2. Leadership Secrets
A Brave
New World
1 •Encourage and reward entrepreneurial
thinking even if some of these efforts fail to
deliver the anticipated results.
•Communicate across all age levels. Strong
communication and inter personal skills are
a very important.
•Compassion or empathy should not be at
the cost of performance.
•The leader must remain optimistic and
must lead his team from the front when
adversity strikes.
LEADERSHIP SECRETS
3. Leadership Secrets
Add Subtitles here
K
A Learning
Process
K.L.MURALIDHARA, VP & Country
Manager, American Express Travel
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4. Leadership Secrets
A Learning
Process
2
•Engage people emotionally and
intellectually and create a sense of
belonging.
•Should be tolerant and approachable.
•Personal integrity
•Should show conviction and passion in
the values and systems that he expects
others to follow.
•Setting a vision. Leading through
example. Learning from your mistakes.
Continuous learning.
LEADERSHIP SECRETS
6. Leadership Secrets
Adjust,
Adapt and
Change
3 •A leader should essentially be a team
player. Teams bring together individuals
with widely divergent skills. A team
leader should be able to both fuel and
guard the shared vision of his team. He
should encourage out-of-the-box thinking
•Leaders build excellence. Excellence is
"being all you can be" within the bounds
of doing what is right for the
organisation.
• Real leadership lies in the ability to
change course midway, and quickly, if the
situation demands it.
LEADERSHIP SECRETS
8. Leadership Secrets
Attitude
with
Ambience
4 •Leader need not know all the answers.
But he ought to know how to ask the right
questions.
•Great leaders encourage people to speak.
They not only get a fund of ideas from
them, but also set in motion, subtly, a
process by which people automatically
own those ideas and take responsibility for
their implementation.
•A leader should be self-reliant: he should
know how to use technology to improve
his own performance.
LEADERSHIP SECRETS
10. Leadership Secrets
Being A
Leader
5
•Having a fixed goal along with the
perseverance to attain it despite all
odds and withing the set time, is the
defining trait of a true leader.
•Communication is the ability to
effectively introduce the unknown to
the unintroduced, to make the follower
believe that something is possible.
•Leaders do things they believe in,
even though they may have their
doubts about the way they could be
materialised.
LEADERSHIP SECRETS
12. Leadership Secrets
Change With
The Times
6 •There are certain key elements of
leadership - intelligence, integrity, vision,
ability to communicate, and an ability to
adapt to the changing facets of
technology - which are the basic tools of
all good leaders.
•It is mandatory for today's leaders to
understand technology, and also have a
clear vision as to how technology can be
best utilised in business.
•Finally, a successful leader is one who
has both skills as well as vision, and is
willing to change with the changing times.
LEADERSHIP SECRETS
14. Leadership Secrets
Connecting
With
People
7 •He should have the ability to ignite
passions and connect with his team.
•A leader must constantly be on the
lookout for new opportunities and
challenges. My belief is firmly rooted in
the 3S philosophy - systems, speed, and
spirit. When combined with transparency,
result-orientation, and empowerment,
these three catalyse the organisation
towards accelerated growth.
•Leader must be part of a strategic think-
tank and own collective responsibility for
shaping their organisation's future.
LEADERSHIP SECRETS
16. Leadership Secrets
Create A
Thinking
Organisation
8 •Leader's success hinges is his ability to
stimulate a thinking environment within
the organisation. For decades, 'think'
was the guiding philosophy at IBM. All
employees, not just the top
management, should participate in
ideation and adding value.
•A leader, in fact, must insist that his
whole organisation remain constantly in
the ideation mode. If a leader is
successful in getting the whole
organisation to 'think', a major
competitive weapon will be unleashed.
LEADERSHIP SECRETS
18. Leadership Secrets
Create
Win - Win
Situation
9 •Ability to conduct successful
negotiations is the first attribute of a
good leader.
•The second attribute of a leader is
people management.
