1. Sean Nicholls
Address
46 Balintore Rise
Orton Southgate
Peterborough
PE2 6SP
Date of Birth: 13 April 1985
Email: sean.nicholls25@gmail.com
Mobile: 07788298705
Profile Summary
Professional and conscientious team player, highly organised and always demonstrates commitment to exceed customer
expectations. Working well under pressure and thriving on a challenge, highly analytical with good problem solving skills.
Core System Knowledge: MS Outlook, Internet Explorer, Firefox, MS Excel, Word, PowerPoint, CISCO, AutoCAD. Zeus,
Helios, Episerver, Google Analytics, CMS, Maxifier , HTML, CSS, Adobe Photoshop, Salesforce, Citrex (AR) Global pay,
TLM, Finance Kit, HSBC and Barclay’s online, PeopleSoft, Navision, Sage, Exchequer, OPS-ESS, Accurate, Client manager,
Manual Check, Linux OS, Python Programming, CorVu, Rapid, Apex loader.
Professional Experience
Anglian Water Business
System Tester Dec 2015 – On going
• Development of quality test scenarios in GUI, RAPID, and SALESFORCE.
• Assist in the definition, new of existing and creation of new Test data.
• Understand test environments and any changes impacting them.
• Ensure that the test scenarios, test scripts provide sufficient and correct coverage of the requirements.
• Maintain traceability of the requirements.
• Understand requirements of the UAT entry and exit criteria.
• Ensure assigned test scenarios cover all aspects of delivered solution.
• Identifying and promptly report system and business process errors as per the defect management process.
• Understand and adhere to the testing strategy.
• Understand and adhere to the user acceptance test plan, ensuring test status is rigorously maintained.
• Ensuring thorough testing of the delivered solution, reporting all defects to ensure minimal go live disruption to the
business.
• Assist, where necessary in the testing of non-functional requirements.
• Assist where necessary in system integration testing.
• Data uploads to salesforce using the Apex loader
• Salesforce administrator support
• System configuration in GUI/Rapid and salesforce
Western Union Business Solutions
Debt Recovery EMEA June 2013 – Dec 2015
• Delivering Daily Past Due reports for France, Prague, Poland, German & Austria, and Italy.
• Providing weekly reports for EMEA offices, regarding Bad Debt currently outstanding
• Analysing accounts ledgers
• Implementing new procedures to deliver a better service to our stakeholders
• Account management
• Investigate payments received and deals not released to the beneficiary

2. • Working closely with all teams to maintain customer care and continuity.
• Support EMEA settlements & UK Settlements with daily functions
• Raising repurchase cases and monitoring my personal case queue; PL Debt Collection, CZ Debt Collection & FR Debt
Collection.
• Create daily, weekly and monthly reports to distribute to our management teams.
• Hosting WebEx/conference calls to provide training to the EMEA offices
• Submitting manual E-Debits into OPS-ESS and AR
• Project management and leading new changes to all EMEA offices.
• Support/suggest system changes to improve and tailor a system to incorporate any changes/Writing SOP for internal use.
• SEPA B2B & SEPA Core direct debit rejections monitored & handled internally within collections.
SEPA Migration Project - France
(In addition to my daily responsibilities I have taken ownership of the SEPA project for our French Office)
• Completing transaction restores and CCR entries within AR for the rejection direct debts
• Manually entering the direct debts into OPS-ESS
• Supporting E-Solutions with mandate amendments in client manager
• Providing accurate weekly reporting delivered to our senior stakeholders
• Hosting conferences calls with our project teams and our senior leaders
• Provide system workarounds and suggestions/information to complete our next task to move forward
• Supporting the project team to conduct the next stage of testing our newly migrated clients to the SEPA clearing system
• Working towards tight timelines for internal targets and to comply with SEPA regulations.
Settlements (Temporary) Sept 12 – June 2013
• Responsible for authorising refunds and write-offs
• Submit direct debit mandates to HSBC
• Daily submission of up to 700 direct debits to HSBC
• Unpaid direct debits & mandate amendment reports.
• Releasing payments in EFT and ACH
• Generating the forward report and holding balance queries
• Releasing deals SDV (Settlements SDV email box).
• Monitor and action the settlements case queue. Investigating queries with regards to deals and payments.
• Monitor client currency accounts
• Marking credits paid against deals or into holding accounts.
• Create and distribute daily forward report to dealers and senior management team.
Debt Recovery UK (Temporary) Dec 11 – Sept 12
• Account management
• Chasing outstanding foreign exchange deals with business to business and also private clients. Currency ranging from
10.00 to 1.5 million plus in all currency.
• Checking and confirming payments from HSBC and Barclay report and our settlements team for received funds
(Payment methods BACS, CHAPS, Incoming Wire and Cheque)
• Checking the client holding balance to apply to any outstanding foreign exchange deals.
• Weekly report meetings to discuss past due foreign exchange deals
• Raising cases for any disputes on foreign exchange deal
• Working closely with all teams to maintain customer care and continuity.
• Create daily deal reports and distribute to the wider management team.
• Investigate payments received and deals not released to the beneficiary
Bauer Media
Digital Campaign Manager July 11 – Dec 11
• Provide accurate and comprehensive forecast and availability reports to the sales teams
• Traffic ads to Helios (Ad server)
• Monitor campaigns on a daily basis to ensure correct delivery
• Report on campaigns on an ad-hoc basis.
• Provide monthly business reporting
• Proactively look at ways to improve processes, accuracy, systems and campaign response
• Keep accurate and complete records of all campaigns and any requests to change campaigns

