1.
Sean D. G. Dewey
SeanDewey@Outlook.com
Qualifications
Twenty years of successful operations management, information systems
management and training management. Adept at combining technology with
management knowledge and skills to accomplish tactical and strategic goals.
Business Skill Sets
Operations management Website administration
Ecommerce site administration Project management
Information research, design and implementation Online sales management
Spreadsheet and database software expertise System report design
Territory management Operations training
Call center management Training center development
Training management Sales training
Outside sales management Government/municipal bidding
Sales and contract negotiation Sales presentation
Research design and implementation Systems design
SEO/SEM implementation and management Training workshops design
Business Experience
Director of Internet Media Shaffer Realty/Real Estate 582 Lynnhaven Pkwy
May 2015 – Present Virginia Beach, VA 23704
Market Leader/Trulia Website admin New website site design and integration
Search engine optimization for all sites Search engine marketing via AdWords/Bing
AdWords design/administration Database/spreadsheet design and integration
Online Real Estate agent management Google Analytics administration/reports
Meta Data, key word and phrase audits Research, design, write and publish newsletters
Product and order tracking Daily updates of social media
SEO Audits Lead funnel management
● Directly responsible for redevelopment/deployment of website.
● Brought Company to 1st and 2nd page of Google search
● Determined and enacted SEO/SEA/SEM practices for website
● Project management for programs administration
● Developing/maintaining databases and spreadsheet tools to drive better client
information, acquisition and revenue streams
● Developing improved sales pipeline tools and processes to track online leads/prospects
● Development of spreadsheet tools and database reports to research customer purchase
information, site entrance and exit portals
2.
ECommerce Manager East Coast Truck & Trailer Sales 2906 Elmhurst Ln
August 2013 – May 2015 Portsmouth, VA 23704
Magento Website administration Website site design and integration
Search engine optimization for site Search engine optimization for products
AdWords administration Database/spreadsheet design and integration
Online sales management Google Analytics administration/reports
Key Word and phrase audits Research and write biweekly newsletter
Product and order tracking Daily updates of social media
Search Engine Marketing Lead funnel management
● Directly responsible for redevelopment/deployment and pricing schedule of
ecommerce website.
● SEO/SEA practices for website
● Project management for systems installation
● Developing/maintaining databases and spreadsheet tools to drive better client
information, acquisition and revenue streams.
● Developing improved sales pipeline tool and processes to track potential revenue.
● Development of spreadsheet tools and database reports to research customer purchase
information, site entrance and exit portals.
Business Information Dynamic Data Systems 2624 Alamance Circle
Specialist/Principal Virginia Beach, VA 23320
January 2013 – Present
Website administration Database/spreadsheet design and integration
Online sales management Specialized systems design
Business development services System project management
Information systems development
● Developing/maintaining databases and spreadsheet tools to drive better client
information, acquisition and revenue streams
● Developing improved sales pipeline tools and processes to track potential revenue
● Development of spreadsheet tools and database reports to research customer website
actions
Business Development Hiller Systems Inc 1242 Executive Blvd
January 2010 – January 2013 Chesapeake, VA 23320
Website administration Specialized security systems design
Online sales management Territory Management
Business development Fire suppression system design
Negotiation of service contracts Private bidding
Government and municipal bidding Federal/State code compliance proposals
3.
● Directly responsible for redevelopment/deployment and pricing schedule of
ecommerce website.
● SEO/SEA practices for website
● Project management for systems installation
● Developing/maintaining databases and spreadsheet tools to drive better client
information, acquisition and revenue streams
● Developing improved sales pipeline tool and processes to track potential revenue.
