4405 Windowmere Street,Fort Worth,Texas 76105
JASMINJEWELZ@GMAIL.COM | 817.403.6968
OBJECTIVE A highly motivated account research, client relations, data entry, customer service, audit and
compliance professional with a verifiable record of accomplishment spanning over 8yrs.
Highly creative, recognized as a results-oriented and solution-focused individual.
SKILLS & ABILITIES Professional ClientService
Problem Solving and Organizational
Strong Computer Literacy
Attentive in Account Research,Legal Research and Data Collections
Time ManagementSkills (a+) when needing to meet deadlines case resolution
EXPERIENCE BANK OF AMERICA, N.A. CLIENT RELATIONS SPECIALIST II
8/2009 – 11/2014
Serviced Customer Solutions in four areas of the mortgage department
Back Office and QWR Research Solutions
Frontline Mortgage Service Department
Round Table and operational processes member
Financial Services; including Escrow, Tax and Payment Posting
Proactively identify problems, their root cause, and develop an appropriate resolution.
Investigate, resolve, and respond to document requests; including verbal/written disputes.
Document steps in ensuring compliance with internal and external
guidelines and procedures. Research also included account review, payment posting review,
fee inclusion and property claims affidavit and/orfunds processing.
Investigating daily adjustment inquiries; ensure that all cases are resolved by compliance
deadline and according to bank procedures, perform account maintenance and answer
inquiries received from various channels including customerinitiated research requests .Also
assisted in reconcile of bank balances between mortgage accounts.
Establish demand requests to increase credit lines on Line of Credit Products.
The roundtable team was a focus group partnered with loan officers, frontline associates,
back office processors, sales and originations departments were we implement ideas,
company-wide, for betteroverall relationships with our customers and more efficient account
handling to improve borrower satisfaction and overall meet RESPA guidelines.
BERINGS HOME CENTER WEDDING AND STATIONARY CONSULTANT
10/2007 – 5/2009
Duties included assisting customers with their bridal invitations and personal stationery
needs.Very high end sales ofstationery,bridal accessories and party goods.A very fast paced
and at times a slow work environment. The stationery department continuously met business
needs and quotas for8 consecutive quarters; this department also averaged 430,000 net sales
per quarter. Here we create ideas for decorating, and assist with venue locating, also we
would help select wedding and personal stationery for customers. I assisted,on average, 35-
40 customers per day in a one-on-one environment while offering each customer the
opportunity to explore options available for gifts, stationery and wedding accommodations.
2. SAMANTHA TURNER RESUME PG. 2
UNITED HEALTHCARE GRP, INC.CUSTOMER/PROVIDER CLAIMS ASSOCIATE
5/2006 – 9/2007
Member/Provider Claims Services
Customer Care Professional
Claims department; here we processed front end data keying for claims and were responsible
for keying more than 250 claims manually per day that may have rejected upon first scan.
The position included utilizing active medical benefits and provider contracts to properly
adjust claims for processing.
The Americhoice, commercial Medicare and Medicaid Claims and Accounts servicing duties
included processing government assisted claims as well as handle incoming calls
from members and providers with inquires about benefits and claims their processing status.
EDUCATION TEXAS SOUTHERN UNIVERSITY, HOUSTON, TEXAS
BACHELORS OF SCIENCE DEGREE: PUBLIC AFFAIRS
Member: Alpha Mu Epsilon Professional Services Society
SUMMARY Results oriented, Responsible and Knowledgeable of the mortgage industry and various
operational processes.My problem solving, leadership, and communication skills are some
of the qualities developed from my experience as an administrator of client service. I have
played a key role in increased customer retention and satisfaction rates in past and present
employment. I have handled many client relationship functions that included promoting
enduring relationships with a diverse public relations clientele. I will cultivate a positive and
enduring relationship with all my customers.
REFERENCE KIM SKOPAK-GREEN, EDUCATOR
REFERENCE TAMARA PRUITT, CLIENT SPECIALIST II
BANK OF AMERICA, N.A.