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How Mc Carthy Insurance used technology to create auditable results-seamscloud-case-study

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How Mc Carthy Insurance used technology to create auditable results-seamscloud-case-study

  1. 1. - A SeamsCloud Case Study - www.seamscloud.com Employee Onboarding, Training & Content Management System
  2. 2. About McCarthy Insurance Group Established in Fermoy 1952 Founded by Charlie and Eily McCarthy 17 branches nationwide Employ over 200 staff HQ is based in Cork Irish to the core McCarthy Group MD Paul Kavanagh (centre)
  3. 3. Company Challenges Up to 40 different types of insurance offerings Ensuring product knowledge and consistency across branches Ensuring standardised procedures across branches Ensuring service level performance across branches Assigning, tracking and capturing results Proving that employees have read & understood the training content Accurately storing employee training records on file
  4. 4. The Solution - SeamsCloud LMS Easily add new user profiles, assign the relevant training courses and auto send email notification about the pending training Read and tick checkboxes confirm that employees have read the company policy and procedure documentation Add quiz questions at the end of training modules in order to validate their learning.
  5. 5. The Solution - SeamsCloud LMS Assign, track and record each individual employees interactions with the online training content Deliver company-specific training content across multiple branches to standardise the customer experience Provide all employees with access to the same training content to ensure equality of learning
  6. 6. Key statistics: 208 27 3509 60% 30% 80% Active Users Active Courses Auditable Results Training taken on mobile Training taken outside of business hours Reduction in overall training costs
  7. 7. Some of the main benefits they have experienced: Onboarding of new employees is now quicker and more cost-effective Increased compliance with full visibility of every employee's status The LMS has closed product knowledge gaps that existed Faster roll out new product offerings across branches Better product knowledge has led to increased sales It has enhanced the customer experience and customer service levels Efficient time management means less 'on the job' training
  8. 8. Why they chose SeamsCloud LMS: It's a fully managed cloud-based solution It's flexible to the organisations structure It generates meaningful, comprehensive reports It manages multiple location training It provides automatic results capture It has an online database of your compliance records It provides training certification It's fully responsive and works on all devices
  9. 9. Employee Onboarding, Training & Content Management System

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