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Shanmugavadivelu Saravanan
C3, Peach Orchards, No. 85-87, Arcot Road, Chennai – 26. IN: +91 9840012889; DE: +49 15171979587
Synopsis:
Engineer with Post Graduation in Business Administration. 17+ years of overall experience in IT
industry with 10+ years of extensive experience in IT Infrastructure delivery management,
Portfolio/Program management of large IT projects. Currently employed with IBM as Portfolio Delivery
Manager for a large European client.
 Wide experience in implementation of large scale IT Infrastructure projects in areas of ERP, SAP,
Oracle, Cloud projects of 10+ million
 Good experience in managing entire life cycle of base growth (RFS) business from proposal
phase till implementation.
 Built and managed client relationships with high degree of partnership and collaboration at senior
leadership level.
 Good track record in Service Level Agreement attainment and contract management.
 In-depth knowledge of IT infrastructure technologies across various domains of distributed, mid-
range and data centres.
 Proven abilities in decision making, cost management and process optimization by devising and
tracking key metrics.
 Demonstrated abilities in leading teams to deliver high performance results and turnarounds.
 An accomplished trainer/coach in agile project management with PMP and PMI – Agile certified
Practitioner.
Experience Summary:
Portfolio Delivery Manager Period: Jan 2014 – Till date
IBM, Germany (On assignment)
IBM is the world's largest information technology and consulting services firm. I work for the Global
Technology services business unit which offers Business Consulting Services in IT infrastructure to
create on-demand business environment for our global clients.
As a direct reportee to the account partner, I lead a team of Technical Solution Managers, Technical
Solution Architects, Program Manager and Project managers from Germany and India for managing
the entire projects portfolio for a Europe account. My responsibilities include the following,
 Responsible for client relationship management, client engagement and satisfaction in the project
management space.
 Portfolio Delivery Management – engaging closely with the client business and leading the project
managers, technical teams for ensuring delivery of contracts/projects on schedule and budgeted
project profitability.
 Responsible for contract management and SLA attainment of RFS projects.

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Key Accomplishments:
 I lead the team for successfully re-engineering the entire base growth business (RFS) process
which in turn resulted in significant turnaround of the RFS space from Red to Green.
 Continuous attainment of Service Level Agreement and contractual obligations lead to
improvement of client satisfaction thereby resulting in 40% growth year on year.
 Introduced KPI metrics for process measurement and optimization resulted in significant reduction
of the proposal turnaround and project delivery turnaround time.
 Achieved a gross profit of 30% by off shoring the project delivery teams to India.
Sr. Transition & Transformation Manager Period: Feb 2012 – Dec 2013
IBM, India
As a Senior T & T Manager, I lead the team of Transition Managers, Delivery operations team (head
count of 200+) to successfully transition IT outsourcing IBM Global Delivery Centres. Worked closely
with new clients to devise transition strategy for seamless take over and no impact to the business.
And also formulated and implemented transformation activities for scalability and cost optimization.
Key Accomplishments:
 Successfully completed a Large and complex transition for a Latin America client to India delivery
centre. The transition involves migrating the data centre operations from across the world and
consolidating into India delivery centre. The project involved ramping up of 250+ head counts
across multiple technologies (midrange - Unix, Windows to ERP SAP and Databases).
 Successfully handled the transition of an Europe account with 140 resources covering 12 service
lines to Chennai, India Delivery Centre. Due to successful transition ahead of the schedule, the
Client satisfaction index moved from Red to Green.
 Successfully lead a transformation of an Europe client with IBM cloud strategy which lead to
enhanced scalability and cost optimization.
 Received IBM Means Service Award for successful completion of critical project to the client
satisfaction.
 Deputed on short term assignment to various client locations across Europe & Latin America to
execute Transition and transformation.
Project Manager Period: Jan 2010 – Jan 2012
IBM, India
My role as a Project Manager in Global Technology services in IBM is to plan, execute & commission
IT Infrastructure projects for Global clients.
Key Accomplishments:
 Turnkey Project management for setting up and managing new data centres for the Fortune 100
Global clients of IBM.
 Successfully engaged required resources, project team and vendors to complete the project on
time and to the scope and budget.
 Handling a team of 60 global work force to deliver the projects on time and budgeted cost.

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 Meticulous execution and quality adherence by implementation of IBM process and practices.
 Proactively managed the risks and issues impacting project deliverables.
Director Period: Jan 2006 – Nov 2009
LIVECONS INDIA PRIVATE LIMITED.
Livecons is my entrepreneurial stint. Livecons provides strategic and Project Management
Consultancy services for setting up Greenfield Data centres for global clients.
Key Accomplishments:
 Turnkey Project management of setting up of an Tier 4 Data Centre with 1500+ midrange servers,
networking, storage of 1PB.
 Project executed as per the requirements of US based Principle client Paypal (e-bay)
 Closely worked with the Data Centre Consultancy Company (Techgnosys Partners, LLC, US) to
deliver technical solution in IT Infrastructure design.
 Successfully formulated vendor contracts, and contract execution.
 Successfully engaged required resources, project team and vendors to complete the project on
time and to the scope and budget.
Project Head Period: Nov 2001 – Dec 2005
MAYAJAAL (BUSINESS DIVISION OF PENTASOFT TECHNOLOGIES LTD.)
100% subsidiary of Pentamedia technologies. On deputation from Chairman’s office my mandate is to
design, develop, implement & operate IT business suites.
Key Accomplishments:
 Lead a team of consultants for planning implementing Business Process Re-engineering Solutions
– Devised Operational Metrics – Quality benchmarking, SOW, increased customers’ satisfaction
levels by proactive approach and process excellence.
 Devised and successfully implemented IT solution for Mayajaal Operations – Smart card based
Application software, client-server deployment and requisite hardware.
 Successfully commissioned the overall infrastructure for business operations.
 Successfully managed a team of 5 consultants, 75 associates and cross trained staff for up skilling
and won emerging leader award from Chairman.
Executive Assistant to Chairman Period: Sep 1998 - Nov 2001
PENTASOFT & PENTAMEDIA GROUP OF COMPANIES
As an executive assistant to chairman, my profile is to handle MIS & reporting to the board, budgeting,
leading new management initiatives and co-ordination with business unit heads.

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Education
Completed 18 years of education across various formats.
MASTER OF BUSINESS ADMINISTRATION (M.B.A)
University of Madras, Chennai, India
Specialisation – Project management, Operational research, Marketing management & Organisation
Behavior.
BACHELOR OF ENGINEERING (Mechanical)
A.C COLLEGE OF ENGG. &TECH - MADURAI KAMARAJ UNIVERSITY
Karaikudi, India
Professional Certification:
PMP
®
certification by Project Management Institute since 2009.
PMI
®
– Agile Certified Practitioner since 2015.
ITIL
®
Service Management V3 since 2010.