•Don't forget that a leader is also a
mentor. He should be able to attract and
retain high-quality professional
resources. Most important, he should
have the ability to spot talent, nurture it,
and build a pool of future leaders.
•Have tremendous concern for tasks,
and a greater concern for personnel.
LEADERSHIP SECRETS
20. Leadership Secrets
Customising
Leadership
10
•Proactive approach, customer focus,
communication and commitment, and
100 per cent commitment to taking the
organisation to new heights.
•Another key attribute of leadership is
relationship-building.
•This also ensures that the company's
intellectual capital is utilised to the
maximum.
LEADERSHIP SECRETS
22. Leadership Secrets
Don’t Lose
Customer
Focus
11 • Leadership is not by instinct alone; it
is by design. Great achievers have, time
and again, demonstrated the importance
of careful planning and clinical
execution.
• A leader must also learn to recognise
performance and accomplishments.
• Each member of the team should be
made to feel important at work and
given the ownership of a process,
however small it maybe.
• Rewards, at the right time and in the
right context, go a long way.
LEADERSHIP SECRETS
24. Leadership Secrets
Envisioning
the Future
12
• Like the effective mixing and merging
of colours helps the artist produce a
work of art, the leader's effectiveness in
channelling the skills of and obtaining
the best results from each employee
helps create an organisation that is
always energised, profitable and
effervescent.
• Courage, conviction and the ability to
lead an organisation during difficult
times is another attribute that sets a
leader apart from the team. In times of
crises, he has rise
LEADERSHIP SECRETS
26. Leadership Secrets
Fathering
A
Culture
13
• Never let subordinates take blame for
under-performance. It is always their
manager's responsibility and it is he who
must take the flak. Leaders inspire
respect, and can never really 'command'
it.
• Leaders must never be shy of debate
and must make conscious moves to
listen to what their people have to say.
After all, companies pay people for their
views, not to agree with the
management
LEADERSHIP SECRETS
28. Leadership Secrets
14
Finding A
Purpose
• "Find purpose. Means will follow." –
M.K. Gandhi
• Leadership is about finding a purpose
and then charging others into pursuing
that purpose with a collective sense of
enthusiasm.
• A true leader should always remember
that ultimately, life is a passage, and to
make that passage meaningful and
fulfilling, he needs to find a purpose,
share it with his fellow travelers, and
steer his ship courageously to achieve
shared goals.
LEADERSHIP SECRETS
30. Leadership Secrets
Finding
The Inner
Voice
15
• At a broad level, the common
characteristic of a leader is that he
should be ahead of others and have the
ability to articulate his thoughts clearly.
• Leaders are born, not made.
Leadership cannot be taught in
B-schools. Only the styles can be altered
and refined.
• The leader should know when to hold
course and when to alter his course.
Wisdom is the inner voice that helps the
leader make such critical decisions.
LEADERSHIP SECRETS
32. Leadership Secrets
Follow
Good Role
Models
16 • Taking tough and bold decisions that
may not always be popular ones. At the
same time, a leader should be able to
have fun while going about his work and
not take him too seriously.
• Some of the best leaders are people
who have managed to recruit as part of
the team, individuals who are much
better than them.
• Philosophy is the one proposed by Lee
Iacocca, the legendary former Chairman
of Chrysler Corp: "Either you lead me or
you follow me, or else get out of the
way.”
LEADERSHIP SECRETS
34. Leadership Secrets
From
Dreams to
Deadlines
17
• It is an attribute that can be defined
by what we do, not by the role we
assume.
• Managers manage within paradigms
while leaders create new paradigms.
• Leadership isn't just what we do, it's
something that we are, which then
drives what we do.
• To sum up, a leader is one who can
create a culture where people dream,
imagine, collaborate, invent, experiment
and most importantly, deliver.
LEADERSHIP SECRETS
36. Leadership Secrets
Hands On
Leadership
18
• A leader with a half-hearted approach
towards work will have his team
members following suit very soon.
• A leader should try to create an open
and transparent atmosphere where his
team members are able to approach him
freely and put forth their ideas, even if
some of them are unconventional.
