1. https://www.linkedin.com/in/williamscottparks
wscott.parks@yahoo.com
936 588 2338
Summary
Scott is a senior Fortune 500 manager working in multiple industries including mining, automotive,
finance, manufacturing, energy, services and government. He has broad management expertise in
diverse functional roles including
IT Management SMB Management Logistics Management
• Architecture • Profit & Loss • DOT/OSHA
• Managed Services • Customer Service • Purchasing
• Technical Services • Sales & Marketing • Warehousing
• Technology Services • Facility Management • Transportation
• Standards & Procedures • Payables & Receivables • Inventory Control
• Transition & Transformation • Personnel Management • Shipping & Receiving
18 years of progressive leadership in information technology. Motivates employees to excel, exceeds all
business objectives, and leads teams to high performance. Works with peers and related teams as a
technology innovator who saves money and implements solutions within cost constraints. His teams
are high performance because he motivates employees to excel, provides leadership to achieve high
efficiency standards, and routinely exceeds corporate goals. Multi-platform technology skills and
breadth of experience enable working with peers and related teams to exceed expectations and
provides exceptional customer service. Expert in ITIL service management protocol.
10 years of experience as a technologist in software development and teaching coding at the college
level. He is an experienced storage architect developing storage area networks. He is formally trained
in software engineering and code analysis. Formally trained in object oriented design, software code
analysis and service assurance. Development and design for fortune 100 business and US DOE & DOD.
30 years experience managing diverse departments, groups, and businesses for fortune 100 companies.
A high performer who exceeded business goals and excelled at every position, delivering strong bottom-
line results with full P&L control. He is a strong manager at all levels of the organization either
sustaining or developing new business functions.
Scott Parks
Senior Information Technology Manager
Professional Profile

2. Experience
Enterprise Services Manager
Hewlett Packard 2013 - September 2015 (2 years)
Responsible for customer support of backup and recovery services for utility and dedicated delivery.
Includes solutioning, forecasting, and operations. Developed process and procedures for customer
disaster recovery and continuity planning. All end-to-end support from team support. Developed
tools techniques to improve all service tiers. Interface with engineering, portfolio and delivery to
support strategy development, and coordination of world-wide delivery with regional and global
staff and management.
* Reduced service failures by 75%
* Produced model to reduce delivery cost by 35%
* Saved $1M annually for customer delivery support
Technical Services Manager
Hewlett Packard 2011 - 2013 (2 years)
Responsible for customer support of the HP XP storage arrays. This is a world-wide role working
with teams in all regions to support follow-the-sun practices to provide continuous 7/24 customer
support. Responsible to coordinate L1/L2/L3 solution delivery for on-shore and off-shore teams.
Teams were experts in support of XP storage hardware/software solutions. This includes service
management and all aspects of service readiness to assure corporate service level metrics are
aligned.
* Developed global follow-the-sun support model
* Developed continuous improvement analytics for all services
US Enterprise Services Manager
Hewlett-Packard 2009 - 2011 (2 years)
Responsible for all US IT operations enterprise services customer delivery. This includes storage,
data base, desktop, platform, software distribution, change control, and managed service
operations in United States, Canada, and Latin America, L1/L2/L3 solution delivery for on-shore and
off-shore teams. Teams were experts in support of non-HP and HP solutions. Solutions teams are
multiple locations world-wide. Supported large/medium-sized customers for shared delivery
organization. This is a senior leadership position reporting to the VP of Services.
* Managed the transition of EDS staff into homogeneous support functions
* Developed labor model and go-to-market costing structures for advance models

