1. SANJAY KALRA
Flat No. E-704 Telephone: (M) 91-
9833 7575 00 Marvel Fria Society
91-7875 2000 00
Wagholi, Pune – 412207 E-mail id: sanjaykkalra@yahoo.com
Maharashtra, INDIA
Date of Birth: 26 Oct 1965 Gender: M
SUMMARY
• Plan, direct and control delivery and operation of Facilities Management (FM) within the
organization in partnership with internal and external stake holders. Oversees and drives group
standards and processes and FM protocols within the company. Plans and manages FM activity
in alignment with the Company strategy.
• Currently Designated as VP – Corporate Business Services (Administration) with Citi
Technology Centre, in EON – IT Park, Pune having employee strength of 2500+ and expected to
grow 3500+ employees having space of 3 lac+ sq ft area and further to go
• Managing day-to-day activities of starting setting up of office till its operational.
• Ensuring seamless operation in Facility and Administration, new hires - on boarding end to end
support, Employee Relocation, Employee Transport, Employee expense reimbursement ,
Employee engagement activities, Vendor Management, Sourcing and procurement, P2P,
maintenance of existing offices & setting up of new offices / Infrastructure, support to business
groups, Corporate Events, Housekeeping, Travel, Cafeteria Management, supervising of
administrative staff, cost control over expenditure, interfacing with the internal teams
• Support Business Development activities including RFPs, RFIs and Client Visits for Transitions
and Operations in handling F&A - P2P, T&E, AP, AR & GL Accounting, Financial reconciliation.
• International exposure to F&A Outsourcing environment and multiple travel visits to Europe, UK,
and Australia.
• 20+ years of managerial experience in in handling Operation/ Corporate Business Services
(Administration), Safety, Security, Administration related areas of MNC - IT /ITES, BFSI with large
back offices operational 24/7.
• Proven track record of demonstrated results in managing FM activities.
• Rich experience in Financial sector of KPO/BPO in F&A and P2P domain for regions – Europe,
US, Asia Pacific. Working in 24*7 monitoring of SLA’s and dash board.
• P2P Expertise - Managing Procurement Processes, Accounts payables, T&E and Fixed Assets
for the assigned regions – this involves day to day management of the process and business
relationships. One point of contact for Procurement to Pay processes as Operations Leader.
• People Management - leading a team of 200+ people in TCS
• International Stakeholder Management Exp - with various European and US sensitive customers.
• Eye for details and good at presenting Dashboards and reports to Senior Management
• Focus on Continuous Process improvements in lines of Six Sigma Quality initiatives.
• Prior to this working with Tata Consultancy Service Ltd – BPO (third party services) in Mumbai for
2 years and with American Express Financial Centre i.e. KPO, New Delhi for 9 years. Proficient at
managing & leading teams for running successful process operations & experience of developing
procedures, service standards for business excellence.
Confidential

2. PROFESSIONAL EXPERIENCE
Citicorp Services India Pvt Ltd. (Citibank group) as Vice President, Corporate Business Services
(Administration head) - with Citi Technology Centre, in EON – IT Park, Pune having employee strength
of 2500+ and expected to grow 3500+ employees having space of 3 lac+ sq ft area and further to go
to maintain best Facility as per International Standards, Delivery of Procurement Processes, Vendor
management, Contracts, Administrative allied responsibilities etc…
Key Deliverables:
• Plan, direct and control delivery and operation of Facilities Management (FM) within the
organization in partnership with internal and external stake holders. Oversees and drives group
standards and processes and FM protocols within the company. Plans and manages FM activity
in alignment with the Company strategy.
• Manage a site selection process for a new location & conduct and document regular facilities
inspections
• Managing day-to-day activities of all aspects of Facilities and Administration:
o Standardizes the planning, delivery and processes for FM
o Manage effective relations with the building management team.
o Forecast and prepare yearly budgets for Facility upkeep and maintenance. Review and
revisit budgets monthly to explain variance.
o Planning and Maintenance of physical environment & space utilization. Manage/
supervise all construction, renovation, and interim decoration work of the facility.
o Project manage the fit out of a new location with associated vendors
o Oversee facility refurbishment and renovations
o Coordinate intra-office moves
o Infrastructure maintenance and upkeep meets with business requirements and service
levels
o New hire on boarding end to end support including their relocation.
o Employee Transportation, Employee expense reimbursement,
o organizing of Employee engagement and Corporate Events,
o Vendor Management, Sourcing and procurement and P2P
o Cafeteria / Pantry Management,
o Maintenance of existing offices & setting up of new offices / Infrastructure support
o Liaison with various senior people in the company for various administrative & strategic
issues.
o Govt. Liaison - Liaison with external authorities i.e. Government Departments & Police
Department etc.
o Physical asset verification monthly, quarterly, half yearly and yearly
• Negotiate purchases of office supplies and equipment and contracts for maintenance of office
equipment as well as layout, arrangement and housekeeping.
• Lead and participate in major projects as part of multi-disciplinary teams from time to time
• Provide support and advise to business, sharing best practices solutions and processes
• Operational Effectiveness & Control
• Ensure that all operation risks associated with FM are maintained at a level acceptable to the
management/
• Standardize where appropriate and leverage of optimized costs on account of sizes and locations
• Manage office administrators who provide administrative support to the function heads
• To deliver the highest quality of service at the optimal cost to the region.
• Achieve established quality standards, being accountable for benchmarking and pooling ideas
from different region. Suggesting for process improvements.
Confidential

