In-flight catering management

1. ABM206
Inflight Catering
Management
AJ. SANHAKOT VITHAYAPORN (JOE)
STAMFORD INTERNATIONAL UNIVERSITY

2. Week 1 Introduction

3. First Aviation in the History
On 17 December 1903, Orville Wright made the world's first
powered flight in a heavier-than-air machine, near Kitty Hawk, North
Carolina (Franklin, 1980). The flight lasted 47 seconds and covered
2000 feet. As far as we know, there was no food or drink on board
this historic flight. However, it was not long...in 1919 the first food
and drink were served on board.
In 1940-1950 the catering company established as a supplier.

4. Introduction to Catering
Catering is Food and Beverage
The activity of providing and serving food and drinks at all kind o premises such
as parties, meetings, hotel, event, function, home, school, restaurant, cruise and
in-flight
The business of providing food service at a remote site or a site such as a hotel,
hospital, pub, aircraft, cruise ship, park, filming site or studio, entertainment
site, or event venue.

5. Type of catering
Mobile catering
Seat-back catering
Shipboard catering
Wedding catering And
In-Flight Catering for Airline Business

6. Mobile catering

7. Seat back catering

8. Shipboard catering

9. Wedding catering

10. Airline Catering
Catering includes the offloading of unused food and drink from the aircraft, and
the loading of fresh food and drink for passengers and crew.
Airline meals are typically delivered in Airline service food trolleys or food cart.
Meals are prepared mostly on the ground in order to minimize the amount of
preparation (apart from chilling or reheating) required in the air.
While some airlines provide their own catering, others have either owned catering
companies in the past and divested themselves of the companies, or
have outsourced their catering to third-party companies.
Airline catering sources include the following companies in Thailand as example

11. Catering company in Thailand
Thai Airways International
LSG SKYCHEF
Bangkok Flight Catering

12. Airline Catering
An airline meal, airline food, or in-flight meal is a meal served to passengers on
board a commercial airline. These meals are prepared by
specialist airline catering services and normally served to passengers using
an airline service trolley or food cart.
These meals vary widely in quality and quantity across different depend on
airline companies and classes of travel. They range from a simple snack or
beverage in short-haul economy class to a seven-course gourmet meal in a first
class long-haul flight.
The types of food offered also vary widely from country to country, and often
incorporate elements of local cuisine, sometimes both from the origin and
destination countries.

13. Inflight catering operation

14. Classificationofairlineflight
• Shorthaul (Up to 3 hour)
• Mediumhaul (3-6 hour)
• Longhaul (6-12 hour)
• Ultra haul (Beyond 12 hour)
• Domesticflight
• Intercontinentalflight
• Internationalflight
• Regionalflight

16. Examples of short-haul, medium-haul, long-haul and ultra-long-haul flights
Definition Duration Route Airline Aircraft
Short-haul Up to 3 hours Sydney - Adelaide Virgin Australia Boeing 737
Medium-haul 3-6 hours Perth - Singapore Singapore Airlines Boeing 787-10
Long-haul 6-12 hours Melbourne -
Tokyo
Qantas Airbus A330
Ultra-long-haul Over 12 hours Brisbane - Dubai Emirates Airbus A380
References : Qantas Airways and The
Civil Aviation Safety Authority (CASA)

17. HOTMEALPRESENTATION

18. MAIN
MEAL

19. LIGHT
MEAL

20. BARBEVERAGE
SERVICE

21. SNACKS

22. BREADSERVICE
Call“Sourdough”

23. SALAD
Mesclun : Greed leaf salad that originate
from French cuisine e.g rocket, lettuce

24. Plate (Clay)

25. Plate (Plastic Foil)

26. HOTMEAL ANDSOUP

27. WINESERVICE

28. Example of Airline Catering

29. What you can notice from this video
Divided into 4-5 person per group and answer the question
1. Why airline food need more moisture in ingredient for serving passenger?
2. What is important to consider for design food?

30. In-flight catering items

31. Food Trolley/Cart Drink Cart
Inflight Catering Items

32. • Alcoholic Beverages
•
Inflight Catering Items

33. • Soft Drink
Inflight Catering Items

34. • Coffee/Tea Service
Inflight Catering Items

35. “Inflight Services and Products Onboard”
Aged wine – white and red Cheese Petit Fours
Arabic Coffee and Dates Chocolate Infant Amenity
Amenity Kits Duty free Magazine First Aid Kits
Beer Dessert Wine SPML
Bread FFP(Frequent Flyer Program) Seasonal Meal
Coffee Fine Dining RAMADAN
Caviar Galley Manager Type of classes
Champagne IFE Tea
Child toys Lounge Spirit
Cocktails Child toys UM and YP
Menu Card English Breakfast American Breakfast
Liqueur Cutlerly Pre-Breakfast Drinks

36. Innovation In-flight catering

38. Food and Beverage Onboard
Inflight Catering Management

39. Digitally yours in this era 2019
Emirates crew use smartphones to take Business Class passengers’ F&B orders

40. Digitally yours in this era 2019
Meal Ordering Device (MOD)
Cabin crew recruitment portal Paddle Your Own Kanoo reports that the MOD
smartphones connect to a plug-and-play WiFi router which is separate from the
onboard connectivity system that passengers use.
All the smartphones (Samsung Galaxy A7) are synced to communicate with one
another for the duration of the flight, don’t have a SIM card, and have been
blocked from running any applications apart from the bespoke Meal Ordering
app.
“The orders are taken on a hand held device and are instantly reflected on a
tablet in the galley. Each order is then prepared immediately making service
faster, more efficient and more personal,” said Terry Daly, Divisional Senior Vice
President, Service Delivery at Emirates.

41. Digitally yours in this era 2019
The system is currently being trialed on three routes – Dubai-Melbourne-
Auckland, Dubai-Paris and Dubai–Mauritius – and will be rolled out across
Emirates' Airbus A380 fleet by the end of April, with the Boeing 777s following
by the end of May.
What Emirates refers to as 'Meal Ordering Devices' are Samsung Galaxy A7
smartphones, locked down so that they boot straight into a bespoke app built
for Emirates on which the business class cabin crew take meal and drink orders.

42. Emirates is rolling out a new
electronic Meal Ordering Device for
Business Class passengers but
teething problems are causing a
headache for Cabin Crew.

43. Each order is instantly beamed back
via WiFi – across a separate WiFi
network to that used by passengers –
to a tablet located in the galley so that
the order can be immediately
prepared.
All Business Class cabin crew have
been issued a Samsung Galaxy A7
smartphone. The phones have been
set up as what the airline calls a ‘Meal
Ordering Device’ with a bespoke app
designed for the airline.

44. It's all about "making service faster, more
efficient and more personal," explains Terry
Daly, Emirates' Divisional Senior Vice
President for Service Delivery.

45. Q and A
THANK YOU