3. Enterprise Delivery Manager
Hewlett-Packard 2004 - 2008 (2 years)
Responsible for storage delivery for managed services customers. This includes storage team
management, L1/L2/L3 solution delivery for on-shore and off-shore teams. Teams were storage
experts in support of nonHP and HP solutions. Solutions teams are multiple locations world-wide.
Supported large/medium-sized customers for shared delivery organization.
* Achieved highest utilization KPI resulting in $5M annual savings
* Achieved highest efficiency KPI
IT Manager – Applications Managers
Bernalillo County 2002 - 2003 (1 year)
Responsible for the management and operations of all county applications for the elected officials.
The application teams also maintained the web inter/intranet and all applications services for the
county. This includes the correction department, sheriff, treasure, assessor, clerk, judges, and
county agencies. Development and maintenance of internal standard IT practices to coordinate
development staff and architecture. I was the primary liaison with all county departments and
elected officials. IT collaborator and planner with the county manager, the city and state officials.
Responsible for county emergency response functions in support of all NM agencies. This is a senior
management position that reports to the director and county commissioner for finance.
* Developed strategic vision for open-systems implementation
* Developed roadmap for retiring legacy proprietary software
* Created inaugural emergency response for Bernalillo IT
IT Manager - Storage Architect
Hewlett-Packard 2000 - 2001 (1 year)
Developed the IT architect and strategy for storage. This includes primary and secondary storage.
Developed the infrastructure plan and operations requirements. Coordinated new build standards
with data center operations teams. Managed budget and resources for all new storage and
infrastructure builds. This was a senior leadership position reporting to corporate directory of
information technology.
* Retired and transformed existing build practices
* Reduced build times for architectures in new regimen
IT Manager - Storage
Hewlett-Packard 1999 - 2000 (1 year)
Manager of secondary storage (backup/recovery). Developed secondary-storage strategy, managed
software portfolio for global business systems, defined support plans, established service level
agreements. Engineered backup operations plans for enterprise support teams. Provided

4. escalation support for all vendor products. Managed support plans for personnel in the Americas,
Europe, and Asia. This was a senior manager position reporting
* Reduced vendor bug frequency by 65%
* Engineered procedures for Win2000 conversion
IT Manager – Document and Records Management Architecture
Hewlett-Packard 1998 - 1999 (1 year)
Developed document management and imaging strategy for global business systems. Architected
the solution and the service support. Managed the software portfolio and vendor engagements.
Subject matter expert for all Documentum project development. Provided escalation support for all
vendor software. Managed support plans for teams in the Americas, Europe, and Asia.
* Improved system performance by 68%
* Implemented licensing program to save $1.5M annually
Internet Portal Manager and Developer
Hewlett-Packard 1997 - 1998 (1 year)
Managed the daily operations of digital.com. Digital.com was one of the premier global on-line
internet presences in the earlier web era. Managed the site operations, site content, site
procedures, and developed technical process controls. Managed a team of developers that set
standards and practices as well as content development.
*Recognized by CIO Magazine as #1 internet presence
Internet Portal Manager and Developer
Westinghouse Power July 1990 - July 1997 (7 years 1 month)
Developed the first inter/intranet ability. My organization was a physics team in support of the DOE
mission on the Savannah River Site. Physics teams world-wide were sharing communications
concepts with CERN web developers. Developed, implemented, and managed the
intranet/internets for SRS and DOE-SR. This included the process, procedures and standards to
manage the content and web infrastructure.
Adjunct Faculty
Aiken Technical College 1990 - 1997 (7 years)
Taught computing courses including programming, logic, operating systems, and applications.
Developed course plans, grading criteria, and prepared lecture notes/topics.
Software Engineer and Developer
Rockwell Power Systems (Rockwell International Company) 1986 - 1990 (4 years)
Developed physics codes to analyze neutral particle beam weapons. These were physics software
codes with what-if-analysis tools developed as expert systems. Utilized multiple coding tools (Lisp,

