1. SAM L. ROB Y
Top Secret Sensitive Compartmented Information
(618) 520-9573  slroebee@yahoo.com
WWW . L I NKEDI N. C OM / I N/ SA M ROBY
Microsoft Technology Associate: Windows Operating System Fundamentals Certified, 2015
Microsoft Certified Professional, 2016
Microsoft Technology Professional, 2016
Microsoft Certified Solutions Associate: Windows Server 2012, 2016
ITIL Foundation V3: IT Service Management, 2016
CompTIA Security + Certified, 2014
S YST EM S A DM I NI ST RA T I O N  I NFORM A T I ON T EC HNOL OGY  COM M UNI C A T I ONS S EC URI T Y
ACCOMPLISHMENTS
 Managed and maintained SIPRNER and NIPRNET computers for 500+ Local Area Network and
organizational users with no loss of connectivity.
 Processed over 150 significant messages and 50 operational reports, timely message processing
ensured command leaders kept aware of global situations.
 Managed largest command COMSEC account; handled and safeguarded for 40 documents.
 Maintained 100% accountability of $500K+ work of automations and network equipment.
 Coordinated the automations lifestyle replacement process; configured and performed quality control
checks on 125 new computer systems in less than 5 days.
PROFESSIONAL EXPERIENCE
Provided immediate response to customers. Person to person interaction involves troubleshooting, information
exchange and help with ticket submission and issues.
Evaluated Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft
Office 2013. Troubleshot other site authorized software with IMOs and users. Maintained confidentiality for
information being processed, stored or accessed by the network.
Created logon and email accounts using Microsoft Exchange Server and User Manager. Managed Network
Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
Provided communications systems management and configuration control. Conducted site surveys to assist
users in planning for multi-communications services and determine existing and future requirements. Assisted
in planning for development of new and enhancement of systems.
Ensured appropriate system hardware maintenance, system file backup, system mass storage utilization,
and system hardware, software, and data security. Developed programs for user interaction with the LAN.
Implemented standards and procedures including recommended network applications, general purpose
software and generic LAN attributes and capabilities. Implemented security controls for LAN. Experienced
supporting Video Teleconferences (VTC’s) in high-level DoD command posts.
PROFESSIONAL EXPERIENCE
LEIDOS 05/2016 - Present
Service Desk/IT Hardware Technician I-Kuwait
 Resolved Tier I and Tier II hardware, software, and application problems. Diagnosed and resolved
workstation software and hardware problems.

2.  Implemented knowledge of Active Directory Users & Computers security groups and NTFS permissions,
network/LAN principles, MS Windows 7, MS Office, MS SharePoint.
SAM L. ROB Y
(618) 520-9573  slroebee@yahoo.com
www.linkedin.com/in/samroby
FIVE RIVERS SERVICES LLC 10/2015 – 05/2016
Service Desk Technician I-Kuwait
 Served as functional area and front line customer service desk support. Responded to and resolving
computer, printer, and network issues.
 Primary support and interface with site Information Management Officers (IMO) to ensure all Service
Desk resources are utilized in the most efficient manner. Assisted the IMO with daily functions of
computer, network and software management for the site and all users.
UNITED STATES ARMY
Emergency Actions Duty Controller 01/2011 – 05/2015
 Served as functional area expert and certified C2 Advisor to the USTRANSCOM Commander on
Presidential, Secretary of Defense and Chairman, Joint Chief of Staff (CJCS) directives during national
emergencies. Operated Military Strategic and Tactical Relay (MILSTAR) satellite voice system and
Strategic Command and Control System (SACCS).
 Oversaw customer support for specific Command and Control communication systems. Planned,
analyzed, designed, developed, tested, quality assured, configured, installed, implemented, integrate d,
maintained and managed specific network systems.
Senior LAN Manager 01/2007 – 01/2011
 Provided computer systems administration, local area network administration, and system/network
security, subnet’s IP addresses for computers on the local network, routers, and switches. Set up
topology, cabling schemes, and passwords for routers and switches, maintained hardware, software,
tools, and reference materials for the network.
 Connected devices, and determined placement of routers and switches for servers. Maintained Active
Directory content. Created user accounts, and set up necessary user workstations applications software.
OF NOTE
Education:
Associate of Applied Science
Electronics Technology
Specialized Training:
▪ Operational & Organizational Security, 2012
▪ COMPTIA Network+ 2009; Network Fundamentals, 2012
▪ Intrusion Detection & Risk Management, 2010
▪ Planning & Implementing an Active Directory, 2010
▪ Implementing Active Directory Users and Groups, 2010
▪ Security, Safety, and Communication, 2010
▪ Understanding and Maintaining Networks, 2010
▪ Firewalls and VPNS, 2010
▪ A+ Practical APP 09: Personal Computer
Components, 2012
▪ ▪ Microsoft Windows Server 2003: Network, 2010
▪ IP Addressing and Routing, 2010
▪ Laptop Components, Peripherals & Networks, 2010
▪ Working with Laptops &Portable Devices, 2010
▪ Managing IT Security, 2010
▪ TCP/IP, 2010