effective decision
Excellent in using such skills
Excellent
Excellent
Practically using
Sets strategic direction for partnering
Aligns personal learning with anticipated
change in organizational strategy
5

6. Creates a continuous learning and
development environment
Develops vision
6