First International Conference on Exploring Services Sciences (IESS 1.0) 17-19 February 2010, Geneva, Switzerland http://iess.unige.ch/

1. February 17‐19 2010, Geneva,
Switzerland

2. Welcome to Geneva

3. Welcome & Keynote
• Welcome address,
– Michel Léonard, University of Geneva, IESS 1.0 co‐
chair
– Housekeeping and Announcements, Jean‐Henry
Morin, University of Geneva
– KSTERIX, Mehdi Snene, University of Geneva
• Keynote Speech
– Dr. Diem Ho, IBM, EMEA University RelaUons

4. Welcome
Many thanks for your parUcipaUon
Many thanks to the authors
Many thanks to the reviewers
Many thanks to all who are contribuUng and
working towards the emergence of this field of
Services Science

5. Welcome
Decision to launch this conference
aWer a long process with Eric Dubois (Centre Henri Tudor,
Luxembourg) and Dimitri Konstantas (UNIGE)
aWer long discussions with the colleagues involved in the creaUon of the
ExecuUve Master in Services Science (EMISS)
in the DELLIISS project
aWer decisive meeUngs with Dr Diem HO, IBM
Thanks to the support of the research teams of UNIGE

6. Welcome
Thanks to the organizing commi_ee
Jean‐Henry Morin, Jolita Ralyté, Mehdi Snene
Yves Pigneur, Th. EsUer, UNIL Lausanne
Marie‐France Culebras
Aziz Khadraoui, Laurent Moccozet, Mélanie Montagnol,
Wanda Opprecht, Jean‐Marc Seigneur, Xavier TiU, Alfredo
Villalba Castro, Hikari Watanabe,
Anastasiya Yurchyshyna

7. Welcome
Towards the creaUon of a scienUfic body of knowledge
in Services Science
Not computer science
But with computer science
Not Economy
But with Economy
Not disciplinary silos
But with all disciplines
in a transdisciplinary mindset

8. Wink ;‐)

9. IESS 1.0 General Planning
Wed 17 Thu 18 Fri 19
Societal Forum WS I Session II Session VI
Coffee break Coffee break Coffee break
Societal Forum WS II Session III Session VII
Lunch Lunch Closing session
Welcome & Keynote Session IV
Coffee break Coffee break
Session I Session V
Welcome recep3on Banquet Dinner
Refer to detailed planning for exact schedule of sessions

10. Program Update
• AWer Session I, Wednesday 17, at 5:45 pm
– Panel on the Future of IESS (IESS 1.1)
– Thought provoking for discussions during
IESS’1.0

11. Paper Sessions
• Q &A / Discussion using
• h_p://u.nu/6rj65
• Please prefix with session # ‐ paper #
– E.g., ”IV-2“ for quesUons and comments about
Paper #2 of session IV
– For general quesUons & comments, prefix with
“IESS” … (see other screen)

12. Housekeeping and Misc
•
– SSID : UNIGE UserID: ucd_1838
Password: 582bwxe
• Social Media
– IESS 1.0 hash tag : #iess10
– PresentaUon Slides (if agreed)
• h_p://www.slideshare.net/ServicesScience
– Videos (Viddler, to be announced)
– Pictures : Flickr photo stream
– h_p://www.flickr.com/photos/iess/
– Upload via email at : indeed54lost@photos.flickr.com
• Please complete the evaluaUon Form
– h_p://u.nu/8yb65

13. Socialize with your Poken
• 2 GB USB Key
• All IESS 1.0 Papers, Program, etc.
&
• Your new Social Network enabled Business
Card

14. Banquet Dinner @ Lipp
• Thursday Feb. 18, 7:30 pm
• 15’ walk from conference locaUon
• DirecUons in your registraUon packets
– h_p://u.nu/4ffg5

15. Short Video Interviews
• If you accept, you may be interviewed for short
videos to be put on the IESS Community Web site
• Interview topics
– Services Science
– Your research
– The Future
– Key messages and challenges in this domain
• Thanks for giving them a warm welcome !

16. KSTERIX
• Building a service science knowledge map:
• ScienUfic paper repository
• Dynamic and mulUmodal classificaUon
• CreaUng the skill‐map of service science
• Be_er navigaUon (see at a glance)
• Defining an ontological granularity
• Open to all domain

17. Concept by Granularity

18. Concept map

19. Concept by paper

20. Keynote
Dr. Diem Ho, IBM,
EMEA University RelaUons