An overview of my internship at Children's Mercy Hospital. This opportunity allowed to see how CMH's Human Resource Department functions and thrives in the Kansas City Healthcare system.

1. CHILDREN’S MERCY
HOSPITAL
Human Resources
internship

2. MISSION AND VISION
Mission
Improve the health and well being of children by providing
comprehensive, family-centered health care and committing to the
highest level of clinical and psychosocial care, and to research,
academic and service excellence.
Vision
Be a national and international leader recognized for advancing
pediatric health and delivering optimal health outcomes through
innovation and a high-value, integrated system of care.

3. HOW DO THEY CARE FOR
FAMILIES?
•Ronald McDonald Houses
•Create environment appropriate for young kids and
teens
•Provide social work for families
•Non-profit benefits allow them to never turn a child
away

4. HUMAN RESOURCES CULTURE
•Hires those who exhibit a passion for pediatrics
•Maintain strong communication within the department
•Promote diversity
•implement “Lean” initiative to work more efficiently
•Partner with Kansas City
•Prepare for the future

5. HUMAN RESOURCE DEPARTMENT
Recruiter Compensation
benefits Wellness Organization
Development
Employee
relations
systems
Who is Moving Forward and
standing out?

6. RECRUITMENT
•Possesses goals NOT quotas
•Leading employer of advanced practice nurses in the region
•Uses a program titled “Introduce yourself” to place people in
positions
•Hard to fill recruiting vs. high volume recruiting
•Hosts career day to inform high school career counselors of
opportunity
•educates next generation of students about healthcare job
opportunities
•Recruits for the culture

7. COMPENSATION
•Market pay surveys allow them to stay
competitive
•Internal Equity justly applied
•Pay strategies keep them competitive in the
market

8. BENEFITS
•Education assistance available for employees
•Wellness center on site gives them quick access
to a pharmacy and doctor

9. ORGANIZATION DEVELOPMENT
•Engage teams in teamwork and leadership
training
•Employee development
•New employee orientation
•Moving towards computer based training
•Orientation focuses on culture and
expectations
•Learn from each other in a flipped classroom

10. WELLNESS
•Earn Wellness points that go towards one’s
benefits
•Build relationships within the office by creating
teams and participating in wellness challenges
•Appreciate work life balance

11. Internally I saw how CMH is functioning and
thriving.
Now what does the community think about
CMH and their efforts?

12. • Nominated as one of
the best places to work
in KC for the 9th year in
a row
• Awarded $23 million
to improve care and
reduce costs for
children with complex
needs.
• Raised record high
number of $32.5
million.

13. • First children’s hospital in
the region to get approval to
begin performing pediatric
heart transplants.
• Made the top 20 list of KC’s
healthiest employers.
• 94 physicians named the
best in the KC area.
• Nominated as top 10 coolest
companies to work for in
KC.
• Performed first pediatric
heart transplant at CMH.

14. • Conducting extensive research
that has given hope to children
suffering from chronic kidney
disease.
• Chosen as top150 great places to
work in health care
• Recognized for their leadership in
the LGBT human rights campaign
• Ranked as Best children’s
hospitals in all specialty areas by
the US news.
• Selected for their excellence with
handling patients with food
allergies

15. In 2015…..

16. • Increased intensive care
nursery
• Increased pediatric
intensive care unit
• Increased diagnostics
• Increased pharmacy
• Increased total
emergency/urgent care
visits
• Increased full time
equivalent employees
and medical staff
2008-2013
Treatment

17. • Admissions have
gone back up
• Increased outpatient
visits
• Increased
emergency care
visits
• Increased surgical
care
• Increased transport
• Increased full time
employees and
medical staff
2015
Treatment

18. Brief 2015 Income Statement

19. MY EXPERIENCE?

20. WHAT I DID
•Sat in on HR monthly meeting
•Sat in on recruiters meeting
•Met with the director of HR
•Listened to phone interviews
•Sat in on face-to-face Interviews
•Sat in on diversity committee meetings
•Toured the hospital
•Got to know the people and what they value

21. MY THOUGHTS
I am impressed by the Children’s Mercy Hospital and
all they do for the community. By meeting with many
of the Human Resource Professionals, I was able to
understand how rewarding it is to work for an
organization that continually works to change lives
and be the best in what they do. It is evident that this
healthcare institution is proactive in their efforts to
hire intelligent and passionate workers and to provide
the best care possible for their patients.