The document outlines 10 soft skills that are important for business analysts to possess: 1) negotiation skills, 2) active listening, 3) dealing with conflict, 4) providing quality client service, 5) decision making, 6) problem solving, 7) strategic thinking, 8) technical writing, 9) presentation and public speaking, and 10) team building. Mastering these soft skills is critical for job performance, career advancement, and the ability to impress senior management. Business analysts may also need to lead teams, so skills in structuring, coordinating, and leading teams are valuable.

1. 10 soft skills every business analyst needs

2. 1.Negotiation skills Facilitating negotiations Development resources Project scope creep

3. 2. Active listening Collect business requirements Quality internal client service Gathering Status report

4. 3. Dealing with conflict Deadlines Tension

5. 4. Qualityclient service techniques As a representative of the IT community, providing quality client service to the business users you support is critical to your job performance and career advancement.

6. 5. Decision making Decisionmatrix Business appropriate Defendable decisions

7. 6. Problem solving Five Whys and Brainstorming that can help you discover a problem’s root cause and define potential solutions

8. 7. Strategic thinking Think outside-the-box

9. 8. Technicalwriting Business requirement specifications Develop coherent, informative, and usable documents

10. 9. Presentation and public speaking Don’t underestimate the value of creating and delivering quality presentations on topics such as application designs, project status, and business requirements. Generally speaking, the people listening to your presentations are senior IT and business management people. Your ability to impress them with your presentation could have a significant effect on your career growth.

11. 10. Team building As a business analyst, you may be required to lead formalized and/or ad hoc teams. Your ability to structure, coordination, and lead these teams can not only make you more successful in your current role, but position you for future IT senior positions.

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