2. WHAT IS AN
The Individual Support Worker is a person
who meets the needs of people in the home,
community and/or a residential setting, who
are required to provide person-
centred support to people who are ageing
and/or have a disability-related condition.
The Basic principles of a ‘person-centered’ practice
Person-centred care is about developing a plan of
care with people that fits with what that person is
ready, willing and able to action.
Let's take helping someone to quit smoking as an
Person-centred care means the person is an equal
partner in planning their journey in quitting smoking.
Write down some ideas and lets talk about ways to
approach this problem.
4. WHY IS
Person-centred care is a way of thinking and doing
things that sees the people using health and social
services as equal partners in planning, developing
and monitoring care to make sure it meets their
It is important for patients because:
The patient/resident will trust you to do what's best
for them, which makes the situation easier for you
both. You will meet their emotional, social, and
practical needs, which ensures they maintain a high
quality of life.
5. PRINCIPLES OF
Treating people with dignity and respect by
being aware of and supporting personal
perspectives, values, beliefs and preferences.
Listening to each other and working in
partnership to design and deliver services.
Person-centred care is a way of thinking and
things that sees the people using health and
services as equal partners in planning,
developing and monitoring care to make
sure it meets their needs.
IN AGED CARE
Strength-based practice is a social
work practice theory that
It is a philosophy and a way of
viewing clients as resourceful and
resilient in the face of adversity.
The goal of Active Support is to ensure that
people with even the most significant disabilities
Ongoing, daily support to be engaged in a
of life activities and opportunities of their
Active support is a way of providing assistance
to people which focuses on making sure they
are engaged and participating in all areas
12. Whatis Active
Be part of a community.
Have good relationships with
friends and family.
Have relationships that last.
Have opportunities to develop
experience and develop new skills.
Have choice and control over their
Be afforded status and respect
Be treated as an individual.
These provide a way to organise:
and other activities which individuals need or want to
do each day and to work out the availability of
support so that activities can be accomplished
Everybody spends most of their time participating
No-one likes having nothing to do for very long.
We look after ourselves, we do chores, we do
hobbies, we help others, we have a good time, we
see our friends, we enjoy a well-earned rest with a
favourite pastime. Some activities are chores that
have to be done. Others we choose. But we rarely
do absolutely nothing.
15. Participation, or engagement, in
This is a big part of what we think of as our quality of life. It:
helps keep us fit and mentally alert
allows us to express who we are
establishes common interests with other people
provides the basis for friendships and for living
develops our talents and allows us to show what we can do
It is the means by which we look after ourselves and our daily needs.
Keep this in mind for when you doing your Resident's plans
Good documentation is important to protect your
Accurate documentation promotes residents safety
and quality of care.
Principles of Good Record Keeping
The residents records should:
Provide current information on the care and
condition of the resident;
Be documented clearly in such a way that the text
cannot be erased; Be consecutive and accurately
dated, timed and all entries signed (including any
18. How to write a
We all write e mails, remember to
always have a subject heading
and make sure you greet the
person you are writing to
correctly and end the email in the
Please all send me now an email to
The topic will be on a client who
needs Individual support in
19. Proper documentation in the work place
What's a Memorandum
In the work place as staff we are contacted mostly by memorandums that are posted on our staff notice board.
This is what one will look like:
The format of a memo is simple. You write “Memo” or “Memorandum” at the top, followed by a To line, a From line, a Date line, a Subject line, and then the actual body
of the message. Traditionally, you would print out a memo and distribute it to the relevant parties inside your small business.
Now I would like you to all send me a
memorandum, you work for Dove Grey Care
Facility and you are informing all staff that there
is a training session on Hoisting and Slide
Sheeting in a months time all staff have to attend.
(Please put in dates, time, where it is taking
20. Reporting in
The Age care Act 1997 requires that, except in very
specific circumstances, approved providers of
residential aged care must report every allegation or
suspicion of a reportable assault.