3. • Liaise with the development team to ensure that all ad placements work as they should
• Acquire advertising artwork from clients and sales team for testing prior to web placement.
• Editing web content and positioning using CMS and Episerver
• Utilise Maxifier to maximise campaign delivery
• Maintained and monitor 17 websites, such as Fleet News and Am online (business-to-business sites) Also other websites
ranging from Today’s Golfer to Go Fishing.
Jaggards Legal Services
Fee Earner Nov 10 – July 11
• Negotiation solicitors legal costs, for work done on their claimants and defendants
• Management of case files and monitoring their status keeping in line with any deadlines for court hearing, points of
dispute and further legal action.
• Drafting formal letters to solicitors, principal insurer cost negotiators and the courts and dictating.
Royal and Sun Alliance
Customer Manager - Sales & Servicing Nov 08 – Nov 10
• Manage and administer claims and monitor the progress of these.
• Retaining policyholders business (Renewal/mid term)
• Manage a portfolio of customer accounts, involving payment administration.
• Nominated as Business Change Representative for the contact centre. Presenting change proposals to improve service
and system performance to the senior management team.
• System testing on a new Tesco contract, running system test to find errors/defects on the web and the newly built in
house system. Also getting involved with writing scripts on the new systems.
Royal National Institute for the Deaf (RNID)
Sales Ledger/Credit Controller (Temporary) Sept 08 - Nov 08
• Business to business account management
• Post credit card, web and BAC's receipts
• Carry out the reconciliation of daily receipts
• Run debtors report and credit control statements.
• Carry out period end reporting for distribution to the leadership team.
• Responsible for establishing several key processes to improve customer satisfaction and the
Ideal World
Credit Controller (Temporary) April 06 Aug 08
• Responsible for the administration of over 79 customer accounts ( Independent business and large firm accounts )
• Maintain the sales ledger
• Administer new accounts and carry out credit reference checks.
• Ensure that BAC's, direct debit, credit card and cheque payments are processed and sales orders are authorised.
• Analysing and forecasting data.
• Carry out period end reporting
Indesit
Credit Controller April 04 – Apr 06
• Liaise with Insurance companies to investigate warranty claims
• Processing cheques, credit card payments and invoices
• Assist in the debt recovery process. Where required initiate proceedings to ensure outstanding debts are bought to a
satisfactory conclusion.
• To manage the outstanding sales balances.
• Assist in developing and implementing a Direct Debit payment system.
• To keep the company up to date with new credit management procedures and techniques. Review the company credit
control procedure and develop and implement enhancements where required.
• Carry out period end reporting
• Ensure that BAC's, direct debit, credit card and cheque payments are processed and sales orders are authorised.
Education/Training
School/College Qualifications Year
Orton Longueville, Peterborough 9 GCSE’S (Including Maths and English) 2001

4. Peterborough Regional College NVQ II in Customer Service 2002
Other courses I have attended internally at Western Union Business Solutions:
2013 Privacy and Information Management
2013 Preventing Workplace Harassment
2013 Global Fair Competition Laws
Introduction to the WU Behaviours
Know Your Country
AML 101
Data Protection and Information Security
Complaints Procedure
Business Continuity Management (BCM)
PSD Training UK and EMEA
Global induction
Beginner & Intermediate skills in Microsoft® Excel® 2010
WUBS AML & Fraud 201
2012/2013 AML Training
2013 Basic Operations Training
2013-2014 Information Security Awareness
2013 Compliance Curriculum