Helping patients and families become engaged advisors
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This document outlines how patients and families can become engaged advisors in healthcare. It discusses the importance of moving beyond lip service to meaningful engagement of patients and families on advisory councils covering various areas like children's health, heart health for Aboriginal peoples, general medicine, and more. The presentation provides highlights of engagement experiences and lessons learned to help with continuous improvement. It encourages finding one's voice as an advisor and the value of education to build awareness and the advisor role in the community. Contact information is provided for the two presenters.
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Helping patients and families become engaged advisors
- 1. Patients and Families, helping patients and families- how to become engaged and have meaningful involvement as an advisor Cindy Dumba and Heather Thiessen FAMILY AND PATIENT ADVISORS www.qualitysummit.ca #QS14
- 3. Disclosure of Commercial Support • Not Applicable
- 4. Mitigating Potential Bias • This presentation has no bias
- 5. All about us ……………….
- 6. Cindy Dumba
- 8. Patients First Review was our wakeup call
- 11. It is exciting to know that the future in healthcare improvements will include patient’s and or families…TRUST US for we want it to work for all just as much as you do…
- 14. Lip Service vs. Meaningful Engagement
- 15. Engagement on Advisory Councils • Children’s Health Services - Dubé Centre • Heart Health -Aboriginal Peoples • General Medicine - Surgical Services • Critical Care - Renal Services • Emergency Department - Humboldt Hospital • Neurosciences - Home Care • Rehabilitation - Oncology • Long Term Care
- 16. Awareness & Community Building
- 18. Education
- 20. Highlights
- 22. Lessons Learned
- 23. Questions? Contact Me: Cindy Dumba and Heather Thiessen cindydumba@yahoo.ca and hrthiessen@gmail.com Insert Your Logo Here www.qualitysummit.ca #QS14
Editor's Notes
- Don’t be complacent! You may think you have worked hard and are patient and family centered. That is great and celebrate this but remember to always keep your eye on who this is for. The patient! When you are committed to making the patient your center remember they are counting on you keep trying for new and exciting ways, think outside the box and commit to continuously improve for the sake of the patient.
- Culture change is hard and will take time but there is no turning back, we are on a journey together. One to be the best patient and family centred provider provincially. Sure we make mistakes but it is through these we can try new ways and make it better. Continuously improving and working together is the key