5. Fortran, C) and platforms consisted of VMS. VMS system manager responsible for backup/recover,
user maintenance and system security. Developed software configuration management systems to
support code development teams. High degree of specialized interface and graphics development
in support of code analysis tools.
Manager
Supreme Courts 1982 - 1986 (4 years)
Manager of a health club facility. This was a racquet and tennis complex with spa, exercise and gym
facilities. The manager was responsible for all areas of members activities and business
development including sales and P&L controls. The manager was a senior position under contract to
the business owners. Managed all staff and responsible for personnel, sales, marketing,
receivables/payables, collection and inventory management. 7X24 service and facilities
management.
Warehouse Manager
Lake Shore, Inc. 1980 - 1982 (2 years)
Manager of replacement parts warehouse for low-articulated underground mining vehicles (diggers
and transports). Responsible for sales and service of replacement parts in NM, AZ, UT, CO, TX. We
were a reseller of Wagner mining vehicles and my warehouse primarily supported the mining
companies in uranium, copper, salt, and coal production in the 5-state region. Managing the parts
operation was a comprehensive role with full P&L responsibility. It includes sales, operations,
personnel, receivables/ payables and all facility management.
HR Manager
Genuine Parts Company 1979 - 1980 (1 year)
Responsible for human resources management for Albuquerque distribution center. This includes
hiring and personnel process for maintenance of benefits programs, and administration of the
affirmative action programs. Responsible for all employee service programs such as the medical and
leave systems. Reported do the general manager and had functional responsibility for all human
resource functions.
Purchasing Manager
Genuine Parts Company 1977 - 1979 (2 years)
Responsible for all acquisition of replacement parts and daily buying for the local distribution
centers and jobbing store. This included the accounts payable for an inventory of over 1M items
and 7 local parts operations store. This includes selection and management of all sourcing
distributors and government inventory reporting operations. Managed all buying and inventory
controls staff for the 37 jobbing operations in NM, AZ and CO. This was a senior leadership position,
and department level role, reporting to the general manager. * Implement first JIT automated
batch systems integrated with suppliers

6. Warehouse Manager
Genuine Parts Company 1975 - 1977 (2 years)
Managed distribution center operations for the NM center. This included responsibility for the over-
the-road delivery staff and DOT safety operations. Responsible for all OSHA operations and safety
systems in the warehouse and all facility operations. Delivery services were within the greater NM
area and included western AZ and southern CO. This was a senior leadership position, and
department level role, reporting to the general manager.
Inventory Manager
Genuine Parts Company 1973 - 1975 (2 years)
Responsible for assessing and setting all inventory levels and managing an inventory of over 1M
stocking items. Responsible for setting buying schedules, processes and remediating scheduling
problems with suppliers. Managed buyers and inventory teams in daily operations tasks.
Responsible to annual produce and publish corporate inventory reports. Responsible to meet all
budget and buying constrains. Primary assessment targets are ROI and turnover rate. This position
reports to the purchasing manager.
Technical Skills & Expertise
Education
University of New Mexico School of Engineering Bachelor’s Degree
BS Computer Science, 1980 - 1986
University of New Mexico School of Engineering
AS Computer Programming, 1980 - 1982
 DC Virtualization  ITIL and ITSM  HP Products
 Disaster Recovery  T & T  Storage Networks
 High Availability  HP-UX Servers  Solution Architecture
 Service Delivery  IT Operations  Cloud Computing
 IT Transformation  Outsourcing  Managed Services
 Architecture  Primary Storage  Secondary Storage

7. Honors and Awards
HP Technical Services Group MVP
Hewlett Packard Company October 2008
Distinguished as top performer in managed services delivery for labor cost control utilizing new
labor model and resources.
Westinghouse Award for Service Excellence
Westinghouse Power 1994
Development of a digital procedures publication process saving $2M annually by reducing
mechanical printing methods.
Westinghouse Award for Service Excellence
Westinghouse Power 1996
Development of the first internet for DOE Savannah River Site
Volunteer Experience
President
Riverbluff Home Owners Association 1996
Past president of the home owners associations and group of 350 homes.
Vice President
New Mexico Racquetball Association 1989
Managed the state racquetball association.