Compliance with compulsory reporting requirements
is monitored by the Aged Care Quality and Safety
Commission (the Commission).
To help protect residents, the law (the Aged Care Act
1997) has compulsory reporting provisions. This
means that you or another person in the service you
work in have the responsibility for
making compulsory reports to local police and the
Australian Department of Health (the department).
21. Roles and Responsibilities
Carers and family
Carers and family’s are responsible for looking after people who need
help due to disability, illness or frailty.
They work with both young and old people meeting various needs in
their day to day life.
These workers help with shopping, making meals, laundry, dressing,
cleaning, washing, and other duties.
Family, carers and other informal supporters play a central role in
caring for, and supporting, people with disability in Australia. Their
involvement affects the ability of people with disability to access and
engage with a range of systems and services, as well as more
broadly, their ability to exercise legal capacity.
22. Person being
their roles and
Carers and support persons have the right to:
Be respected for their individual human worth and
respect for their privacy
respect for their confidentiality
comprehensive information, education, training and
support to facilitate their care and support roles
receive services that assist them to provide care and
contribute to and participate in the development of
social, health and mental health policy
place limits on their availability to the mental health
Health professionals play a central
and critical role in improving
access and quality health care for
They provide essential services
that promote health, prevent
diseases and deliver health care
services to individuals, families and
communities based on the
primary health care approach.
Setting goals for performance and deadlines in ways
that comply with company's plans and vision.
Organizing workflow and ensuring that employees
understand their duties or delegated tasks.
Monitoring employee productivity and providing
constructive feedback and coaching.
Clinical service supervisors are primarily responsible
for overseeing and directing the care an aged patient
receives, and are likely to have little to no direct
contact with the patient. Instead, they train staff,
which includes nurses and other people who provide
direct services to clients.
25. Individual workers
Tasks the Aged Care Worker may
expect to perform:
Provide friendly, compassionate
support to the residents by
helping with daily living, personal
care and hygiene.
Typical duties include showering,
dressing and eating. Arrange and
supervise activities designed to
enhance physical, social and
This is a model of service delivery designed to give
more choice and flexibility to consumers.
Consumers who receive a Home Care Package will
have more control over the types of care and services
they access and the delivery of those services,
including who delivers the services and when.
27. National Disability
The NDIS funds a range of
supports and services which may
living arrangements and health
28. Rights based
A human rights based approach means that
individuals and communities should know their rights.
It also means that they should be fully supported to
participate in the development of policy and practices
which affect their lives and to claim rights where
29. Positive Ageing
POSITIVE ageing" is a term used to
describe the process of
maintaining a positive attitude,
feeling good about yourself,
keeping fit and healthy, and
engaging fully in life. Ageing is
often associated with many
A focus on wellness
and reablement approaches has been
shown to improve function,
independence and quality of life for older
and reablement within this sector
therefore remains a key goal for both the
government and the broader aged
Reablement has been defined as 'services
for people with poor physical or mental
health to help them accommodate their
illness by learning or re-learning the skills
necessary for daily living
Maslow's hierarchy of needs is a theory in psychology
proposed by Abraham Maslow in his 1943 paper
"A Theory of Human Motivation" in Psychological
Review. ... Furthermore, this theory is a key
foundation in understanding how drive
and motivation are correlated when
discussing human behaviour.
7 Stages of Human Development:
There are seven stages a human moves through
during his or her life span.
These stages include:
middle adulthood and old age
36. Privacy and
Privacy and Confidentiality.
The terms 'privacy' and
'confidentiality' are commonly used
However, they are related but not
The legal duty
of confidentiality obliges
health care practitioners to protect
their patients/residents against
inappropriate disclosure of personal
The legal duty of confidentiality obliges
health care practitioners to protect their
patients against inappropriate disclosure of
personal health information.
They may include where there is a serious
risk to the patient or another person,
where required by law . . . or where there
are overwhelming societal interests.