• However, a leader should not become
obsessed with holding meetings that
serve little purpose or add little value to
the orgainsation.
LEADERSHIP SECRETS
38. Leadership Secrets
Harness
The Power
Of
Technology
19 • To become a successful leader, one
needs to generate, nurture, and sustain
outstanding performance in oneself, and in
others.
• Today's business environment demands
a dynamic leader, someone who has the
ability to create, destroy, and re-create.
• To evolve as a great leader, you must
allow your head to rule over your heart.
• The hallmark of great corporate leaders
has been their ability to inspire those
around them to achieve what is seemingly
impossible.
LEADERSHIP SECRETS
40. Leadership Secrets
High Road
to Success
20 • Leadership is about managing crises.
• A true leader need not necessarily be
the one at the top of the organisation
chart.
• A tendency to micro-manage is a
negative trait for a leader to have. The
ability to zero in on the critical factors is
integral to good leadership.
• Intuition is a rich personal resource
that a good leader fine-tunes, and
deploys to advantage.
• A leader gets the best out of experts
around him, and never hogs the credit.
LEADERSHIP SECRETS
42. Leadership Secrets
Invest in
Knowledge
Workers
21 • Leadership does not flow through
hierarchy or position, but through
acceptance.
• Leaders should always look out for
talented individuals and nurture them.
They should have the mental maturity to
play the role of a catalyst; instead of
doing everything themselves, they
should harness the organisation's talent
pool.
• After all, leadership is not just about
setting high standards, but also showing
the way to get there.
LEADERSHIP SECRETS
44. Leadership Secrets
It’s About
Integrity
22 • A leader should have the capacity to
inspire his team both as a player and a
coach. As the coach or mentor of his
team, he should provide direction and
help his team formulate the right
strategy.
• A very important aspect of leadership
is a high degree of professional and
personal integrity.
• The reward and punishment system -
performance and the communication of
feedback, is a critical aspect of
leadership
LEADERSHIP SECRETS
46. Leadership Secrets
Lead By
Examples
23 • Creating an environment of open
communication.
• Having a teaching point of view.
• Motivating all to have a shared vision.
• Creating an engine of leadership; and
• Building a great implementation team.
• While delegating responsibility, a
leader should allow to make mistakes
and learn from them.
• Leaders should allow and facilitate
change and also expose themselves to
alternative models of change.
LEADERSHIP SECRETS
48. Leadership Secrets
Leadership
is a
Complex
Art
24
• Far from an inanimate scientific
formula, leadership is an art, a complex
pattern of habits, fine-tuned and brought
to fore by experience.
• A leader must be a partner, a teacher
and a student.
• A leader needs to be tough, but fair.
He must stand up for his people,
represent them and empathise with
them. However, he must also insist that
they squarely face up to their
responsibilities.
LEADERSHIP SECRETS
50. Leadership Secrets
Leading
By
Examples
25
• Leadership is all about taking control.
It is the single-most important skill that
a leader must possess.
• A leader should possess the ability to
understand individual employees and
focus on their strengths.
• A leader needs to ensure that all his
subordinates get their due importance,
irrespective of the scale of their
contribution to the overall task.
LEADERSHIP SECRETS
52. Leadership Secrets
Leadership
of Scale
26
• Leadership is all about three factors:
learning, involvement, and energy.
• Today’s organisations need people
who can learn quickly on the job, who
are prepared to make smart decision,
and are quick with execution.
• At the end of the day, it’s the people
that count, not just the strategies
LEADERSHIP SECRETS
54. Leadership Secrets
Make
People Feel
Like Heroes
27 • Leadership cannot be restricted to the
top of the organisation; it exists at all
levels.
• Leaders constantly search for
opportunities to change the status quo.
• Leaders envision the future, creating an
ideal image of what the organisation can
become.
• They inspire confidence, listen, advise,
assist and support their people all the
way.
• Leaders celebrate accomplishments.
They make people feel like heroes.
LEADERSHIP SECRETS