3. • Build relationships with key contacts across the process for smooth functioning of the business.
• Manage the budget to ensure costs are contained within prescribed limits
• Communicates effectively with clients to identify needs and evaluate alternative business
solutions.
• Building and sustaining Relationship with key stakeholders/partners.
TATA Consultancy Services Ltd (TCS) – BPO Division in Mumbai - August’2006 till June’2008 as
Operations Leader - Procurement & Payment Operations
• Process owner and having direct International Client interface with Dow Chemical (US$ 50+
Billion turnover Company).
• Handling processes of F&A – Procurement, AP, AR, T&E, Vendor Management, Reconciliation’s
and Supply Chain.
• Independently lead & handle operations of 200+ associates
• Building and sustaining Relationship with key stakeholders/partners.
Key Deliverables:
Service Delivery:
• Handling significant processed and diverse experience of leading large teams for F&A – AP, AR,
Employee Expense claims - T&E, Reconciliation’s, and Procurement & Supply Chain
• One point of contact for Procurement to Pay processes.
• Transitions handled from Due Diligence to its stabilization stage for P2P, AP, AR, Procurement
and T&E, Vendor Management
• Support Business Development activities including RFPs, RFIs and Client Visits for Transitions
and Operations in handling F&A - P2P, T&E, AP, AR & GL Accounting
• Identify key cost drivers and ensure they are optimized.
• Develop leadership skills amongst team so that they are able to take on larger responsibility
• Span of control was 200+ people
• Accountable for ongoing management of effective client service relationship.
• Interacting with various European & US sensitive customers having hired specific languages skills
profiles like German, Spanish, French, Italian, and Portuguese etc.
Operational Management:
• Mapping client's requirements and coordinating in developing, implementing and transitioning
processes in line with the guidelines specified by the client.
• Manages projects / tasks successfully. Completes projects on time and within budget.
• Uses metrics as a way of life. Repeatability & reliability are kept at the top of the mind.
• Focusing on process improvement initiatives such as Using Six Sigma Tools through
American Express - Financial Centre August’1997 – August’ 2006
Team Leader - Global Procurement & Payment Operations / Accounts Payable
Key Deliverables
Operations Management:
• Forecasting workload and scheduling staff to meet anticipated workload within scheduled
turnaround time thereby enhancing efficiency and meeting deadlines.
• Interacting with clients to review / resolve operational issues.
Process Transition / Enhancement
• Leading and managing processes pertaining to Global Procurement & Payment Operations/
Accounts Payable for global customers.
Confidential

4. • Mapping client's requirements and coordinating in developing, implementing and transitioning
processes in line with the guidelines specified by the client and regional offices.
• Preparing Service Level Agreement (SLA) and getting the same approved by the client.
• Overseeing process improvement initiatives such as Using Six Sigma Tools through system
changes, process re alignment/ redefining & efficiency management.
Major Achievements within American Express
Handling Accounts Payable function – Wire Payments / Cash Management - regional treasury centre
and 'Corporate Purchasing Card' of American Express for Pacific Asian countries - as Card
Administrator in Global Procurement & Payment Operations.
• Handling payments, funds transfer, cash management, transaction processing, operations.
• Ensuring operations are conducted in line with the financial policies and controls.
• Handling daily reconciliations of Banks, B/S Suspense Accounts and General Ledgers Control &
Reconciliation after research & clearance to maintain healthy conditions.
• Maintaining cordial relationship with employees as well as Third Party Vendors in Region
• Supervision of overall Finance and Accounting Operations, setting up of Team Goals and their
Objectives and adhering to Financial Policies and Procedures.
• Lead various Projects simultaneously with in Cross Functional departments.
• Headed transitions - Treasury Functions from Singapore & Philippines
• Disbursement Functions - Migration/Alignment to AEB - Chennai due to GRSS review.
• CPS Cards Operation activities from various Markets in the year 2005.
• Involved in overseeing development of Technological Tools like AJENTS (Automatic Journal
Entries System), ASSERT, US - FAS- 133 (BRIDGE); completed System applications E2E
• Recipient of various Awards in Process internal controls.
• Maintained excellent relationship with customers and business partner groups across Globe.
PREVIOUS ENGAGEMENTS
• 1995 - 1997 GeoEnpro Petroleum Limited as Sr. Accounts Executive.
ACADEMIC CREDENTIALS
• 1986 B. Com (Honors) from University of Pune with 1st division
• 2007 Advance Diploma in Management from IMT – Ghaziabad
PROFESSIONAL COURSES
• Attended various Training Programs on Procurement Standards, Quality Initiatives, Leaderships,
People Management, Customer Orientations, Six Sigma, Green Belt etc.
PERSONAL DETAILS
Father’s Name : Sh. Late A.C. Kalra
Date of birth : 26th October 1965
Languages : English, Hindi and Punjabi
Hobbies : Long Traveling,
Passport Details : Valid Passport
Valid Visa : USA – for 10 years.
International Traveler : UK, Australia and most of the countries in Europe
Nationality : Indian
Sanjay Kalra
Confidential