1. …we allow our customers to focus on their core business…
SWIFT FACILITIES MANAGEMENT – COMPANY PROFILE
For more than 50 years Swift Facilities Management have
provided services where quality is based on professional
experience and expertise, the commitment of a flexible workforce
and close dialogue with our customers. Combine this with a national
company and a local approach, to offer the flexibility of responding
quickly to our client's local needs.
Support services, total facilities management, multi services. There
are many terms for what we call “INTEGRATED SERVICES”.
However your organisation describes them, we are proud to be a
leading provider of these services.
At Swift Facilities, we offer a complete range of highly flexible
systematic programmes and support services to suit all of our
customers needs.
Our Service Objectives:
 Provision of a full FM service which meets and goes beyond the
expectations of our clients.
 Delivery of a service to the required standard at a competitive
and cost effective price through innovative and professional use
of resources.
 Provide an environment where the development and care of
employees delivering the service is recognised as being of
fundamental importance.
 Establish a management structure that delivers the service
without unnecessary involvement or intervention from the
customer management.
 Provide a true partnership, with the objective of continual
development and improvement.
Swift Facilities are committed to providing total customer
satisfaction at value for money prices. Quality is built into
everything we do and every service we provide.
Here are some examples of how Swift Facilities Management is
able to meet our commitment to you:
SWIFT FACILITIES
COMMITMENT TO
ACHIEVING SERVICE
EXCELLENCE
 Total Facilities
Management
 Cleaning
o 24/7 Help Desk
o Daily Cleaning
o Shopping Centre
o One Off Cleaning
 Security
o 24/7 Alarm
Response
o Key Holding
o Man Guarding
 Washroom
o Vending
o Air Sanitisers
o Dispensing
 Car Park
 Waste Management
 Grounds Maintenance
 M&E
 Total Waste Recycling
 Experienced
 Systemised approach
 Efficient, open lines of
communication
 Pro-active management
 High calibre, motivated
team
 Innovative methods
 State of the art
equipment and
machinery
 Advanced quality audit
systems

2. …we allow our customers to focus on their core business…
Relevant Experience
We fully understand the unique characteristics and security
sensitive requirements of our clients.
Our experience in service provision of single and multiple sites
throughout the Corporate, Retail and Public & Private Sector
industry means that we understand the importance that safe, clean
and fresh surroundings make to our clients business and to their
customers' perceptions. Many of our clients require a 24-hour
service with high service standards that observe strict health and
safety guidelines.
In addition, we’ve developed an understanding of the complexities
of running a 24-hour high profile, security-sensitive operation,
where the highest quality of service and innovation were key.
Systemised Approach
We take a unique systemised approach to our client's service
requirements, which sets us apart from our competitors. We would
apply tried and tested systems throughout the contract right through
from initial survey of the site through to our personnel systems and
structured recruitment and training processes. This approach helps
us to establish a tailor-made solution to your the clients needs, but
with the flexibility to adapt to the challenges faced in a retail
environment
High Calibre, Integrated and Motivated Team
We recognise the importance of our employees. They define who
we are and what we do. We have in place a comprehensive
Recruitment Policy and Procedures to ensure we recruit the right
people for the right job. We would propose an organisational
structure that facilitates frequent, efficient open lines of
communication between Swift Facilities and our clients teams,
and that incorporates levels of supervision that allows managers to
manage with a pro-active approach.
Our recruitment policy and procedure helps us to match the right
people to the right job. Along with an even greater emphasis on
training and development and building incentive schemes linked to
KPI’s, we strive to build a professional team with employees who
are committed to providing a service that exceeds the expectations
of our clients and help our business to grow.

3. …we allow our customers to focus on their core business…
State of the Art Machinery and Equipment
Our machinery and equipment suppliers provide us with state of the
art equipment using latest technologies designed to improve
productivity, and an on-site engineering and maintenance service to
reduce machine breakdown times.
Environmentally Friendly Chemicals
Our preferred chemical supplier, have excellent range of
Environmental products that are highly effective and will also
reduce the impact on the environment.
Innovative Methods
Innovation is a priority for us. We continually strive to use new
innovative methods and latest technologies to improve and provide
a more efficient service. For example in cleaning, we want to throw
out the 'mop and bucket' approach and introduce new innovative
methods using state of the art technology and consumables that
increase productivity and efficiency with minimum impact on the
environment. We have excellent working relationships with key
suppliers to support us in the services that we offer, and provide
added value that can be passed on to our customers.
We also view information technology as vital to streamlining the way
we work. We would propose to use a sophisticated IT system that
allows us to computerise a number of tasks such as:
 Work Scheduling
 Storing & updating personnel and training records
 Quality audit reporting linked to built in KPI’s
 Full waste traceability
 Recycling Averages
 Energy Plus / Reduced Energy Cost Savings
Advanced Quality Audit Systems
Our quality audit system would be computerised and adapted in line
with your Quality Control Site Monitoring System. This enables
greater accuracy in auditing and allows sophisticated reporting and
analysis to tackle issues that arise before they become problems.

4. …we allow our customers to focus on their core business…
Commitment to achieving service excellence
This is a philosophy that we instil in all our personnel. Our strict
quality measurement systems and attention to detail, together with
an ongoing search for new innovations mean we are continually
striving to achieve service excellence on a consistent basis.
Building integral partnerships with our Clients
Our experience proves that greater integration is the key to
successful partnerships. We place a great deal of importance in
understanding our clients’ business philosophy and culture, so that
we can build tailor-made solutions to our clients' requirements.
A unique systematic approach
We aim to offer a complete range of highly flexible systematic
programmes and support services for our clients.
Our systematic approach carries through from initial survey of the
site to be cleaned through to our personnel systems and our
structured recruitment and training processes.
Developing our relationships with key suppliers
We carefully select our suppliers against tough benchmarks. We
work closely with our suppliers to form partnerships that offer
maximum benefits for our clients. We draw upon their expertise
and knowledge of their industry to integrate into ours. We work
together to continually improve efficiency and productivity.
Our Promise
We know that consistent, dependable FM services are vital to your
business. Providing these services to you at a level that exceeds
your expectations is vital to ours.
We promise to use our unique proven project management
experience, Systemised approach, innovative methods and
commitment to quality to work in partnership with our clients and to
provide you with the best possible service at competitive prices.

5. …we allow our customers to focus on their core business…
Mission Statement
Swift Facilities Management is to be the preferred supplier of
Cleaning, Security, M&E and Waste Recycling services for
informed purchasers of service provision.
We will offer a competively priced, customer focused service whilst
maintaining a sufficient margin by improved operating processes.
Vision Statement
That Swift Facilities Management will be the benchmark service
provider of contract services.
Employees of Swift Facilities Management will be recognised as
being the best trained, most effective, most dynamic and most loyal
by the rest of the industry.
The Company will be a profitable organisation, trusted by it’s
customers always to deliver it’s commitments, and respected by it’s
competitors.