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Global business services are more likely to
embrace a hybrid model and
take advantage of the tools and technologies
of thi...
Global business services are more
customer focused.
3
There were some striking difference in how the
different types of or...
GBS must provide
functions that are
beyond ‘just
transactional’
Thank you
sarah@sharedserviceslink.com
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
Global Business Services - what are they and how do they differ from shared services
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Global Business Services - what are they and how do they differ from shared services

What is a Global Business Service organization? And what is the difference between a SSO and a GBS?

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Global Business Services - what are they and how do they differ from shared services

  1. 1. Global business services are more likely to embrace a hybrid model and take advantage of the tools and technologies of third parties “Third parties bring scale, experience tools and enablers to deliver the best possible service” 5839
  2. 2. Global business services are more customer focused. 3 There were some striking difference in how the different types of organizations defined their purpose. 83% of GBS said being a customer focused organization was key to their purpose compared with 64% of shared services
  3. 3. GBS must provide functions that are beyond ‘just transactional’
  4. 4. Thank you sarah@sharedserviceslink.com

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