Digital transformation is changing how companies, employees, and customers interact. Digital services can reach remote areas providing convenient experiences. Organizations are also shifting culture to prioritize digital, enabling engagement and growth. As consumers interact with businesses both online and offline, scenarios are changing with more people using collaborative tools like Zoom for video calls. The future envisions remarkable consumer experiences in a world built around digitalization from a consumer perspective.
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Building a World Around Digitalization.pptx
1. Building a World Around
Digitalization
Read More- https://thecioworld.com/building-
a-world-around-digitalization/
2. A World Around Digitalization
We are in the middle of a massive digital
transformation, where companies, employees,
and customers are an integral part of it.
Digital services can reach even scarce places,
ensuring a hassle-free experience for us, and
social media is an excellent example of it.
3. Cultural Aspect
Organizations are setting a new culture where
the team’s expectations, processes, and values
are driven by their company culture. The digital
culture defines, amplifies success, and enables
people engagement, employee motivation, and
business growth.
4. Existing World for Consumers
Looking at what the consumer experiences as
they interact with your business. Think of the
different ways they come into contact with
you, be it online or offline, and what your
products entail.
5. Changing Scenarios
With strong digital tools, people are using collaborative tools and spending
most of their time on text conversations and video calls. That’s why Zoom in
2020 surpassed 350 million daily participants and had more than 450,000
business customers.
Behind the Scenes
Considering the whole of the business and your supply chain, from the raw
materials to customer support. Work with your team to create a diagram
showing relationships and information flows between different departments
and functions of your company.
6. The vision of Future Consumer Experience
A world made up of many components and
imagining while building a whole new world
involving change. Focus on changes from a
consumer perspective first. It would be
remarkable, magical as well as memorable for
their future experiences. How will they meet you
for the first time and on subsequent occasions
after that? How will their use of your product or
service change?
Read More - https://thecioworld.com/building-a-
world-around-digitalization/