● Development of spreadsheet tools and database reports to research customer purchase
information, site entrance and exit portals
● Designing specialized fire suppression systems for server areas
● Designing security and access control systems
● Responsible for largest annual growth in sales for security and access control systems
● Directly responsible for security and fire clients
Training Manager/ ServiStar 1384 Ingleside Rd
Call Center Manager Norfolk, VA 23502
May 2010 – December 2010
Trained, managed, supervised and coordinated activities of employees providing telephone
customer services and dispatching
Managing and directing all aspects of incoming/outbound call center operations
Overseeing the design and delivery of all call center training programs
Developing and organizing operations/training manuals, multimedia visual aids
Data design and research for determining call center staffing needs according to relevant
conditions
Implementing and reviewing call center policies and procedures
Developing and monitoring quotas for service volume and timeliness
Recruiting and hiring new personnel
Conducting orientation sessions and arrange training for new franchisees and new hires
Evaluating performance and effectiveness of training programs
Developing evaluation procedures
Conducting or arranging for ongoing technical training and for franchisees and staff members
Identifying training needs for projected changes
Plan, develop, and provide training using knowledge of the effectiveness of methods such as
classroom training, demonstrations, onthejob training, meetings and workshops
Analyzing training needs to develop new programs or modify and improve existing programs.
Website administration
Business Development Hiller Systems Inc 1242 Executive Blvd
May 2009 – May 2010 Chesapeake, VA 23320
Territory Management Business development
Fire suppression system bidding Negotiation of local/regional service contracts
Government and municipal bidding Private bidding
Specialized fire systems design Federal/State code compliance proposals
4.
● Directly responsible for fire system/ specialized system clients
● Developing/maintaining sales databases and tools to drive better client acquisition and
revenue streams
● Developing improved sales pipeline tool and processes to track potential revenue
● Developing spreadsheet tools and database reports to better track customer purchase
information
● Designing specialized fire suppression systems for server areas
Regional Operations Geeks On Call 814 Kempsville Road
Manager Norfolk, VA 23502
May 2005 – October 2008
Directly responsible for 40+franchise partners
Developing spreadsheet/database tools and reports to better track/utilize customer information
Developing and writing spreadsheet/database reports for franchise revenue monitoring
Developing improved sales pipeline tools and processes to track potential revenue
Developing outbound calling program and processes for greater customer repeat business
Establishing/maintaining preferred partner network for franchise partners to leverage better
margins
Developing budgeting tools for franchise partners for better management of revenue
Franchise business development
Designing and training in franchisee sales classes
Negotiating regional/national service contracts
Responsible for moving business model toward improved development with small business
Developing sales tools with invoices and dreys to drive more revenue per call for franchise
partners
Authoring white papers on new and repeat customer acquisition
Developing greater same store revenue through creation of franchisee contests
Developing service agreement tools for easier field implementation
Developing, in conjunction with other managers, a “jump team” to help struggling franchise
partners
Developing onsite training program in management and sales process for franchise partners
Regional Sales Aerolator Systems 2716 Chamber Dr.
Manager Monroe, NC 28110
July 1998 – Jan. 2005
Outside sales Territory Management
Dealer/Rep. network development Fire suppression system design
Commercial ventilation system design Contract negotiation
Government and municipal bidding Troubleshooting
Federal/State guideline compliance
Responsible for moving business model toward improved development with distributors.
Creating a dealer network for company’s products.
Managing an outside sales team to move product and services beyond traditional customers.
Designing integrated systems to combine commercial vent systems with fire suppression.
Designing a service agreement maintenance program for systems sold through network.
Designing and maintaining an installation network for contracting and troubleshooting.
5.
Sales Engineer FireX Corp. 3305 Croft Street
October 1994 May 1998 Norfolk, VA 23513
Outside sales Fire suppression system design
Government and municipal bidding Fire apparatus (truck) sales
Permit procurement Contract negotiation
Inside Sales/ Sales Coordinator Allegheny Fire Equipment 3256 Rt. 60 East
July 1990 December 1991 Ona, WV 25504
Writing and preparing apparatus specifications and legal bid packages
Programming new dealer specification generation program.
Creating new dealer network.
Evaluating and standardizing software/hardware for company and dealers.
Programming (spreadsheet, batch, dbase, macro).
Education
Bachelor of Arts Degree in Advertising/Journalism
3.59 Overall GPA
Cum Laude
Marshall University
400 Hal Greer Blvd.
Huntington, WV 25755
Professional References
Don Patterson
Patterson Computing Services
757 576 3296
Jason Head
Vision Legal, PLC
One Columbus Center Suite 600
Virginia Beach, VA 23462
Jason@visonlegalfirm.com
757 270 4458