38. Duty of care
In tort law, a duty of care is a legal
obligation which is imposed on an
individual requiring adherence to a
standard of reasonable care while
performing any acts that could
foreseeably harm others. It is the
first element that must be
established to proceed with an
action in negligence.
39. Dignity of risk
Dignity of risk is the idea that self-
determination and the right to
take reasonable risks are essential
for dignity and self esteem and so
should not be impeded by
concerned about their duty
40. Human rights
United Nations Universal Declaration of Human Rights
Marriage and Family. Every grown-up has the right to
marry and have a family if they want to.
The Right to Your Own Things.
Freedom of Thought.
Freedom of Expression.
The Right to Public Assembly.
The Right to Democracy.
Age discrimination is when a person is treated less favourably
than another person in a similar situation, because of their age.
The Age Discrimination Act makes it against the law to treat
people unfairly because of their age.
Types of discrimination
being married or in a civil partnership.
being pregnant or on maternity leave.
race including colour, nationality, ethnic or national origin.
religion or belief.
Mandatory reporting is one
element of a comprehensive
response to the abuse of people
in aged care settings.
The person to whom the report is
made has a legal obligation to
investigate and take action, and to
advise the person making
the report that action has been
taken, and in what manner.
43. Work role
As with all
professions, care workers are
expected to uphold
key boundaries to protect
themselves, their clients and the
organisation they work for.
These boundaries are meant to
ensure that relationships
between care workers and
residents remain professional,
even when working on very
personal and difficult issues.
44. Work role
Tasks the Aged Care Worker may expect to perform:
Provide friendly, compassionate support to
the elderly by helping with daily living,
personal care and hygiene. Typical duties include
showering, dressing and eating. Arrange and
supervise activities designed to enhance physical,
social and emotional wellbeing.
Your daily tasks may also include:
Assisting clients with personal care activities.
Providing companionship and support during daily
45. Work role
Regardless of the context or length of interaction, the
Carers–residents relationship protects the residents
dignity, autonomy and privacy and allows for the
development of trust and respect. Professional
boundaries are the spaces between the carers power and
the residents vulnerability.
Some examples of boundary violations are engaging in a
romantic or sexual relationship with a current client,
extensive non-beneficial disclosure
to the client and receiving a gift of money from the client.
Abuse and neglect are extreme examples.
Ethics are derived from human values such as respect,
responsibility, integrity and the personal behavioural
standards a person holds.
46. What are
Risk factors for older people
an increase in physical health problems/conditions
e.g. heart disease, stroke, Alzheimer's disease.
side-effects from medications.
losses: relationships, independence, work and
income, self-worth, mobility and flexibility.
Provide adaptive tools for daily tasks. One of the
easiest ways to promote independence is to give
people the equipment they need to complete simple
movements or tasks.
Install adaptive equipment in the resident's room.
Provide mobility equipment.
Encourage residents to use adaptive tools and
Collaborate and network with relevant people in
order to achieve learning and skills
development and maintenance objectives.
Demonstrate appropriate task breakdown. Apply
communication techniques that encourage and
motivate. Use appropriate prompting during training
Assess residents ability and needs.
Work with the person with a disability and relevant
others and within job role boundaries, to assess
person's skills, development/maintenance needs
using recognised assessment/planning tools.
51. Define the
Wellness is much more than merely physical health,
exercise or nutrition.
It is the full integration of states of:
and spiritual well-being.
The model used includes social, emotional, spiritual,
environmental, occupational, intellectual and
Unmet health care needs, defined as situations in which
someone who needed health care did not receive it, represent a
measure of access to health care.
In psychology the term unmet needs refers to the needs that a
person didn't manage to satisfy yet. Just like there are
physical needs such as the need to eat or the need to sleep there
are psychological needs that people must satisfy in order to feel
Some Unmet needs in aged care:
risks in the
care of a
Common hazards and risks in aged care
lifting, supporting and moving patients.
moving and handling equipment such as beds,
mattresses, trolleys and wheelchairs.
bullying and harassment.