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SASIKALA. K
Phone number: 9941777787
saashi06@gmail.com
Career Objective:
A challenging position that offers an opportunity to utilize my knowledge and expertise in project
development and implementation for the betterment of the company.
Work Experience:
Current Employment: SYMANTEC SOFTWARE AND SERVICES INDIA PVT LTD
Product Support Agent (MAR 2013 –JULY 2015)
• Where my role is to identify the problems in the Symantec security product and analyze its user
requirements to debug the issues in the security software and to determine the optimal solution.
• Carry out extensive root cause analysis with any customer interaction.
• Analyze performance results, innovate and implement best practices.
• Debugging the virus issues from the customer’s computer using Norton Tools.
Previous Employment: HCL TECHNOLOGIES
Technical Support Officer (JULY 2011 – MAR 2013)
• To work in TCP/IP, DNS, HTTP, HTTPS and/or similar networking protocols and concepts to
provide networking assistance.
• To track defects from discovery through resolution with strong analytical and troubleshooting
skills.
Areas of Interest:
• Networking & Security and Software Protection.
• Hardware & OS Troubleshooting.
Achievements:
• Received best employee award for Customer Retention in the year 2014, Dec.
• Received best employee award for Customer service in the year 2014, Sep.
• Received L2 applause award in Euphoria’14 for been a consistent performer for 2014, Mar.
• Rewarded & Recognized for my performance.
• Support the team in the absence of Team Leader.
• Award winner for R&R (Reward & Recognition) in BT process.
• Awarded the best advisor for the month of June, July and August.
Software Proficiency:
Operating system : Microsoft Windows & Macintosh.
Packages : MS-OFFICE.
Academic Qualification:
2013 - 2015 : MBA Finance (70%), Loyola College, Chennai.
Affiliated to Pondicherry University.
2008 - 2011 : B.com (68%), Anna Adarsh College for Women, Chennai.
Affiliated to Madras University.
2006-2008 : Class XII ( 89%) from Immaculate Hearts of Mary Girls Higher
Secondary School, Chennai (State Board).
Strengths:
• Hard working, Adaptable, a good team player, also with the capability of taking up
responsibilities.
• Shows strong decision making and problem solving skills.
• Strategic thinker with the ability to transform ideas into executable plans and tactics.
• Demonstrates excellent verbal and written communication skills with an international company
background.
Personal Profile
Name : Sasikala. K
Father’s Name : Kumaravel. G
Date of Birth : 27th
August, 1991
Gender : Female
Marital Status : Single
Nationality : Indian
Languages Known : English, Tamil and Hindi.
DECLARATION
I hereby declare that all the information furnished above is true and correct to the best of my
knowledge and belief.
Place: Chennai yours truly,
SASIKALA K

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sasikala_resume

  • 1. SASIKALA. K Phone number: 9941777787 saashi06@gmail.com Career Objective: A challenging position that offers an opportunity to utilize my knowledge and expertise in project development and implementation for the betterment of the company. Work Experience: Current Employment: SYMANTEC SOFTWARE AND SERVICES INDIA PVT LTD Product Support Agent (MAR 2013 –JULY 2015) • Where my role is to identify the problems in the Symantec security product and analyze its user requirements to debug the issues in the security software and to determine the optimal solution. • Carry out extensive root cause analysis with any customer interaction. • Analyze performance results, innovate and implement best practices. • Debugging the virus issues from the customer’s computer using Norton Tools. Previous Employment: HCL TECHNOLOGIES Technical Support Officer (JULY 2011 – MAR 2013) • To work in TCP/IP, DNS, HTTP, HTTPS and/or similar networking protocols and concepts to provide networking assistance. • To track defects from discovery through resolution with strong analytical and troubleshooting skills. Areas of Interest: • Networking & Security and Software Protection. • Hardware & OS Troubleshooting. Achievements: • Received best employee award for Customer Retention in the year 2014, Dec. • Received best employee award for Customer service in the year 2014, Sep. • Received L2 applause award in Euphoria’14 for been a consistent performer for 2014, Mar. • Rewarded & Recognized for my performance. • Support the team in the absence of Team Leader. • Award winner for R&R (Reward & Recognition) in BT process. • Awarded the best advisor for the month of June, July and August. Software Proficiency: Operating system : Microsoft Windows & Macintosh.
  • 2. Packages : MS-OFFICE. Academic Qualification: 2013 - 2015 : MBA Finance (70%), Loyola College, Chennai. Affiliated to Pondicherry University. 2008 - 2011 : B.com (68%), Anna Adarsh College for Women, Chennai. Affiliated to Madras University. 2006-2008 : Class XII ( 89%) from Immaculate Hearts of Mary Girls Higher Secondary School, Chennai (State Board). Strengths: • Hard working, Adaptable, a good team player, also with the capability of taking up responsibilities. • Shows strong decision making and problem solving skills. • Strategic thinker with the ability to transform ideas into executable plans and tactics. • Demonstrates excellent verbal and written communication skills with an international company background. Personal Profile Name : Sasikala. K Father’s Name : Kumaravel. G Date of Birth : 27th August, 1991 Gender : Female Marital Status : Single Nationality : Indian Languages Known : English, Tamil and Hindi. DECLARATION I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief. Place: Chennai yours truly, SASIKALA K